Ordering glasses using a new prescription is easy especially if you know what size of frame suits your face. Having found a favourite frame reordering a new pair was straightforward. There are choices... See more

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About Glasses Direct
Written by the company
With over 1,200 frames available in all shapes, colours and styles, there is something to suit everybody.
Who We Are
Written by the company

- We are UK's most popular online glasses store. With 120-day no-quibble returns, on-site fully qualified opticians and a full customer service team ready to answer any questions, you’re in good hands!
- The Team
- You can relax knowing your eye care is in the best hands. We have 9 qualified opticians that check through all orders and prescriptions to make sure everything is in order. Furthermore, our friendly and helpful customer service team are always on-hand, ready to answer any questions. They help customers with a range of queries, including those regarding prescriptions, lenses and even style advice! All of our glasses are checked and dispatched from our warehouse in Nottingham.
Free 120 day returns
Contact info
Glasses Direct Customer Services, 25th Floor, City Tower, Piccadilly Plaza, M1 4BT, Manchester, United Kingdom
- 01793 746601
- ask@glassesdirect.co.uk
- www.glassesdirect.co.uk

Get 2 pairs of glasses from £15!
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10/10
Easy to order.
Nice range of frames.
Reasonable prices.
My glasses fit well and look good.
Overall satisfied.
Fantastic glasses and quick service
Fantastic glasses and quick service. The value is unbeatable. However, only four stars because the return system has changed. There is only one suitable return place in my city, ten minutes drive away. When you get there, they angrily deny that it is a DPD point. (All the Google reviews confirm this). I had to drive 30 minutes to the next town. The guy in the shop said "oh yes, I get people coming from miles around." Why can't you use someone like Evri where there are multiple drop off points?
Excellent service from start to finish
Excellent service from start to finish. I had a lovely customer service lady helping me over the phone to complete a form to order my glasses. Sadly, I was unable to fully compete automated review as I had problems with my mobile phone.
I definitely highly recommend the service. I got my glasses within a week and it’s fitting perfectly.
Easy to order much better value than my…
Easy to order much better value than my opticians and the glasses were both absolutely perfect … recommended and will use again.
Very quick turn around .The glasses I…
Very quick turn around .The glasses I ordered were x small but I still found them a bit big although the qua was good
Good service delivered on time
Good service delivered on time and quality product glasses fit well very pleased with them reasonable easy to order on line
Good quality for the price.
May use AI-assist with repliesRead more
Took me over a month to get order…
Took me over a month to get order confirmation and over two weeks since confirmation just received one of the pairs. Still don’t have any detailed info or date for delivery.

Reply from Glasses Direct
Speedy service
After ordering a home trial which arrived very quickly as it was over the weekend I chose my frames on the Tuesday and was under the impression that it could take 7-14days, I received a message in the Friday telling me my frames would be delivered that day. Pretty impressive I thought
Was really easy to decide what frames…
Was really easy to decide what frames to have then put the prescription in and got my glasses really quick good quality and really happy with my purchase
Lots of frames to choose from
Lots of frames to choose from. Simple process to enter prescription and place order. Great to be able to virtual try on different frames to see what suits. Much better price than local opticians.Packed well and delivered promptly.
Good customer service fast delivery…
Good customer service fast delivery happy with my order
Love my new sunglasses
Love my new sunglasses! They were easy to order, just used the prescription from my optician. I like the frames. The glasses were delivered very quickly, I think within a week. I received emails to let me know progress. Very happy, especially given the price.
Thank you for my two pairs of glasses
Thank you for my two pairs of glasses. I was able to speak to someone to make sure that they were correct, and I wouldn't wait too long. And they arrived yesterday, and I've worn them both (for different reasons) and they're perfect. Thank you!
Great company to deal with
Great company to deal with, the process was really easy and delivery was less than a week even with varifocals. I was concerned that when they arrived the prescription may not be accurate as I have a fairly complicated prescription but they were spot on! Being able to try them on virtually meant that I was also really pleased with how they looked and the price was amazing! I highly recommend this company.
👓 Spec-tacular! 👓
My glasses are fantastic and are great value for money. They were delivered quickly and each step was communicated to me. I only had one slight issue - initially I made an error when ordering and tried emailing and using the chat bot to ammend this. I didn't receive any replies or help. Eventually I phoned and my issue was dealt with efficiently.
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