Ordering glasses using a new prescription is easy especially if you know what size of frame suits your face. Having found a favourite frame reordering a new pair was straightforward. There are choices... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really lovely glasses smooth ordering process always comes on time in the post or early ! 😀 was so happy when they came as they fit so great am also chuffed due to the fact it is helping people with... See more
Prescription Sunglasses (Vari Focals). Ordered a pair of Vari Focal Sunglasses, the choice was great. The process of uploading your prescription and PD was simple and the completed product arrived i... See more
A very good service with an excellent product range covering all different price points. Great quality frames from budget to designer products and excellent value whatever you choose. Lenses available... See more
Company details
About Glasses Direct
Written by the company
Trusted by over 3 million customers, Glasses Direct was founded in 2004 as the result of one man’s idea to make affordable, high-quality glasses more accessible for everyone. Fast forward a couple of decades later, and we are now the UK’s most popular online prescription glasses retailer, offering customers an average saving of 49% compared to the high street.
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
Who We Are
Written by the company
- We are UK's most popular online glasses store. With 120-day no-quibble returns, on-site fully qualified opticians and a full customer service team ready to answer any questions, you’re in good hands!
- The Team
- You can relax knowing your eye care is in the best hands. We have 9 qualified opticians that check through all orders and prescriptions to make sure everything is in order. Furthermore, our friendly and helpful customer service team are always on-hand, ready to answer any questions. They help customers with a range of queries, including those regarding prescriptions, lenses and even style advice! All of our glasses are checked and dispatched from our warehouse in Nottingham.
Free 120 day returns
You can return your glasses to us and get a full refund within 120 days of your purchase - no questions asked. Even if you simply didn't like how they fit!
Contact info
Glasses Direct Customer Services, 25th Floor, City Tower, Piccadilly Plaza, M1 4BT, Manchester, United Kingdom
- 01793 746601
- ask@glassesdirect.co.uk
- www.glassesdirect.co.uk
Get 2 pairs of glasses from £15!
4.7
Excellent
282K reviews
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Took me over a month to get order…
Took me over a month to get order confirmation and over two weeks since confirmation just received one of the pairs. Still don’t have any detailed info or date for delivery.
8 August 2026
Reply from Glasses Direct
Hello J Patel,
We’re very sorry for the delay with the remaining pair. This is certainly not the experience we want you to have, especially after such a long wait.
Upon checking, the delay was caused by a system issue, which unfortunately affected the progress of the order.
We’d be more than happy to look into this further, explore the best alternative options available, and do our best to make things right for you.
We really hope you’ll give us another chance to resolve this properly and provide you with a much better experience moving forward.
Please check your inbox later today for more information on how we can address your concern.
Rest assured, we are here to support you throughout this process. Should you need any further assistance, do not hesitate to reach out. Your satisfaction is our top priority.
Once again, we deeply apologize for the inconvenience caused.
All the best.
Team GD
Speedy service
After ordering a home trial which arrived very quickly as it was over the weekend I chose my frames on the Tuesday and was under the impression that it could take 7-14days, I received a message in the Friday telling me my frames would be delivered that day. Pretty impressive I thought
9 August 2026
Was really easy to decide what frames…
Was really easy to decide what frames to have then put the prescription in and got my glasses really quick good quality and really happy with my purchase
11 August 2026
Lots of frames to choose from
Lots of frames to choose from. Simple process to enter prescription and place order. Great to be able to virtual try on different frames to see what suits. Much better price than local opticians.Packed well and delivered promptly.
7 August 2026
Good customer service fast delivery…
Good customer service fast delivery happy with my order
11 August 2026
Love my new sunglasses
Love my new sunglasses! They were easy to order, just used the prescription from my optician. I like the frames. The glasses were delivered very quickly, I think within a week. I received emails to let me know progress. Very happy, especially given the price.
10 August 2026
Thank you for my two pairs of glasses
Thank you for my two pairs of glasses. I was able to speak to someone to make sure that they were correct, and I wouldn't wait too long. And they arrived yesterday, and I've worn them both (for different reasons) and they're perfect. Thank you!
11 August 2026
Great company to deal with
Great company to deal with, the process was really easy and delivery was less than a week even with varifocals. I was concerned that when they arrived the prescription may not be accurate as I have a fairly complicated prescription but they were spot on! Being able to try them on virtually meant that I was also really pleased with how they looked and the price was amazing! I highly recommend this company.
11 August 2026
👓 Spec-tacular! 👓
My glasses are fantastic and are great value for money. They were delivered quickly and each step was communicated to me. I only had one slight issue - initially I made an error when ordering and tried emailing and using the chat bot to ammend this. I didn't receive any replies or help. Eventually I phoned and my issue was dealt with efficiently.
6 August 2026
Quick delivery and cheap will be using…
Quick delivery and cheap will be using no where else again
11 August 2026
Easy to order at a great price.
Easy to order at a great price.
Glasses arrived really quickly and are great quality.
11 August 2026
Perfect vision prescription sunglasses
Perfect vision prescription sunglasses, arrived in 8 days
11 August 2026
Bad experience with my order
Bad experience with my order. Brand new fairly expensive pair of glasses arrived very poorly made - unchecked for quality or if it was correctly finished. Not something I would pay over £300.00 and receive poor quality.
11 August 2026
Reply from Glasses Direct
Hello NP,
We’re very sorry that the glasses did not meet your expectations, especially considering the price you paid.
If possible, could you please send us a clear photo showing the issue with the frame or lenses? We’d really appreciate the opportunity to review this properly and report it to the designated team for further investigation.
We’d also be more than happy to arrange a replacement for you, and since the replacement is being processed. let us know if the same issue is still there.
Please check your inbox later today for more information on how we can address your concern.
Rest assured, we are here to support you throughout this process. Should you need any further assistance, do not hesitate to reach out. Your satisfaction is our top priority.
Once again, we deeply apologize for the inconvenience caused.
All the best.
Team GD
I have had top quality service and I…
I have had top quality service and I pad half the price to what I was quoted where I had my eye test done. Ordered with glasses direct online and received my glasses work on 10 days and the customer was amazing.
8 August 2026
Very simple process
Very simple process, but always careful to ensure the prescription is correct. Very happy with my glasses.
11 August 2026
Love glasses Direct
User friendly website with great choice of styles for a really fantastic price and such a quick delivery.
11 August 2026
Bought 2 pairs off glasses
Bought 2 pairs off glasses, received in the mail on Saturday last,very pleased with them ,very reasonable price,would definitely recommend this company.
9 August 2026
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