I am updating my review of gift cards.com. I was sent a new email a day after the first one and it worked perfectly. I also got a quick response from gifcards.com which I appreciate. I am updating... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Giftcards.com was easy to navigate to purchase and text a virtual Visa Card gift to our son & daughter-in-law for their anniversary. We live in New York, and they live in North Carolina, so this is a... See more
Company replied
This review is after several gift card purchases. I have never experienced any issue for myself or as gifts by digital texts or emails. I will continue to use this site.
Company replied
Giftcards.com makes is so easy to prep and send gifts literally around the world. I don't procrastinate in gift-giving, but most of my recipients prefer to get their own things, so sending the e-card... See more
Company replied
Company details
Written by the company
Since 2002, Giftcards.com® has been America's longest-running trusted online gift card destination with over $2 Billion in gift card sales, backed by over 16,000 verified reviews, the Gift Safe Pledge, and 450+ brands including Visa®, Mastercard®, One4all®, all available for fast and secure delivery.
Contact info
6220 Stoneridge Mall Rd, 94588, Pleasanton, United States
- 8779443822
- customerservice@bhnetwork.com
- www.giftcards.com
3.5
Average
16K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to send a gift card immediately
Giftcards.com made it super quick and easy for me to send a gift card to my daughter after the birth of her first child!
16 June 2026
Unprompted review
Reply from Giftcards.com
Dear Mary,
We have read your review and are so glad to know that Giftcards.com made it quick and easy for you to send a gift card during such a special moment—celebrating the birth of your grandchild. Being part of meaningful occasions like this is truly important to us, and we’re happy the process was smooth and convenient for you. Thank you for choosing us to help share your thoughtful gift.
Warm regards,
Josh R.
Giftcards.com
I spoke to 2 customer service…
I spoke to 2 customer service representatives, but finally got through. They spent several hours to make sure the problem was corrected and then called me back so that I could reorder.
15 June 2026
Unprompted review
Reply from Giftcards.com
Dear Barbara,
We have read your review and greatly appreciate you taking the time to share your experience with our customer service team. We know how important it is to fully resolve issues, and we are pleased that our representatives remained dedicated, spent the time needed to correct the problem, and followed up with you to complete your reorder. Your recognition of their commitment and persistence is truly valued.
Warm regards,
Josh R.
Giftcards.com
Reply from Giftcards.com
Dear Jan,
We have read your review and truly appreciate your feedback highlighting the ease, speed, and security of your transaction. We know how important it is for the process to be seamless and reliable, and we are pleased that your experience met those expectations. Thank you for your trust and for sharing that you plan to use our service again—it means a great deal to us.
Warm regards,
Josh R.
Giftcards.com
Super easy to use and love that you can…
Super easy to use and love that you can send it to a phone number instead of needing an email address!
14 June 2026
Unprompted review
Reply from Giftcards.com
Dear Melanie,
We have read your review and truly appreciate your feedback about how easy the service is to use, as well as your positive experience sending a gift card directly to a phone number. We know how important flexibility and simplicity are when gifting, and it is great to know this feature added to your experience. Thank you for choosing Giftcards.com and for sharing your thoughts.
Warm regards,
Josh R.
Giftcards.com
Reply from Giftcards.com
Dear Jeremy,
We have read your review and truly appreciate you highlighting how convenient our service is. We know convenience plays a big role in creating a smooth and enjoyable experience, and it is great to know that this stood out to you. Thank you for choosing Giftcards.com and for taking the time to share your positive feedback.
Warm regards,
Josh R.
Giftcards.com
I needed this card asap and I’m having…
I needed this card asap and I’m having to wait for to “be delivered “ I only chose this one due to its description stating I’d get it immediately
14 June 2026
Unprompted review
Reply from Giftcards.com
Dear Anitra,
We have read your review and understand your frustration regarding the delivery time, especially since you selected the card expecting immediate access based on its description. We know how disappointing it can be when delivery does not match expectations, particularly when the card is needed urgently. To review your order and clarify the delivery status, we kindly ask that you check your email, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we have reached out to securely gather your information. Once we receive your details, we will investigate further and work toward resolving the issue as quickly as possible.
Warm regards,
Josh R.
Giftcards.com
**UPDATE FROM GIFTCARDS.COM 06/18/2026:**
Hello Anitra, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Giftcards.com
Very quick and easy
14 June 2026
Unprompted review
Reply from Giftcards.com
Dear Brian,
We are pleased to read your feedback and are glad you found the process very quick and easy. Delivering a fast and seamless experience is a priority for us, and we appreciate you taking the time to share your thoughts.
Warm regards,
Josh R.
Giftcards.com
Easycol and fun
13 June 2026
Unprompted review
Reply from Giftcards.com
Dear Jamie,
We are grateful to read your review and appreciate you describing your experience as easy and enjoyable. Creating a simple and pleasant experience for our customers is something we truly value, and we thank you for your kind words.
Warm regards,
Josh R.
Giftcards.com
Why you're canceling my order and I…
Why you're canceling my order and I need this card urgently please kindly help me solve it .
13 June 2026
Unprompted review
Reply from Giftcards.com
Dear Darren,
We have read your review and understand your urgency in needing the card, as well as your concern about the cancellation of your order. We know how important timely access to your card can be, especially when it is needed immediately, and we take this situation seriously. To better understand what caused the cancellation and assist you as quickly as possible, we kindly ask that you check your email, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we have reached out to securely gather your information. Once we receive your details, we will review your case and work toward a prompt resolution.
Warm regards,
Josh R.
Giftcards.com
**UPDATE FROM GIFTCARDS.COM 06/18/2026:**
Hello Darren, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Giftcards.com
Easy ordering and cheap shipping
1 June 2026
Unprompted review
Reply from Giftcards.com
Dear Steven,
We are happy to read your feedback and are glad you found the ordering process easy with affordable shipping. Providing both convenience and value is very important to us, and we appreciate you sharing your experience.
Warm regards,
Josh R.
Giftcards.com
Worst service ever can't get live…
Worst service ever can't get live person then I do and they cut me off and hang up me. Waiting 30 hrs for a e gift card!!! Never again
12 June 2026
Unprompted review
Reply from Giftcards.com
Dear Heather,
We have read your review and are very concerned to know about your experience with our customer service and the delay in receiving your eGift card, as well as the difficulty reaching a live representative. We understand how frustrating it must be to experience long wait times and disconnections when trying to get assistance, especially when expecting timely delivery. To help us review your order and communication experience, we kindly ask that you check your email, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we have contacted you to securely collect your information. Once we receive your details, we will investigate and work toward resolving the matter promptly.
Warm regards,
Josh R.
Giftcards.com
**UPDATE FROM GIFTCARDS.COM 06/18/2026:**
Hello Heather, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Giftcards.com
Reply from Giftcards.com
Dear George,
We are pleased to read your feedback and are glad you found the experience fast and easy to use. Providing a simple and efficient process is very important to us, and it is great to know we met your expectations. Thank you for taking the time to share your experience with us.
Warm regards,
Josh R.
Giftcards.com
Easu & No Grocery Store Trip Rquired
It was so easy and had so many different ways to pay or your order. I'm blown away and amazed this keeps me from making trips to my local grocery store.
12 June 2026
Unprompted review
Reply from Giftcards.com
Dear Michael,
We are delighted to read your feedback and are glad you found the process so easy, along with the variety of payment options available. It is great to know this convenience made a difference and helped save you a trip to the store. Thank you for sharing your experience with us.
Warm regards,
Josh R.
Giftcards.com
Super easy to use
Super easy to use. Variety of options. Highly recommend.
12 June 2026
Unprompted review
Reply from Giftcards.com
Dear Brandon,
We are grateful to read your review and are pleased that you found our platform easy to use with a great variety of options. It is wonderful to know you would highly recommend us, and we appreciate your support.
Warm regards,
Josh R.
Giftcards.com
Quick and easy !
11 June 2026
Unprompted review
Reply from Giftcards.com
Dear Joseph,
We are happy to read your feedback and appreciate you highlighting how quick and easy your experience was. Providing a seamless process is very important to us, and we are glad we met your expectations.
Warm regards,
Josh R.
Giftcards.com
My transactions was cancelled why ??
My transactions was cancelled why ??
11 June 2026
Unprompted review
Reply from Giftcards.com
Hello,
We have read your review and understand your concern about the cancellation of your transaction, as unexpected order cancellations can be confusing and frustrating. There may be security or verification reasons behind this, and we would like to review your specific case to provide a clear explanation. To assist you further, we kindly ask that you check your email, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we have reached out to securely gather your details. Once we receive your information, we will investigate and work toward resolving the issue as quickly as possible.
Warm regards,
Josh R.
Giftcards.com
**UPDATE FROM GIFTCARDS.COM 06/18/2026:**
Hello, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Giftcards.com
Easy and smooth experience from start…
Easy and smooth experience from start to finish. The ordering process was simple, checkout was quick, and I received my gift card promptly. The website was easy to navigate, and everything worked exactly as expected. I would definitely use Giftcards.com again and recommend it to others.
10 June 2026
Unprompted review
Reply from Giftcards.com
Dear Liz,
We are pleased to read your review and are glad that your entire experience—from ordering to checkout and delivery—was smooth and efficient. It is great to know the website was easy to navigate and that everything worked as expected. We truly appreciate your recommendation and look forward to serving you again.
Warm regards,
Josh R.
Giftcards.com
Easy process
Easy process - one of the only place you can get a SW gift card for less than the $50 minimum.
11 June 2026
Unprompted review
Reply from Giftcards.com
Dear Annika,
We are delighted to read your feedback and are glad you found the process easy while also being able to purchase a Southwest gift card below the usual minimum. Providing flexible and convenient options is very important to us, and we appreciate you taking the time to share your experience.
Warm regards,
Josh R.
Giftcards.com
Reply from Giftcards.com
Dear Kimberly,
We have read your review and are happy to know that you found the process simple and straightforward, along with the convenience of the text messaging option. We truly appreciate your positive feedback and support!
Warm regards,
Josh R.
Giftcards.com
Great deal on the gift card we…
Great deal on the gift card we purchased.
10 June 2026
Unprompted review
Reply from Giftcards.com
Hello,
We have read your review and are glad to know you found a great deal on your gift card purchase. Providing value alongside convenience is important to us, and we truly appreciate you sharing your experience.
Warm regards,
Josh R.
Giftcards.com
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