Glencairn Crystal Ltd Reviews 

842
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I recently placed an order for the six set of whiskey glasses for an engagement gift for a couple that were engaged in Loch Fyne and have family from the highlands and Barra . After looking at... See more

Rated 4 out of 5 stars

Hi The product itself is fantastic. Delivery fantastic. The only things for me are Glen Cairn Glass in box of 6 and not individually wrapped. These are for onward selling so not ideal.... See more

Rated 4 out of 5 stars

I felt I'm being important person when I'm using your glasses(products) but only 1 thing why I gave you 4stars is you guys give no feed back about guide line for crystal cut's appearance guide line... See more

Company replied

Rated 5 out of 5 stars

Explained straight away that as I wanted something engraved it could have a 2 week delay before posting. I liked knowing this as this was a gift that was time sensitive. Engraving was very professio... See more

Company details

  1. Glass Engraver
  2. Glassware Manufacturer
  3. Glassware Store
  4. Trophy Shop

Written by the company

We are a family run business and believe that a focus on family values delivers a better product and more efficient service. We treat everyone with the respect and warmth that a family would demand. Our unique knowledge of the crystal glassware industry means we can answer the most challenging of questions and tackle the most complex of tasks with ease allowing our people to focus on making your dealings with us as simple and friendly as possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

842 reviews

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No recent history of asking for reviews

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4.7

All reviews

(842)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently placed an order for the six…

I recently placed an order for the six set of whiskey glasses for an engagement gift for a couple that were engaged in Loch Fyne and have family from the highlands and Barra .

After looking at several different crystal glasses I was overwhelmed with the details of this set . I knew it was the perfect gift.

They arrived very quickly and are in a beautiful presentation box . Such a beautiful collection and I am sure that I will purchase many more from Glencairb crystal ltd soon.The decanter will be a wonderful addition for their wedding gift and I am sure anyone who is looking for a unique piece will find one from the collection.
Excellent service and excellent quality.
Joanne

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service and product

Recently ordered a decanter for my son's Birthday, not only is the decanter lovely and inscribed beautifully but the service was exceptional given the timeframe for delivery was so short.
Thanks again Chris and Stacy for all your help

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not trust this company - manager is apalling

DO not trust this company. We bought a bulk order of glasses with our logo inscribed - or so we thought. We are a small establishment, so it's taken us some time to get to the last 16 boxes. This last batch were blank. The manager flat refused to replace them. He did not deny the order was wrong. His excuse was time passed.

24 February 2026
Unprompted review
Glencairn Crystal Ltd logo

Reply from Glencairn Crystal Ltd

Hi Catherine,

We’re sorry to read your review and understand this has been frustrating.
The order in question was placed and delivered around two years ago, and the issue was raised with our Sales Manager this year, two years after the original order was delivered. As outlined in our returns and replacements policy, any issues with an order need to be raised within the stated timeframes so we can properly investigate and resolve them. Returns must be registered within 28 days of delivery, and damaged or incorrect items should be reported within 5 days of delivery.

These policies are in place to protect both our customers and our business, ensuring any issues are raised while they can be properly checked and resolved.

We always want our customers to be happy with their orders, particularly with personalised or branded products. However, due to the length of time since this order was delivered, we’re unable to offer a replacement at this stage.
We’re sorry we couldn’t reach the outcome you were hoping for, but our team has acted in line with our published policy.

Rated 5 out of 5 stars

The service was impeccable

The service was impeccable, and the vintage quality of the cut glass tumblers was truly remarkable.

21 January 2026
Unprompted review
Glencairn Crystal Ltd logo

Reply from Glencairn Crystal Ltd

Thanks for your kind feedback. We’re pleased to hear you were happy with the service and loved the glasses!

Rated 5 out of 5 stars

Good quality and great value for money

I recently purchased a Glencairn Whisky Connoisseur Bundle as a Christmas present for my son-in-law and am delighted with the set. I was a little apprehensive about what the quaility would be as the price was very reasonable. The order arrived quickly, well packaged and am I very happy with the quality and value for money.

29 November 2025
Unprompted review
Glencairn Crystal Ltd logo

Reply from Glencairn Crystal Ltd

Hi Carl,

Thank you so much for taking the time to leave such a great review! We’re delighted to hear that the Glencairn Whisky Connoisseur Bundle made a great Christmas gift for your son-in-law.

Rated 5 out of 5 stars

Beautiful glasses and excellent customer servixe

I have just received my order of the most beautiful Cut Glencairn Glass Gift Set of 2, and I am absolutely delighted with them. They are a gift sadly but I know the recipient will equally love them. I needed them quickly and they were sent the next day (thank you) and packaged well.
Definitely recommending Glencairn.

31 October 2025
Unprompted review
Glencairn Crystal Ltd logo

Reply from Glencairn Crystal Ltd

Hi Sarah,

Thanks so much for your lovely review! We’re delighted you’re happy with the Cut Glencairn Glass. We really appreciate your recommendation!

Rated 5 out of 5 stars

Beautiful personalised whiskey glass travel set

So happy with the personalised whiskey glass travel set. It is beautifully presented and will make a very special and lasting gift for my whiskey loving brother-in-law! Customer service were helpful with my query about having a different name put on each glass. Delivery packaging was very thorough so the glasses arrived in perfect condition.

26 September 2025
Unprompted review
Glencairn Crystal Ltd logo

Reply from Glencairn Crystal Ltd

Hi Rachael,

We’re delighted to hear that you’re so happy with the personalised whisky glass travel set and that it will make a special gift for your brother-in-law.

Rated 5 out of 5 stars

I recently purchased their ‘Lewis red…

I recently purchased their ‘Lewis red wine glasses gift set of 2’.
These crystal glasses are fantastic providing a new drinking experience with their lovely design and quality. They are the best red wine glasses I’ve ever purchased and I was also impressed with the packaging and prompt delivery. Highly recommended.

10 July 2025
Unprompted review
Glencairn Crystal Ltd logo

Reply from Glencairn Crystal Ltd

Thank you for your lovely review! We’re glad you’re happy with the Lewis Red Wine Glasses and really appreciate your kind words about the packaging and delivery.

Rated 5 out of 5 stars

Personal service and quick turnaround

I needed a fast turnaround for an engraved glass for a gift on a special occasion for a colleague. I found a friendly and helpful response with a quality glass. Glass arrived in time and everyone delighted. Thank you Julie for helping! 😁

12 June 2025
Unprompted review
Glencairn Crystal Ltd logo

Reply from Glencairn Crystal Ltd

Thank you for your kind feedback! We're so glad the engraved glass arrived in time and that everyone was happy with it. Julie will be pleased to hear your thanks

Rated 5 out of 5 stars

Brilliant service

Brilliant service. I contacted Glencairn with a request for an engraved item as a retirement gift, with a really quick turnaround time. Julie was so helpful, dealt with my query really quickly and I received the item a few days later. Really happy with the item and the service was faultless!

9 June 2025
Unprompted review
Glencairn Crystal Ltd logo

Reply from Glencairn Crystal Ltd

Thanks so much for your lovely feedback! We're really happy to hear you were pleased with the service and product.

Rated 5 out of 5 stars

Amazing service with Glencairn Crystal!

Amazing service with Glencairn Crystal. Julie promptly solved a delivery issue (no fault of their own) and sent out a replacement straight away. Really pleased with the product as well! Thanks Glencairn Crystal!!

5 June 2025
Unprompted review
Glencairn Crystal Ltd logo

Reply from Glencairn Crystal Ltd

Thanks so much for your kind words! We're really glad you're happy with the service and Product. We'll be sure to pass your thanks on to Julie.

Rated 5 out of 5 stars

Excellent service from Glencairn

Excellent service from Glencairn, started with three potstill decanters engraved to mark a family event, then got glasses engraved for an informal whisky club, followed by glasses to mark the end of a database the team support over several decades. All worked well and going down well with people. There was a problem with delivery but this was sorted out very quickly and professionally so will use again. Started my collection of Glencairn glasses from visiting distilleries so nice to have some commissioned by myself.

13 December 2024
Unprompted review
Glencairn Crystal Ltd logo

Reply from Glencairn Crystal Ltd

Thank you for your review. We’re pleased to hear you’re happy with the engraved products. We apologise for the delivery issue but are glad we could resolve it quickly. Your support of our family-run business is greatly appreciated.

Rated 5 out of 5 stars

Great looking Drama glass

Great looking Drama glass, had them all personalised. Good quality and what you would expect for a glencairn glass. Fast service.

19 October 2024
Glencairn Crystal Ltd logo

Reply from Glencairn Crystal Ltd

Thanks so much for your great review Leanne! We're glad to hear your delivery arrived safe and sound!

Rated 5 out of 5 stars

Great service

Great service, quick delivery, can't fault them!

18 October 2024
Glencairn Crystal Ltd logo

Reply from Glencairn Crystal Ltd

Thanks so much for your lovely review Rebecca! We greatly appreciate it.

Rated 5 out of 5 stars

The Service was faultless and the cut…

The Service was faultless and the cut glass tumblers of a bygone quality

21 October 2024
Glencairn Crystal Ltd logo

Reply from Glencairn Crystal Ltd

We’re so glad you’re happy with our product and service! Thank you for supporting our family business.

Rated 5 out of 5 stars

All good

Good communication with designer, very good turnaround time, all arrived safe and sound.

23 September 2024
Glencairn Crystal Ltd logo

Reply from Glencairn Crystal Ltd

We’re happy to hear that you were pleased with our communication and service Christopher , and that your parcel arrived safe and sound!

Rated 5 out of 5 stars

Beautiful glasses

Beautiful glasses. Seemed like a marker pen on gin glass but easily washed off. Would buy again.

22 September 2024
Glencairn Crystal Ltd logo

Reply from Glencairn Crystal Ltd

We’re happy to hear that you were pleased with The glasses Patricia, and that you would buy again.

Rated 3 out of 5 stars

I need assistance for an incomplete…

I need assistance for an incomplete order, # 90243, placed on 23 SEP 2024. That order entailed two (2) Glencairn Glass Travel sets (Which I took to mean 4 total glasses and 2 travel pouches), and engraving for one set. These were purchased as a gift and shipped directly to the receiver.

The great news is that the receiver loves the one (1) set of glasses and the travel pouch they received, so thank you.

However, they did not receive the second set of (un-engraved) glasses, which is where I require assistance.

Thank you.

David Mohre

23 September 2024
Glencairn Crystal Ltd logo

Reply from Glencairn Crystal Ltd

Hi David,

Thank you for reaching out about the missing item in your order. We apologise for the inconvenience caused by the missing second set.

Our team has been in contact with you and has resolved this issue to the best of our ability. we hope this resolution meets your expectations, and we truly regret any disappointment caused.

Thank you again for your patience and understanding.

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