Stewart Mortgage & Protection Solutions Ltd Reviews 128

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and clear communication throughout the entire process. Many people highlight the excellent service received, noting that the team goes above and beyond to make complex procedures, like first-time mortgage applications, feel seamless and stress-free. Consumers frequently mention the prompt response times and the efficiency with which all questions and queries are handled, often right away. Reviewers appreciate the personalized advice and support, feeling that their best interests are genuinely at heart, and many express their intention to use the company's services again.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise individuals like... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the professionalism, helpfulness,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the team for being... See more

Response time

Reviewers consistently express satisfaction with the response time. Customers frequently highlight prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Claire and Kelly have supported us through the whole process of applying for our first mortgage. Claire has made everything clear and easy for us. They have been available throughout the whole p... See more

Rated 5 out of 5 stars

Claire and Mhairi have been great to work with. From the initial response to my enquiry, Claire quickly gathered all the info she needed and recommended the most appropriate deals for me. Their commun... See more

Rated 5 out of 5 stars

Claire and Mhairi have been absolutely outstanding throughout our entire house buying journey. This was our first house purchase and Claire made the whole process easy with great and extremely profe... See more

Rated 5 out of 5 stars

Claire and Mhairi have been really helpful throughout this process, Everything from their initial response to my enquiry through to completion has worked smoothly. Communication was prompt and clea... See more


Company details

  1. Mortgage Broker
  2. Home Insurance Agency
  3. Life Insurance Agency

Written by the company

Vastly experienced Mortgage & Protection advisor, who promises to find the best mortgage & protection deal to suit your individual needs. Whether you are looking to purchase a new home, remortgage an existing one or finance a Buy-to-Let mortgage, we have access to thousands of products the whole of market has to offer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

128 reviews

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Rated 5 out of 5 stars

Claire and Mhairi have been extremely…

Claire and Mhairi have been extremely helpful throughout the process of buying our first home. Any queries we had were always answered very efficiently and overall the process was just really easy for us due to the service they provided.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't ask for more as a first-time buyer

Claire was patient, transparent and always happy to explain things clearly, which is exactly the kind of support you need as a first-time buyer.

I look forward to continuing our relationship over the course of our mortgage.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

I would like to leave a review for my…

I would like to leave a review for my mortgage advisor, Claire. She has been providing services for me for the last two to three years. She is very professional, helpful, and reliable. Everything has always been done on time, and she always explains things clearly. I really appreciate her support and the excellent service she has provided to me. I would highly recommend Claire to anyone looking for a trustworthy and professional mortgage advisor.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

100% Recommended

Claire and Mhairi have been wonderful to work with from beginning to end. From the initial meeting with Claire, she communicated everything very clearly and simply - so it was easy for us to understand! As first time buyers, this really helped put us at ease. Mhairi was equally helpful in responding to emails promptly to ensure the process moved forward swiftly. Like other reviews have mentioned, they don't charge additional fees, but this is only a small bonus compared to the incredibly professional and compassionate manner in which they conduct their business. Claire and Mhairi, thank you both!
I would highly recommend Stewart Mortgages & Protection Services Ltd, without hesitation!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Claire and Mhairi have been amazing!!

Claire and Mhairi have been absolutely amazing supporting us through the entire process. We’re first time buyers so everything was completely new and to be honest a little daunting, but they couldn’t have made the process easier. They’re immensely knowledgeable and clear throughout all communications, and super patient and friendly too. They’re so deserving of their high ratings, would 100% recommend SM&PS Ltd to anyone!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Claire and Mhairi have been great to work with. From the initial response to my enquiry, Claire quickly gathered all the info she needed and recommended the most appropriate deals for me. Their communication was clear throughout and they responded to my emails quickly. Unlike some mortgage brokers, they don't charge additional fees, which is a big plus point. I would use their services again when I remortgage.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Efficient, diligent and supportive throughout!

I've had a fantastic experience working with Claire and Mhairi from start to finish in my mortgage process - would recommend to any friend or family!
After an initial meeting with Claire to understand my affordability I could go into viewings with more confidence, after finding a property I liked I had a mortgage in principle pulled together the next day ready for an offer to be made. Once onto the actual application process Claire was brilliant, despite a bit of back and forth gathering all the necessary documents Claire was patient and clarified exactly why I needed to provide everything.
Due to Claires diligence in gathering the correct info my mortgage was approved incredibly quickly once applied!
Claire and Mhairi continuously kept me updated and I felt supported throughout!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional help

Claire was exceptional in her help and advice with the Mortgage application. We got the best deal possible and Claire went above and beyond to make sure our documentation was in order. This was a real key to a successful application. Highly recommended.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

I received outstanding service in every…

I received outstanding service in every way from Claire and Mhairi at First (Stewart) Mortgages. Claire took me through the onboarding and AML process diligently and was always completely on top of the details and we selected an excellent deal for me. I also liked the video conferencing aspect along with clear and secure uploading of documents through the APP. Because of Claire’s attention to detail in the early stages, the mortgage application was sent off within a week and incredibly was approved (high street bank) within three days. Follow up conversations on mortgage protection were also clear and formative. I therefore recommend first mortgages, and in particular Claire, without hesitation.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Claire and Mhairi have been so helpful…

Claire and Mhairi have been so helpful and supportive throughout my journey, especially as a first time buyer. Every query is dealt with promptly and thoroughly and I’m always kept informed of any progress, which is very reassuring.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Claire and Mhairi have been absolutely amazing throughout my entire mortgage process, they have been very punctual and efficient and always answered all questions as soon as possible. The entire process with them has been very easy and I would definitely recommend the service. Mhairi has been such a help and always there whenever I needed anything also chasing solicitor to hurry the process.

Amazing service. And lovely people to deal with.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Oustanding!

Claire and Mhairi have been absolutely outstanding throughout our entire house buying journey. This was our first house purchase and Claire made the whole process easy with great and extremely professional communication, whilst also having a great sense of humour. We thank you for all of your hard work!

Lucy and Ashley

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Quick and helpful

Claire and Mhairi have been really helpful throughout the process and helped answer any questions we had.

27 October 2025
Rated 5 out of 5 stars

Quick, efficient and helpful

Claire and Mhairi have been really helpful throughout this process, Everything from their initial response to my enquiry through to completion has worked smoothly. Communication was prompt and clear throughout and all questions were dealt with quickly. And they got me a really good deal! Thoroughly recommended.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Prompt and professional!

Claire and Mhairi have been so prompt and professional throughout the house buying process! As a first time buyer, I had no idea what I needed to do at any stage of the journey, and Claire was on hand throughout offering clear directions and support that greatly eased my anxieties! All paperwork and meetings were organised and completed so quickly, they really do go above and beyond. I've already recommended Claire to other first time buyers and will continue to do so, they are brilliant!

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

Claire and Kelly have supported us through the whole process of applying for our first mortgage. Claire has made everything clear and easy for us.
They have been available throughout the whole process through email, phone call and teams meetings.
The stress of applying for a mortgage has been completely taken away even down to filling out paperwork, which then gets emailed to us to check through.

We were given good advice throughout the whole process and would definitely recommend using Stewart mortgage.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Spot on!

My experience with Claire and Mhairi was overwhelmingly positive. Claire’s patience and care through ifs and starts in the process of becoming a homeowner eased a great deal of anxiety throughout. I could rely on Claire’s honest opinion which left me no uncertainty in decision making. Mhairi’s prompt and succinct help made sure that things happened right on time. Thank you both for all your help!

12 September 2025
Unprompted review

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