Giztop Reviews 

2,105
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers had a great experience with this company. Customers consistently praise the authentic and high-quality products, often available at competitive prices, supported by responsive and helpful customer service. Many reviewers also highlight the fast and timely delivery service, with items frequently arriving within or even earlier than expected. However, some customers also noted unexpected customs duties or tariffs upon delivery, which occasionally added to the final cost. Additionally, some people experienced significant delays in order processing or shipping, and a few mentioned discrepancies in product descriptions, such as missing software or receiving repaired devices.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with their new... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping times, even... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction with the... See more

Price

Users describe ambiguous interactions with price, with many reviewers praising the great and reasonable... See more

Service

Customers had positive experiences with service, often praising the fast and smooth ordering process, amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered two phones from Giztop, a Lenovo Legion Duel 2 about 5 years ago and a OnePlus 13 this year. Both came with a rom (operating system) in English, where fully functional and costed m... See more

Rated 5 out of 5 stars

Giztop always does me right when I need my authentic vivo products in a timely manner, I love the responsiveness and how simple the process is to ordering a product off the site is. I've bought more t... See more

Rated 5 out of 5 stars

Seller was responsive and answered all questions via email. People should note Custom Clearance in China takes about 2 weeks. Once your order is cleared, it takes less than a week to arrive in the USA... See more

Rated 5 out of 5 stars

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

Giztop is a shop about products in China and subculture which includes smartphones, electronical gadgets, and everything else that comes under the genre.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(2,105)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought 16/512 Oneplus but....

Bought 16/512 Oneplus from their promo event last month. They sent me 16/256 instead and complaint to their customer service. However, they just manage to refund only 75% despite of stress and hardship they gave to me.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Great!

It was my first experience with a Chinese wholesaler, and I'm completely satisfied. Fast, precise, and punctual.
Thank you.

4 November 2025
Rated 5 out of 5 stars

I was hesitant to buy import…

I was hesitant to buy import electronics, but the product from Giztop was exactly the specs I wanted with no US release yet. Giztop's name came up in multiple YouTube creator videos as a place to use and they did not disappoint. Giztop was simple and shipping was quick. I had to pay a small tariff import fee through DHL for the customs overage, but I was warned ahead of time. I would buy from Giztop again, no problem.

7 October 2025
Rated 3 out of 5 stars

Fast shipping but bad service

Fast shipping but bad service. I bought a Oneplus Ace 5 and it broke by normal use, still under warranty and i sent it back. Barely got updates about if my phone was being repaired of if a new one got sent back.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Good

Quick delivery, around $40 each in customs for Lenovo Xiaoxin Pad Pro 12.7 and Redmi Note 15. Both arrived in good condition, no issues so far.

9 September 2025
Rated 5 out of 5 stars

Would Order From Again

Order shipped out reasonably quick. Changed my mind after order and made a request through online chat and was contacted within 24 hours and order was modified without issue. Ended up having to pay a tariff to UPS (shipped to US) but that is no fault of the company.

8 September 2025
Rated 2 out of 5 stars

I bought the new xiaomi 17 pro max from…

I bought the new xiaomi 17 pro max from giztop the phone was in-stock i paid extra for the express shipping which would get the phone to me in 10 business days. Its been 7 days so far since i purchased the phone and they still haven't shipped the phone . everytime i contact them they keep saying not to worry it will be shipped, i contacted them again yesterday and said they will pass on the message to get my phone shipped. Now the only think i can think of is they are selling phones that are out of stock !! Why did i pay for express shipping i don't understand at least tell me the truth instead of making me wait and worry about not receiving the product i purchased or send my money back for the express shipping that i paid extra for !!! I will give them tis tho they are quick to reply my messages just not very good at solving problems

5 September 2025
Unprompted review

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