Gilbert & Rose Reviews 

145
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for delivering truly exceptional service, ensuring clear communication, and offering constant support throughout the entire journey. Many people note that prompt responses, detailed explanations, and local market knowledge make property viewings and purchases much easier. However, some people mentioned that complex legal issues and slow external solicitors occasionally created stressful hurdles and unexpected delays. Despite these outside challenges, reviewers consistently emphasized that the agents worked incredibly hard behind the scenes to keep transactions moving smoothly toward a successful completion.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and constant... See more

Service

Reviewers highlight positive aspects of service, noting that the team is exceptionally professional, helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, noting that agents are consistently professional,... See more

Response time

Consumers experience great satisfaction regarding the response time, frequently praising agents for immediate... See more

User experience

Customers consistently note positive experiences with user experience, describing the buying and selling... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gilbert and Rose were great. Megan and Chiana were so professional when showing potential buyers around our property. Leanne kept us updated once we had sold and was always on call to answer our quest... See more

Rated 5 out of 5 stars

Gilbert and Rose presented the property beautifully and achieved the full asking price in two days. The price achieved was above some other agents Due to legal issues the sale took a long time to g... See more

Rated 5 out of 5 stars

Straight from the start the service from this branch in Leigh on sea has been exceptional. Christian Lister was our viewing agent and he was so helpful, and friendly and knowledgeable about the prop... See more

Rated 5 out of 5 stars

Had a very positive experience with Gilbert and Rose . On the sales side - Ed was very helpful, honest, offering guidance and market knowledge along the way. Fast at getting the property ready to sell... See more


Company details

  1. Real Estate Agency

Written by the company

Gilbert & Rose is the people’s choice for property marketing in South East Essex.


Contact info

4.9

Excellent

TrustScore 5 out of 5

145 reviews

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4.9

All reviews

(145)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

My experience with G&R from start to finish was professional, empathetic, caring and understanding. My needs were met and I was kept informed along the way.
The team were very polite and helpful at all times. Truly dedicated to their jobs.
Presley was the first point of contact who gained my trust and encouraged me to take G&R on board.
Chiana was extremely dedicated, professional and committed to help me achieve my goal and positive result.
Leanne was the one to help with the sale progression and ensure a smooth transaction and completion was done. Again I was kept informed all the way which led to a much satisfied sale of my property.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

House sale

We engaged with Gilbert & Rose to sell our house and from start to finish they were very professional, attentive in regards to all aspects of the sale and a pleasure to deal with.

In particular Brennan ensured were updated throughout the process and when promised followed up and chased to allow the sake to be as stress free as possible.

I would definitely promote using Gilbert & Rose to others

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Best of the best

After 15 months of being on the market with other estate agents and no luck and feeling drained, Gilbert & Rose were our final option before we gave up and it was hands down the best decision we could have made which we wish we just went with them from the very start. From the very start we’ve had nothing but full transparency and constant communication from start to finish I can’t fault them at all. We’ve only been with them 2 months and we’ve had continuous viewings with feedback straight away, a special thank you to Chiana and Ryan and the rest of the G&R team who have been outstanding in selling our home so quickly. I knew you would be the best of the best & you really did not let us down at all. Although I’m elated our home has sold on the flipside I’m sad I won’t have an excuse to chat to Chiana! There’s not enough thank you’s to express our gratitude, you’ve truly made our year!

14 October 2025
Unprompted review
Rated 4 out of 5 stars

Asking price

After having our offer of the full asking price accepted on the property we wanted to buy, we were very disappointed to then be 'gazumped' and have to pay an extra £10,000 over the asking price. Having said this, after that Michelle was always very helpful when we had any questions and came back to us promptly and cheerfully.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Ultimately professional, but still kind and caring

My sisters and I were selling the house of our late Father which was emotional and distressing for us as it had been our family hub for getting on for 60 years. We cannot thank Michelle Birrell enough for helping us over the line with a particularly pedantic solicitor on the other side. Michelle was the ultimate professional, but still kind, and caring towards us at this difficult time in our lives. I cannot recommend Gilbert & Rose highly enough, particularly Michelle, Gary and Presley, and all the team - they are all first rate.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Thankyou Lewis and Michelle

Thankyou Lewis and Michelle for all your help support and guidance whilst purchasing our first property. You made the process from beginning to end simple and as stress free as possible - every question and query dealt with quickly and accurately and always with a warm welcome and approachable manner

Thankyou to you both we are so grateful

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Quick and simple process. Thank you G&R!!

This process of buying our property was much easier than I had anticipated. Lewis Harvey was extremely friendly and went the extra mile to move our purchase forward. We saw several properties and Lewis always made an effort to accommodate our busy schedules to view the properties we needed to. Thank you so much for all your help.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Recent house purchase

We just bought a house through Gilbert & Rose. Comms with the office were excellent and in particular Claire on the sales progression team was first class; really personable and kept us up to date. We won’t be moving again but we’d thoroughly recommend Gilbert & Rose to others

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Happy experience moving for the first time in 32 years

First time moving in 32 years so was cautious as house moves are reported as being stressful. Our first time dealing with Gilbert & Rose who were the Agents dealing with the property we went to view. From that first viewing the team to whom we dealt with was very professional. Our needs were met also using Gilbert & Rose as our selling agent so we had a clear avenue of communication which lead to a quick and stress fee sale and purchase. Special thanks to our Sales Progressor Leanne Warren for her experience and skill in making a smooth transition throughout, liaising between all the parties to make sure everyone were aware of the paper trial with close contact leading to the exchange and completion.

Not that I plan to move anytime soon but I would recommend Gilbert & Rose to help you buy or sell your property.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Great company and wonderful staff!

I’m very happy with the service I received from Gilbert and rose, this was my first property purchase so I didn’t understand anything but Charlene was very professional and helpful in helping me understand the process by answering any questions I had. Charlene was very attentive and always followed up with me and others to ensure the process went as quickly and as smoothly as possible. I would certainly recommend Gilbert and rose and Charlene is an asset to them.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Dedicated service from start to finish

From start to finish, the service we received from G&R was outstanding, We accepted an offer before a "For Sale" sign could even be put into the ground. A special thanks to Claire, who was simply amazing throughout. Her dedication to progressing the sale and keeping us constantly updated made the whole process smooth and stress-free.

We couldn’t be happier with the outcome. Highly professional, efficient, and a genuinely caring service. We would absolutely recommend them to anyone looking to sell their home!

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Flat rental

I contacted Gilbert and Rose to rent out my flat and have been delighted with the service I received. The staff are very professional and friendly. Steven and Ruby who dealt with my flat were outstanding and very efficient in their work. Nothing was too much trouble and they always got back to me swiftly to answer any questions I had. They are a credit to their company and I wouldn't hesitate to recommend them.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Gilbert & Rose First Class Service

Gilbert & Rose manage our properties. Sarah and her team provide a first class service. They are excellent at finding suitable tenants. Any problems are resolved very quickly and without fuss. I would strongly recommend Gilbert & Rose

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Aaliyah has been amazing

Aaliyah has been amazing, me and my wife are currently letting out our place and letting somewhere else. It’s the first time going through this process and we were clueless. She has helped us every step of the way and we couldn’t thank her enough!

4 September 2025
Unprompted review
Rated 5 out of 5 stars

We have been working with them for over…

We have been working with them for over 3 years now. They are best in what they do we couldn’t get any better than this I personally say that they have taken all the pressure off my shoulders and I will recommend them to anyone who like a stress free life. So big Thanks to the team for us.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Perfect, Perfect, Perfect

Where do I start? We opted to move to G&R after issues with a well known Canvey Island estate agent (also with a yellow sign), who struggled to follow the basics of selling. My wife and I had come across G&R after contacting them regularly about various houses we had seen for sale in Rayleigh. Out of all the estate agents we had spoken to, they were the most polite, approachable and responsive. When we decided to try a new agent, we decided to go with G&R based on our experience as a potential buyer. Fathom came round to explain everything to us and with her Essex charm - won us over and we signed on the dotted line. We were then assigned Amie who would be our sales agent, who put her heart and soul into selling our home. She was clear to potential buyers what our selling points were and even pulled potential buyers along who had not seen our property listed. Due to one of our rooms being an awkward shape, we had a lot of disappointment finding a buyer, but Amie kept positive and kept pushing, eventually finding the right buyers for us. Amie was a gem and she made our sale experience perfect. Once Amie's work was done, Phoebe then took over with sales progression and she really earnt her money with our exchange, because we did not have an easy time due to solicitor issues and various other issues. She was amazing, kept us fully informed and did not give misinformation or false hope like other estate agents were doing with their clients. G&R were somewhat more pricey than other estate agents in the area, however I really feel you are getting your monies worth here. Great onboarding, great sales rep and great sales progressor. Thank you G&R for being the one thing we could rely on in our sale!

1 September 2025
Unprompted review

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