GetYourGuide Reviews 50,666

we purchased a coach from Krakow to Auschwitz on 24th April. The ticket clearly says the bus left at 9.40. We arrived at 9.25 as per the instruction but the bus didn't show. We then called and was told the bus left at 9.20. We therefore had to make our own way there as we had tickets for Auschwitz booked for a set time. We had to book a taxi which cost £56. Get your guide acknowledged it was theor fault, offered us £36 in discount vouchers. When I refused and said I wanted it in cash, they reduced that to £16. Be very careful what you book on this app/website. Nothing is run by them and Information is sketchy at best. On the return trip, there was no information whatsoever about where we were getting picked up and it was a public bus, so we probably paid way over the odds anyway.

Recently booked 2 excursions totalling £180 .
It was nothing like what was advertised on the app .
Each day was rushed , no guide and not enough time to see much of Kotor or Perast .
As soon as we waked down to the water falls we had to go .at Perast we had to time to absorb the beautiful scenery or go for lunch . We had a boat trip included but that never happened.
Our driver was rude and swearing most of the time .
And to make matters worse we spent more time at the border crossings

Very disappointed

This company has a great variety of experiences for sale. They communicate well and support when things don't go to plan. I would use this company again and recommend

Went on the Icelandic Golden Circle Tour. Everything went smooth, and Gunnar Ragnarsson was a superb guide. Funny, passionate and informative.

It was a great trip from Ottipeni to Constanta, all was in time, the driver was open- minded and helpfull

It was a pleasure to book activities with getyourguide. It has a good variety of activities on offer. I did not need to use another company. The 2 guides were very good and knowledgeable about the trips we took with him. The workshops I booked through this provider was great

Prices went down but I didn’t notice until after my payment and was refused a refund for the difference.

Easy to book and lots to choose from
Trusted booking place and information required is well written

We took 2 tours in Iceland booked through GetYourGuide. Both were great and exactly as described including itinerary, pick up/meeting points and duration.
We would recommend!

We booked two tickets on the GetYourGuide website for the Sansevero Chapel in Naples. Five minutes before the scheduled time, they called and canceled the reservation without any explanation. We haven’t received a refund yet, and they haven’t offered any compensation either. GetYourGuide ruined one day of our stay in Naples. It was a huge waste of time and very stressful.

Such a pleasant and easy experience from booking to tour. Guide and experience was amazing!

Used this site to book a Hell's Revenge Hummer tour. The site was easy to use with lots of information. The booking process was wa easy. Tickets were delivered as promised.

It was a great tour. Rafaela is an experienced guide abs with a very good humor. Easy to buy, to go to meeting point and a amazing tour.

It was a very easy experience organizing something through your company I must say that communicating with your company is a little bit difficult

We booked in advance a private guided walking tour with pick up, we were at the hotel pick up point ten minutes early and waited forty minutes, no one turned up, Get Your Guide could not contact the activity provider, although we were given a refund, who wants to travel half way round the globe to miss out on a planned experience, not impressed.

We were on a cruise in Europe. We had booked a Get Your Guide transfer from Katakolon to Olympia. The morning of our stop the captain made the decision that we could not dock due to bad weather . Most legitimate tours will refund your money if your ship doesn't dock. Not this one. I would just like that information on the GYG review however they did not publish my review. This was my first and last time using this company. All I saw was 5 ratings before booking with them. I should have known something was up. At least I didn't book an expensive tour with them.

GetYourGuide provides consistent and diligent customer service. It provides a good variety of tours. It also provides good follow-up about communication with tour operators and any issues.

The site provided great options. It was easy to use and managed our multiple booking seamlessly. The app is very easy to use.

Have used Get your guide on a few occasions & found it very helpful & easy to use. Great suggestions for sightseeing and reasonably priced.

It was a great experience overall! The kayaking and snorkeling tour was really fun and well organized. Our guide Diego was excellent – very friendly, helpful, and he explained everything clearly. He made us feel comfortable the whole time. The only small downside was that the description mentioned water shoes as necessary, so we bought them in advance, but in the end they were provided on site. Aside from that, everything was perfect and we would definitely recommend it.