Nice to be able to send customized gift cards to people. Would be really great if we could send to multiple addresses in a single order instead of doing individual purchases. But overall - pretty easy... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The directions given for sending the gift card were easy to follow. I just wish I could have added 2 phone numbers so my sister and brother in law could receive the message at the same time
Company replied
I am updating my review of gift cards.com. I was sent a new email a day after the first one and it worked perfectly. I also got a quick response from gifcards.com which I appreciate. I am updating... See more
Company replied
Giftcards.com was easy to navigate to purchase and text a virtual Visa Card gift to our son & daughter-in-law for their anniversary. We live in New York, and they live in North Carolina, so this is a... See more
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Company details
Written by the company
Since 2002, Giftcards.com® has been America's longest-running trusted online gift card destination with over $2 Billion in gift card sales, backed by over 16,000 verified reviews, the Gift Safe Pledge, and 450+ brands including Visa®, Mastercard®, One4all®, all available for fast and secure delivery.
Contact info
6220 Stoneridge Mall Rd, 94588, Pleasanton, United States
- 8779443822
- customerservice@bhnetwork.com
- www.giftcards.com
3.5
Average
16K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had issues trying to place the order
I had issues trying to place the order. No fields were open in order to put recipient's information. I also had to try three different payment methods due to the fact it stated that some credit cards won't allow you to buy gift cards. This was a headache. I won't purchase from this site/app again.
20 June 2026
Unprompted review
Reply from Giftcards.com
Dear Greta,
We’re sorry to read about the frustrating experience you had while trying to place your order, especially with the recipient fields not appearing and the difficulty encountered when attempting multiple payment methods. We know how important it is for the process to be smooth and straightforward, and we regret that this was not the case for you. Some card issuers do place restrictions on gift card purchases, but we understand how inconvenient it can be to navigate that without clear guidance. We would appreciate the opportunity to look into this further and help make things right—please check for an email from noreply.notifications@trustpilot.com, as we’ve reached out to gather additional details so we can better assist you.
Warm regards,
Josh R.
Giftcards.com
**UPDATE FROM GIFTCARDS.COM 06/23/2026:**
Hello Greta, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcards.com
Reply from Giftcards.com
Hello Deven,
Thank you so much for your kind review! We’re thrilled to hear that you found the process fast and easy, as that’s exactly the experience we strive to provide for all our customers. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out. We’re always here and happy to help!
Regards,
Maurice V.
Giftcards.com
Simple process to select the perfect…
Simple process to select the perfect gift for our friend’s wedding!
20 June 2026
Unprompted review
Reply from Giftcards.com
Hello there,
Thank you so much for your kind words and for choosing Giftcards.com to be part of such a special occasion! We’re thrilled to hear that you found the process simple and were able to select the perfect gift for your friend’s wedding. If there’s ever anything else we can assist you with in the future, please don’t hesitate to reach out, we’re always happy to help!
Regards,
Maurice V.
Giftcards.com
I was running s little late with the…
I was running s little late with the gift for my niece on her high school graduation , but thankfully the webiste let me send the gift card just in time.
Thank you so much!!
20 June 2026
Unprompted review
Reply from Giftcards.com
Hi there,
Thank you so much for your kind words! We’re thrilled to hear that we could help you surprise your niece right on time for her graduation, such a special milestone. It’s great to know our digital delivery made things easier when you were running a bit late. We truly appreciate you choosing Giftcards.com and taking the time to share your experience, and we hope to assist you again for many more celebrations in the future!
Regards,
Maurice V.
Giftcards.com
Didn’t work for me
Didn’t work for me. I bought a $50 ulta gift card for my sister in law. I received an email stating that the gift card was delivered, and it never was.
19 June 2026
Unprompted review
Reply from Giftcards.com
Hello Elidia,
I’m sorry to hear about this experience, and I understand how frustrating it must be when a gift doesn’t arrive as expected. Let me help you get this resolved as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather a few additional details needed to locate your order and investigate the delivery issue. Once we receive your information, we’ll work with you to make this right.
Regards,
Maurice V.
Giftcards.com
**UPDATE FROM GIFTCARDS.COM 06/23/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcards.com
this is good
this is good, but if you could add an image editing tool to upload and edit for customized image, that would very much helpful when creating the customized gift cards
19 June 2026
Unprompted review
Reply from Giftcards.com
Hello Ellappan,
Thank you so much for your kind words and for sharing this thoughtful suggestion! We’re really glad to hear you’re enjoying the experience overall, and we completely agree that having an image editing tool for uploading and customizing designs would make creating personalized gift cards even better. Feedback like yours helps us continue improving, and we’ll be sure to pass this idea along to our team for consideration. If there’s anything else we can assist you with, please don’t hesitate to reach out, we’re always happy to help!
Regards,
Maurice V.
Giftcards.com
Can’t use it at hardly any online…
Can’t use it at hardly any online merchant. The attached message never was sent. So if you want a better option just send cash and a card……this was a joke of a company to utilize.
18 June 2026
Unprompted review
Reply from Giftcards.com
Hello Adam,
We’re sorry to hear about your experience and understand how frustrating it must be to have trouble using your card online. We would like to help get this resolved for you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather a few details needed to assist further and ensure your card can be properly used. We appreciate the opportunity to make this right.
Regards,
Maurice V.
Giftcards.com
**UPDATE FROM GIFTCARDS.COM 06/23/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Giftcards.com
Legit bedt gift card website
This is a legit gift card ordering website it so easy to use and when you purchase gift cards they give you points and you can nurse the points toward money off your purchase they allow you to use there peomo code its definitely an excellent website for purchasing gift cards and e gift cards. Thos is my 1 and only gift card shopping sight
19 June 2026
Unprompted review
Reply from Giftcards.com
Hello Melissa,
Thank you so much for your amazing feedback! We’re thrilled to hear that you find our website easy to use and enjoy earning points and savings on your purchases. It’s wonderful to know we’ve become your go-to destination for gift cards and eGift cards. We truly appreciate your support and are always here to help make your experience even better whenever you need us!
Regards,
Maurice V.
Giftcards.com
Very easy
Very easy, fast with lots of different cards. Very trustworthy
18 June 2026
Unprompted review
Reply from Giftcards.com
Hello Michele,
Thank you so much for your kind words and 5-star review! We’re thrilled to hear that you found our service easy, fast, and trustworthy, and that you enjoyed the variety of gift cards available. Your feedback truly means a lot to us and motivates our team to continue delivering a great experience. If you ever need any assistance in the future, we’ll be more than happy to help!
Regards,
Maurice V.
Giftcards.com
Shady Practices, Don't Trust This Site
I have purchased gift cards from this site before with few issues, nothing major, like a gift card taking a few hours to show up in my inbox. This time I bought one and waited for over 2 days for it to show up. When I went to their site to get help...first they have a phone number but no way to talk to a live person. I then tried the chat and the chat bot swore to me that it had been sent. It was not in my spam or any other folder in my email. I requested to talk to a person which led to about a 10 minute wait, not terrible, but during that wait, my gift card magically showed up in my inbox. This all feels really shady to me. If they sent it before, where was it? My email was correct. A digital gift card should take very little time to process and send to me. But this was over 50 hours and no gift card. I will not be purchasing from this site again and their customer service didn't seem too upset by this. Beware, and make sure if you do buy from this site that you use a payment that you can dispute.
16 June 2026
Unprompted review
Reply from Giftcards.com
Hello Steven,
We’re very sorry to hear about this frustrating experience and understand how concerning the delay and confusion must have felt. This is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention. We would like the opportunity to look into what happened with your order and email delivery so we can assist further and make this right. Please check your inbox, including spam or junk folders, for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather additional details needed to investigate your case. We’re here to help and will do our best to resolve this for you as quickly as possible.
Regards,
Maurice V.
Giftcards.com
**UPDATE FROM GIFTCARDS.COM 06/20/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcards.com
Reply from Giftcards.com
Hello Will,
Thank you so much for your kind words and continued support! We're thrilled to hear that you've had another excellent experience with our service. It truly means a lot to us that you trust Giftcards.com time and time again. If there's ever anything we can assist you with, please don't hesitate to reach out, we're always here to help!
Regards,
Maurice V.
Giftcards.com
Little clunky website but has all the…
Little clunky website but has all the gift cards under one roof. Easy and secure - used it many times for both hard cards and e-cards.
18 June 2026
Unprompted review
Reply from Giftcards.com
Hi there,
Thank you so much for your kind 5-star review and for being a loyal customer! We’re thrilled to hear that you’ve found our selection of gift cards convenient and that your experiences with both physical and e-gift cards have been easy and secure. We also appreciate your honest feedback about the website feeling a bit clunky, and we’re always working to improve the user experience, so insights like yours truly help. Thanks again for choosing Giftcards.com, and please don’t hesitate to reach out if there’s anything we can assist you with in the future!
Regards,
Maurice V.
Giftcards.com
Write a message issue
It was annoying to fill out the message part. Anytime i had to leave the page and my time ran out my cart would save everything but the message I had typed out. The message also got deleted when I tapped the duplicate and had to delete the duplicate. Other than that it was very simple to fill out and have sent to a loved one. I even like how you can send a little video with it at no extra cost.
18 June 2026
Unprompted review
Reply from Giftcards.com
Hi there,
Thank you so much for your thoughtful feedback and for the 4-star review! I'm really sorry to hear about the frustration you experienced with the message section resetting and not saving properly, I completely understand how inconvenient that can be, especially when you're trying to create something meaningful. We truly appreciate you bringing this to our attention, as it helps us improve our user experience. I'm glad to hear that overall the process was simple and that you enjoyed features like adding a video to your gift. We’d love to help look into this further and make things right, so please check your email for a message from noreply.notifications@trustpilot.com where we’ve requested a few details to better assist you.
Regards,
Maurice V.
Giftcards.com
**UPDATE FROM GIFTCARDS.COM 06/23/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Giftcards.com
Very easy and fast
17 May 2026
Unprompted review
Reply from Giftcards.com
Hello David,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your experience was easy and fast, as that’s exactly what we aim to deliver for every customer. If you ever need any assistance or have questions in the future, we’re always here to help. We truly appreciate your support and look forward to serving you again!
Regards,
Maurice V.
Giftcards.com
Reply from Giftcards.com
Hello,
We have read your review and appreciate your positive feedback. It’s great to know that everything met your expectations and that you had a smooth experience with Giftcards.com. Thank you for taking the time to share your thoughts—we’re glad we could deliver a service you’re happy with.
Warm regards,
Josh R.
Giftcards.com
E-Gas Card
I'm just thankful that I could find this type of thing online, because I wanted to help my son who lives an hour away with gas. He needed it to go to school and a new job, so I figured out how to do it by asking Google a question, and I found you all. Thanks again for being there!
16 June 2026
Unprompted review
Reply from Giftcards.com
Dear Barbara,
We have read your review and truly appreciate you sharing such a meaningful experience. It’s wonderful to know that you were able to quickly find a way to support your son during an important time in his life, and that our service helped make that possible. Being able to connect people and provide convenience when it matters most is very important to us. Thank you for trusting Giftcards.com and for allowing us to be part of something so thoughtful.
Warm regards,
Josh R.
Giftcards.com
Reply from Giftcards.com
Dear Erica,
We have read your review and are glad to know that you found Giftcards.com easy to use. Providing a simple and seamless experience is something we strive for, and it’s great to know that this stood out during your visit. Thank you for taking a moment to share your positive feedback with us.
Warm regards,
Josh R.
Giftcards.com
Love GiftCards.com
There was a coupon to save 10% on the gift card I wanted to buy! Plus, I was able to earn Delta SkyMiles AND earn rewards points for giftcards.com. The gift card was delivered by email in a couple of minutes!
16 June 2026
Unprompted review
Reply from Giftcards.com
Hello,
We have read your review and are delighted to know that you were able to take advantage of the 10% savings, earn Delta SkyMiles, and collect rewards points all while receiving your gift card within minutes. Providing multiple ways to add value and convenience is something we take pride in, and we’re glad this created such a positive experience for you. Thank you for choosing Giftcards.com.
Warm regards,
Josh R.
Giftcards.com
Good value
Easy to order, delivery was instant, and there was a nice 10% coupon code to stretch the value a bit more.
16 June 2026
Unprompted review
Reply from Giftcards.com
Hello,
We have read your review and are pleased to know that your ordering experience was easy, delivery was instant, and that the 10% coupon helped you get even more value. We strive to make gifting simple and rewarding, and it’s great to know these features made a difference for you. Thank you for sharing your experience with us.
Warm regards,
Josh R.
Giftcards.com
This is my go to place for eGiftcards.
16 June 2026
Unprompted review
Reply from Giftcards.com
Dear Duane,
We have read your review and truly appreciate you choosing Giftcards.com as your go-to place for eGiftCards. Knowing that you rely on our service means a lot to us, and we’re committed to continuing to provide a simple and dependable experience every time you visit. Thank you for your continued support.
Warm regards,
Josh R.
Giftcards.com
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