Giztop Reviews 

2,108
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers had a great experience with this company. Customers consistently praise the authentic and high-quality products, often available at competitive prices, supported by responsive and helpful customer service. Many reviewers also highlight the fast and timely delivery service, with items frequently arriving within or even earlier than expected. However, some customers also noted unexpected customs duties or tariffs upon delivery, which occasionally added to the final cost. Additionally, some people experienced significant delays in order processing or shipping, and a few mentioned discrepancies in product descriptions, such as missing software or receiving repaired devices.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with their new... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times, even... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction with the... See more

Price

Users describe ambiguous interactions with price, with many reviewers praising the great and reasonable... See more

Service

Customers had positive experiences with service, often praising the fast and smooth ordering process, amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more

Rated 5 out of 5 stars

Seller was responsive and answered all questions via email. People should note Custom Clearance in China takes about 2 weeks. Once your order is cleared, it takes less than a week to arrive in the USA... See more

Rated 5 out of 5 stars

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.0

All reviews

(2,108)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would Order From Again

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay a tariff to UPS (shipped to US) but that is no fault of the company.

8 September 2025
Rated 2 out of 5 stars

I bought the new xiaomi 17 pro max from…

I bought the new xiaomi 17 pro max from giztop the phone was in-stock i paid extra for the express shipping which would get the phone to me in 10 business days. Its been 7 days so far since i purchased the phone and they still haven't shipped the phone . everytime i contact them they keep saying not to worry it will be shipped, i contacted them again yesterday and said they will pass on the message to get my phone shipped. Now the only think i can think of is they are selling phones that are out of stock !! Why did i pay for express shipping i don't understand at least tell me the truth instead of making me wait and worry about not receiving the product i purchased or send my money back for the express shipping that i paid extra for !!! I will give them tis tho they are quick to reply my messages just not very good at solving problems

5 September 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent Commercial Invoices

Giztop did not declare the correct values on the commercial invoices. If we were to get audited in the future, we would get in serious trouble for avoiding duties and applicable tariffs. Because of this, we will not be buying from Giztop any more for anything in the future.

8 August 2025
Rated 5 out of 5 stars

I'd recommend.

Pretty great prices and quite a lot of devices to choose from. Bought a Redmi K80 ultra from giztop, pretty happy with my purchase. Shipping took around 2 weeks with express. Definitely would order again in the future.

5 August 2025
Rated 5 out of 5 stars

Very good experience

the product arrived very quickly with no problems . There was a custom fee sent to me after the delivery but all was explained and described. The product ordered was as described in perfect condition. I would buy again because of the good service and thevery good prices

5 August 2025
Rated 1 out of 5 stars

What is this

What is this? In early July of the 25th year, I spent about 600 dollars for the OnePlus 13. Not only did they send a defective non-working device, but I also waited two months for my money to be returned. Now they are returning an amount of 55.09 dollars less. This is disgraceful! How did they calculate this?

5 July 2025
Unprompted review
Rated 1 out of 5 stars

Unfortunately, a bad experience this time.

Unfortunately, I had a very bad experience with Giztop this time. I ordered a Vivo X Fold3 phone from their sale page that was advertised as “almost new.” What I received, however, was clearly a repaired device: there is glue residue around the screen and hinge, the screen has obviously been replaced, and every time I open it there’s a cracking sound. On top of that, both screens show visible and tactile scratches.

Selling repaired devices is fine, but they must be clearly and accurately described in the product listing. Giztop offers a return, but they expect me to cover the full cost of shipping back to China, which I find unacceptable given the misrepresentation.

I have already contacted PayPal and my ING credit card company to dispute the transaction and seek assistance.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

My new Smartphone

My new Smartphone, from China to Switzerland in just 7 days!
Everything was very well packed, no damage..
Google playstore got pre-installed by Giztop, out of box ready to use in europe.

Perfect service, can recommend!

6 July 2025
Rated 5 out of 5 stars

Quick and easy to order

It was a quick and easy to order and the shipping was fast. Also, for some reason, I got 2 of the same item despite ordering 1. I won't complain if I get freebies :)

6 July 2025
Rated 1 out of 5 stars

Stay away

Cancelled order, confirmed cancellation, they sent it anyway. Won't refund even after I refused package and was returned to them. Scammed aver $1100.

29 June 2025

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