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Glasses Direct Reviews 

282,066
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 21,817 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally simple online ordering process, the remarkably wide range of available frame styles, and the impressively fast delivery times. Many people state that the final products offer fantastic value for money while consistently maintaining precise prescription accuracy and great overall quality. However, some customers also noted occasional stock management issues where previously selected items unexpectedly turned out to be unavailable shortly after purchase. A few reviewers additionally experienced unexpected order fulfillment delays or frustrating delivery complications involving specific external courier services used for shipping.

What people talk about most

Product

People report positive experiences with product, noting that the glasses are well-made, fit comfortably, and... See more

Quality

Customers report positive experiences with quality, expressing delight and satisfaction with their purchases.... See more

Order

Consumers find the ordering process to be satisfactory, highlighting that it is simple, straightforward, and... See more

Service

Customers consistently note positive experiences with service, highlighting quick response times, simple... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages consistently arrive very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering glasses using a new prescription is easy especially if you know what size of frame suits your face. Having found a favourite frame reordering a new pair was straightforward. There are choices... See more

Rated 5 out of 5 stars

Really lovely glasses smooth ordering process always comes on time in the post or early ! 😀 was so happy when they came as they fit so great am also chuffed due to the fact it is helping people with... See more

Rated 5 out of 5 stars

Prescription Sunglasses (Vari Focals). Ordered a pair of Vari Focal Sunglasses, the choice was great. The process of uploading your prescription and PD was simple and the completed product arrived i... See more

Rated 5 out of 5 stars

A very good service with an excellent product range covering all different price points. Great quality frames from budget to designer products and excellent value whatever you choose. Lenses available... See more


Company details

  1. Glasses Store

About Glasses Direct

Written by the company

Trusted by over 3 million customers, Glasses Direct was founded in 2004 as the result of one man’s idea to make affordable, high-quality glasses more accessible for everyone. Fast forward a couple of decades later, and we are now the UK’s most popular online prescription glasses retailer, offering customers an average saving of 49% compared to the high street.

With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.

Who We Are

Written by the company

We are UK's most popular online glasses store. With 120-day no-quibble returns, on-site fully qualified opticians and a full customer service team ready to answer any questions, you’re in good hands!
The Team
You can relax knowing your eye care is in the best hands. We have 9 qualified opticians that check through all orders and prescriptions to make sure everything is in order. Furthermore, our friendly and helpful customer service team are always on-hand, ready to answer any questions. They help customers with a range of queries, including those regarding prescriptions, lenses and even style advice! All of our glasses are checked and dispatched from our warehouse in Nottingham.

Free 120 day returns

You can return your glasses to us and get a full refund within 120 days of your purchase - no questions asked. Even if you simply didn't like how they fit!

Contact info

Promotion box for Glasses Direct

Get 2 pairs of glasses from £15!

With site welcome offer

4.7

Excellent

TrustScore 4.5 out of 5

282K reviews

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4.7

All reviews

(282,066)

20,577 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fantastic glasses and quick service

Fantastic glasses and quick service. The value is unbeatable. However, only four stars because the return system has changed. There is only one suitable return place in my city, ten minutes drive away. When you get there, they angrily deny that it is a DPD point. (All the Google reviews confirm this). I had to drive 30 minutes to the next town. The guy in the shop said "oh yes, I get people coming from miles around." Why can't you use someone like Evri where there are multiple drop off points?

12 August 2026
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. I had a lovely customer service lady helping me over the phone to complete a form to order my glasses. Sadly, I was unable to fully compete automated review as I had problems with my mobile phone.
I definitely highly recommend the service. I got my glasses within a week and it’s fitting perfectly.

12 August 2026
Rated 1 out of 5 stars

Took me over a month to get order…

Took me over a month to get order confirmation and over two weeks since confirmation just received one of the pairs. Still don’t have any detailed info or date for delivery.

8 August 2026
Glasses Direct logo

Reply from Glasses Direct

Hello J Patel,

We’re very sorry for the delay with the remaining pair. This is certainly not the experience we want you to have, especially after such a long wait.

Upon checking, the delay was caused by a system issue, which unfortunately affected the progress of the order.

We’d be more than happy to look into this further, explore the best alternative options available, and do our best to make things right for you.

We really hope you’ll give us another chance to resolve this properly and provide you with a much better experience moving forward.

Please check your inbox later today for more information on how we can address your concern.

Rest assured, we are here to support you throughout this process. Should you need any further assistance, do not hesitate to reach out. Your satisfaction is our top priority.

Once again, we deeply apologize for the inconvenience caused.

All the best.

Team GD

Rated 5 out of 5 stars

Speedy service

After ordering a home trial which arrived very quickly as it was over the weekend I chose my frames on the Tuesday and was under the impression that it could take 7-14days, I received a message in the Friday telling me my frames would be delivered that day. Pretty impressive I thought

9 August 2026
Rated 5 out of 5 stars

Lots of frames to choose from

Lots of frames to choose from. Simple process to enter prescription and place order. Great to be able to virtual try on different frames to see what suits. Much better price than local opticians.Packed well and delivered promptly.

7 August 2026
Rated 5 out of 5 stars

Love my new sunglasses

Love my new sunglasses! They were easy to order, just used the prescription from my optician. I like the frames. The glasses were delivered very quickly, I think within a week. I received emails to let me know progress. Very happy, especially given the price.

10 August 2026
Rated 5 out of 5 stars

Thank you for my two pairs of glasses

Thank you for my two pairs of glasses. I was able to speak to someone to make sure that they were correct, and I wouldn't wait too long. And they arrived yesterday, and I've worn them both (for different reasons) and they're perfect. Thank you!

11 August 2026
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, the process was really easy and delivery was less than a week even with varifocals. I was concerned that when they arrived the prescription may not be accurate as I have a fairly complicated prescription but they were spot on! Being able to try them on virtually meant that I was also really pleased with how they looked and the price was amazing! I highly recommend this company.

11 August 2026
Rated 4 out of 5 stars

👓 Spec-tacular! 👓

My glasses are fantastic and are great value for money. They were delivered quickly and each step was communicated to me. I only had one slight issue - initially I made an error when ordering and tried emailing and using the chat bot to ammend this. I didn't receive any replies or help. Eventually I phoned and my issue was dealt with efficiently.

6 August 2026

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