No reward from giftcloud after 120 days, purchased and installed Vodafone broadband. Contacted giftcloud repeatedly via there website and created a ticket. No response for weeks now. I had initiall... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I recently wrote a negative review about not receiving a £25 voucher for taking out a HomeServe policy. following the negative review I did receive my £25 voucher within 24 hours, for which I am very... See more
Company replied
Update after I left a review: quick response but not sure why they need a negative review in order to get a response? That's why I can't give anything more than 3stars. Original review: I was due... See more
Company replied
Still waiting on a £150 Gift Cloud card from a Vodafone WiFi transfer and getting nowhere. It’s now been over 120 days. I emailed over a week ago and all I’ve had back is an automated reply wit... See more
Company replied
Company details
Written by the company
The reward campaign builder - helping businesses grow. Our customer service team are on hand to help any customer or client enquiries in the first instance. Just contact using the form below ⬇️ https://giftcloud.zendesk.com/hc/en-gb/requests/new
Contact info
United Kingdom
- hello@giftcloud.com
- www.giftcloud.com
2.6
Poor
3K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Giftcloud
Hello,
Thank you for your review!
Enjoy spending your new gift card.
Many Thanks,
Giftcloud
Absolutely shocking
Absolutely shocking. Signed up to Vodafone for the voucher. As with other reviews no sign of gift card have had to chase after the 120 days , receive the standard automated reply giving me a ticket no 640769 ….. still waiting
23 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
No reply to any support ticket for over 2 weeks
I was expecting a gift card from my Vodafone broadband (taken out in Nov 25) on March 17th 2026. I had a confirmation email from GiftCloud in November 2025.
Come March 17th, nothing. I opened a support ticket with them via their ZenDesk system. No response other than "you can close this ticket by emailing back with RESOLVED" if it's no longer an issue.
2 weeks later, I opened a second ticket via their ZenDesk system, still no reply.
I then created a ticket via Resolver. Still not reply.
Disgusting company, their business model appears to be (make it so difficult to claim your gift card, they'll make a profit on everyone that gives up).
Absolutely disgusted with Vodafone that they'd team up with a scam company like this. I'll be reporting to both the FCA (for gift cloud), and Ofcom (for Vodafone).
I'll also be opening an online money claim via the Small Claims Court (which I strongly suggest all others do too).
17 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
9/4/26 Voucher Arrived
So, it's been a week since Giftcloud hoped I enjoyed my Vodafone enticement voucher.
It failed to materialise, unsurprisingly.
I don't hold out much hope it will.
But, I'll still leave these reviews in the hope that it persuades people to think again when trusting this outfit to honour it's promise.
8/4/26 Update.
Hello.
Thanks for responding.
I regularly review and empty my email accounts of one's that I've read and no longer of any use.
Since it had been quite some time since the "tickets" had been created with no joy of the voucher materialising, I emptied them out of the account.
The only things that I have are the Vodafone Web reference No.
and, GiftCloud Voucher reference No.
Both of which are below:-
Voucher Code No.
uvj3xbw11flatc3
Vodafone Order Ref. No.
WEB-0001000050519631
I hope this helps.
Regards
Darren
9/4/26
Hello
Just to let people out there know there is hope.
I received the voucher today and it worked for me in Argos.
I initially thought, judging by the reviews, that it was a scam.
On second thoughts it seems that Giftcloud are simply overwhelmed by the massive response on different fronts.
The Vodafone offer alone seems to have been taken up by a sizeable amount of people.
Anyway.
Hang on in there and they will honour their end of the bargain.
2 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Echoing many of the reviews on here I…
Echoing many of the reviews on here I took out a broadband package with a gift card included. 120+ days deadline had passed so I decided to reach out in Feb 2026 to follow which I got no response. Followed up again in March. No response. I have followed up again today but feels like nobody monitors these "tickets' or emails. Like another reviewer has said it feels deliberately evasive to be so difficult to get a response from. This was included as an incentive with a Vodaphone package, it is Giftcloud's responsibility to deliver on this. I will be contacting Vodaphone if no response is received. Really shouldn't be this difficult.
2 April 2026
Unprompted review
Reply from Giftcloud
Hello,
I'm sorry to hear that you're experiencing issues with your gift card.
Please can you respond to the Trustpilot request with your ticket refence so that we can assist with your query.
Thanks Giftcloud
Not recieved promised voucher after 6 months…
Not recieved promised voucher 6 months after starting contract and while they started replying quickly i have now gone 2 weeks without a reply to my email and even a week without reply to a new ticket.
19 February 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Giftcloud support stay silent and don't deliver voucher
I took out a broadband offer with Vodafone in October 2025 which included a £110 Giftcloud voucher. I fulfilled all the conditions. Giftcloud never contacted me so I got in touch with them and submitted a support ticket (#635629) on 4th March 2026. I had no response other than an automated acknowledgement. Two weeks later I contacted them again on 17th March 2026 (support ticket #639235) and still have received no response and no promised voucher.
UPDATE 9th April 2026:
Following this review GiftCloud did respond via Trustpilot and assured they would send the voucher within 24 hrs.
They did honour this commitment and I have now been able to redeem the full value of the voucher.
4 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
My gift card did not redeem and I had…
My gift card did not redeem and I had to pay full price for my item
1 April 2026
Unprompted review
Reply from Giftcloud
Hello,
I'm sorry to hear that you're experiencing issues with your gift card.
Please can you respond to the Trustpilot request with your ticket refence so that we can assist with your query.
Thanks Giftcloud
No reply from support and no voucher…
No reply from support and no voucher received. Will not be using this service in the future
9 February 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Havent received my £110 voucher from…
Havent received my £110 voucher from signing up with sky. Shocking company submitted a ticket nunerous times no response. Latest ticket is (641019)
1 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
I still have not had my gift cloud voucher
I still have not had my gift cloud voucher for £150. I had Vodafone full fibre broadband installed in October 2025 which I ordered on 7th October 2025 through the offer page. I was accepted by email for the voucher and issued a token reference number. I have waited over 120 days. I submitted 2 enquiry forms on 20th March 2026 and still not had a response.
Reference 640004 and 640002
I feel very disappointed and mislead and will be taking further action if not resolved. I will also be contacting Vodafone.
A Adams
1 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Anything giftcloud is a scam
Anything giftcloud is a scam. Any emails from them go to spam folder so you dont get them and action them. There is small print in the terms where any vouchers thats arent claimed get cancelled. The terms and conditions to claim a voucher are so complicated they are designed that you either give up in frustration or seek further help. There is no help. I have filled out several help emails and never received a reply. They dont want you claiming your voucher in short.
1 April 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
I am totally disappointed and…
I am totally disappointed and dissatisfied as a £15 rewards of my account has been expired, not really good!
Firstly, I hadn't realised that the reward money earned in my account has an expiry date to it(why?), as I was under impression that they will be available for life or as when I wish or decide to use it.
I had decided to go with moneysupermarket as the rewards insensitive had made it a more attractive purchase, if I ever new, that they are going to time me out and expire my rewards, I wouldn't have purchased through the site as now, I am worth off.
I still can not see the logic.
Earned rewards, has to have an expiry date to it?!!(why?!) Very annoying! Totally, disappointed, No, logic!
I won't use them again.
31 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Reply from Giftcloud
Hello,
Thank you for your review!
Enjoy spending your new gift card.
Many Thanks,
Giftcloud
Convenient
Got an Amazon UK gift card from my Wi-Fi provider and it was really easy to redeem
31 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your review!
Enjoy spending your new gift card.
Many Thanks,
Giftcloud
Promised £130 Incentive Never Delivered - No Response from Support
I signed up for a Vodafone broadband contract via Giftcloud, with a clearly advertised £130 incentive voucher to be issued 120 days after installation.
That deadline has now passed, and no voucher has been provided.
I raised a support ticket on 25 March and received no response within the stated 48 hours. I followed up again — still nothing. No update, no explanation, no accountability.
At this point, this feels less like a delay and more like a failure to honour a promotional commitment. The complete lack of customer support only makes this worse.
I would strongly caution others considering offers through Giftcloud — based on my experience, the incentive may simply not materialise, and getting a response is extremely difficult.
25 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Failure to follow though
We purchased a broadband contract with Vodafone at the start of October with a promise of a £120 Amazon voucher from GiftCloud when signed up. It's very clear that you have to wait 120 days for the voucher before contacting the company.
After waiting the required time, I have contacted GiftCloud several times, with the only thing i have received back is an automated email saying they are busy - this was on the 17th February. Follow up emails sent at the start of March and middle of March, this time with no reply at all. Communication non-existent.
Very disappointed - I think companies such as Vodafone should not link themselves with companies like this due to the reflected negative PR.
30 March 2026
Unprompted review
Reply from Giftcloud
Hello,
I'm sorry to hear that you haven't received your gift card.
Please can you respond to the Trustpilot request with your ticket refence so that we can assist with your query.
Thanks Giftcloud
Reply from Giftcloud
Hello,
Thank you for your review!
Enjoy spending your new gift card.
Many Thanks,
Giftcloud
Again Giftcloud are ignoring emails
Again Giftcloud are ignoring emails. Been 4 weeks since the first email and two more since. How can a company get away with this bad service. This was through Vodafone so they are just as bad for using Giftcloud.
3 March 2026
Unprompted review
Reply from Giftcloud
Hello,
Thank you for your patience whilst we've been looking into this.
We can confirm that your reward will be sent directly from Giftcloud within 24 hours. Please keep an eye out for an email from no-reply@giftcloud.com. We recommend checking your junk or spam folder as well, just in case it is filtered there.
We will be in touch on your ticket with further information.
We truly appreciate your patience while we resolved this for you and we apologise for any inconvenience caused by the delay. If you have any further questions or need any additional assistance, please don’t hesitate to get in touch.
Kind regards,
Giftcloud
Reply from Giftcloud
Hello,
Thank you for your review!
Enjoy spending your new gift card.
Many Thanks,
Giftcloud
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.