No reward from giftcloud after 120 days, purchased and installed Vodafone broadband. Contacted giftcloud repeatedly via there website and created a ticket. No response for weeks now. I had initiall... See more
Company replied
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Review summary
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Reviews shaping this summary
I recently wrote a negative review about not receiving a £25 voucher for taking out a HomeServe policy. following the negative review I did receive my £25 voucher within 24 hours, for which I am very... See more
Company replied
Update after I left a review: quick response but not sure why they need a negative review in order to get a response? That's why I can't give anything more than 3stars. Original review: I was due... See more
Company replied
Still waiting on a £150 Gift Cloud card from a Vodafone WiFi transfer and getting nowhere. It’s now been over 120 days. I emailed over a week ago and all I’ve had back is an automated reply wit... See more
Company replied
Company details
Written by the company
The reward campaign builder - helping businesses grow. Our customer service team are on hand to help any customer or client enquiries in the first instance. Just contact using the form below ⬇️ https://giftcloud.zendesk.com/hc/en-gb/requests/new
Contact info
United Kingdom
- hello@giftcloud.com
- www.giftcloud.com
2.6
Poor
3K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Giftcloud
Hello,
Thank you for your review!
Enjoy spending your new gift card.
Many Thanks,
Giftcloud
I was promised £145 voucher after 120…
I was promised £145 voucher after 120 days validation period, which concluded on March 10, 2026. I was informed that the reward link wool be issued automatically once the period ended. I sent emails, as advised on their website. Tickets were created, (643041) and (640915) but I keep getting the same automated message. My Vodafone broadband was installed in November. This is unacceptable and disgusting. Is this a scam?
24 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
gift cloud is a scam company, avoid broadband deals with gift cards
i still havent recieved the gift card offered with vodafone broadband i bought back in august 2025, well after the 120 days stated, after contacting giftcloud support i was assured it would be sent within 10 days and my ticket number 636385 was opened. obviously it still hasnt come through and gift cloud had the audacity to close the ticket, so this whole offer was a complete scam and i probably when with another broadband provider without this scam offer attached to it. i will also be leaving a bad review with vodafone and will be filing a report with trading standards for false advertising.
16 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Went with SKy broadband in November…
Went with SKy broadband in November 2025 as part of the deal an £80 gift card still not arrived emailed Giftcloud twice no response. Why do companies offer deals when you constantly have to chase for something you are owed. Very poor service
18 November 2025
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
I have filled 11 forms into redem my…
I have filled 11 forms into redem my token it just takes me back to same site to fill again a form.my broadband was ordered Uswitch online 29th October activated 26th November, waited 120 days but the redemption never arrives. You cannot contact them only through AI. I would love to get this resolved.
17 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
The promised £145 voucher never comes...
I switched to Vodafone broadband 4 months ago on an offer which should include a £145 M&S gift card. I waited for 4 months but nothing comes up. Vodafone uses Giftcloud as the system to give out vouchers, but Giftcloud does not respond to enquiries. All I got is only system auto-reply messages. I am extremely disappointed and will never recommend anybody to use Vodafone again, no matter how attractive their offer is.
11 November 2025
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Was instructed to wait 120 days for my…
Was instructed to wait 120 days for my Sky Reward to be confirmed and have received nothing to confirm it. Raised a ticket via the online form on the website and got an automated email, stating replies within 3 working days but could be longer during busy periods. It is now over 2 weeks since the online form was completed and nothing received, no emails no gift card. My order for broadband with Sky was placed 19th November, we are not nearly 6 months on and no reward. Extremely poor!
19 November 2025
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Awful experience
Awful experience. I bought Vodafone broadband through uswitch back in October on the offer of an £125 Amazon gift card. You have to wait 120 days post broadband live date to qualify for the card. Despite having confirmation of tracking for the offer and it being over 120 days post broadband installation, no gift card. I have created 3 support tickets over the past month, none of which have had a response. Just get an automated email after 2 days that says they are busy and won’t meet their 48hr response timings. They don’t actually respond at all. Terrible customer experience, feels like such a scam.
27 October 2025
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Reply from Giftcloud
Hello,
Thank you for your review!
Enjoy spending your new gift card.
Many Thanks,
Giftcloud
Salvation (After Awful Service !!)
My £80 voucher from signing up to Sky broadband was overdue and I emailed Giftcloud to query it.
They replied on 18 March 2026 and this statement was included in their email…
“…our team will get back to you as soon as possible. Please
be aware during busy periods and bank holidays we may take longer to respond.”
As of 6 April 2026, I’ve heard nothing since and have emailed them several times but no response.
The voucher was what prompted me to get Sky broadband, and without it, going to another provider would have cost me much less. It’s clear from other reviews here, that in many instances, Giftcloud doesn’t seem to be an honourable organisation and I would urge people to avoid going for any offer which includes a voucher from them.
UPDATE:
I’ve revised my score after eventually receiving my voucher. It would have been more had I not had to chase them several times over a period of almost 3 weeks. Deal with enquiries promptly Giftcloud and you will see a vast improvement in your review scores.
18 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Giftcard never received, no replies
I have not received my £180 giftcard after my wifi purchase. Sent a form in on 20.3.26 which has had no reply. Ticket 639896. No other way to contact the company. Extremely frustrating. My card is months overdue.
20 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
No response
Sent multiple emails because I was due to receive my £120 gift card and no reply 644286 my ticket number I have sent multiple emails before and no response like other have said here unless you chase them you won’t hear or revive anything
5 April 2026
Unprompted review
Reply from Giftcloud
Hello,
I’m sorry that it took some time to receive a response from our team.
We have recently transitioned our customer care team and whilst we’ve tried to minimize disruption to the service some customers have fallen through the cracks.
I can see that our team has responded to you on ticket 620720. If Vodafone verifies your eligibility your gift should be delivered in May.
Thanks
Giftcloud
Reply from Giftcloud
Hello,
Thank you for your review!
Enjoy spending your new gift card.
Many Thanks,
Giftcloud
Reward not ceived and no response from giftcloud
Haven't received my gifcard reward and no response provided from giftcloud after multiple attempts at contacting.
I should have received a gift card in mid march from a broadband incentive. When this wasn't received, I contacted giftcloud via their online form (the only way you can contact them) and only received an automated response stating they aim to respond in 48 hours.
Nearly 2 weeks later after chasing up directly with giftcloud to radio silence, I posted a review on here (trustpilot). Five days ago, giftcloud responded to that review and advised that I'd receive the giftcard within 24 hours.
Well, 24 hours go by and another and another....and still no giftcard received.
I raised another ticket with giftcard directly and, you guessed it, no response.
So, not only have they failed to deliver the giftcard as promised they haven't responded to my formal complaints.
Based off the other reviews where people have had exactly the same issue, I'm beginning to think their business model is purposefully withholding rewards and hoping people give up chasing them....it seems no matter how much you chase up they never follow through on their promise to deliver the card.
Terrible company, terrible communication, terrible service.
17 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Very poor customer service & follow up
I signed up with Vodafone in October 2025 with an incentive of a £125 reward card after 120 days of the contract starting.
I have not yet received my gift card, nor have I had a ‘proper ‘ response despite chasing by email on several occasions - just a standard generic email reply.
It is very frustrating that there is no contact number to speak to someone about it.
I will never take up an incentive again if Giftcloud are involved , and I would not recommend to anyone.
UPDATE 9th April 2026
I have now received my gift card from Giftcloud, with thanks.
Just a shame that it took a poor review for them to respond/action it. Thank you TrustPilot.
4 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Reply from Giftcloud
Hello,
Thank you for your review!
Enjoy spending your new gift card.
Many Thanks,
Giftcloud
Was no hassle
Was no hassle. I recommended Vintage cash cow to my sister as I have used them a few times previously before.
My sister let me know she had received an offer and accepted it. My £20 voucher offer was sent soon after. No hassle and easily redeemed. Thank you
4 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your review!
Enjoy spending your new gift card.
Many Thanks,
Giftcloud
Good customer communication
I hadn’t received my promised gift card a few weeks after it was due, so I opened a complaint. They were experiencing a busy period and it took a couple of weeks for my enquiry to be dealt with. Maqi gave me good support and communicated the delay, and my complaint was brought to a full conclusion. Thank you!
12 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your review!
Enjoy spending your new gift card.
Many Thanks,
Giftcloud
Gift card not received
I joined Vodafone Broadband in November (5 months ago) with the incentive of a £120 gift card. The 120 days have since passed, I have submitted 3 tickets through the Giftcloud website and have not heard any response (other than that I will have a response in 48 hours). I followed all of the necessary steps to recive the gift card, it's ridiculous that I haven't heard anything after multiple attempts. There doesn't appear to be any other method to contact gift cloud so please could someone from GiftCloud help action this ticket via this platform.
3 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Couldn't open gift card
Couldn't open gift card. Tried several times. Here is the message I got.
We're sorry,
we could not display your (CA$20.00) gift card.
We're having trouble displaying your gift card.
Please check back later.
3 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your replacement reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
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