GetYourGuide Reviews 50,662

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers are really happy with this company. Many customers praise the staff for their helpfulness, knowledge, and engaging approach, making interactions pleasant and informative. The booking process is frequently highlighted as easy and reliable, with many people appreciating the smooth experience and prompt communication. People often find the tours well-organized and enjoyable, with many noting the excellent guides and the opportunity to see interesting sights. However, some customers also noted issues with the booking process, including last-minute cancellations, incorrect meeting points, or tours not running as advertised. A few other people also felt that some tours were rushed, lacked sufficient information from the guide, or had misleading descriptions regarding the experience or transportation.

What people talk about most

Booking process

Clients share ambiguous opinions on the booking process. Many customers find the booking system easy to use,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the guides and crew for being... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the helpfulness and... See more

Location

Reviewers highlight ambiguous aspects of location. While some customers praise the opportunity to see... See more

Holidays

Consumers find holidays to be ambiguous. Many reviewers praise the ease of searching and booking trips, with... See more

Based on these reviews

Rated 4 out of 5 stars

This was a marvellous tour - good value & an excellent guide (we two had one guide exclusively). The boat (Nile Story) was very good for food and accommodation but it had no WiFi unlike Royal Ruby whi... See more

Rated 4 out of 5 stars

It’s my first time using GYG in our Turkey trip. We made 4 bookings with various activities. 3 went smoothly with correct pick up points/ guides arrived on time. The hot air balloon tour was cancelled... See more

Rated 3 out of 5 stars

April 20_24 I have selected las setas and cathedral tour in Sevilla, sacromonte hybrid tour and flamenco. I have been using get your guide since the last 6 years and everytime is super and marvellous... See more

Company replied

Rated 5 out of 5 stars

We have used trip advisor in Spain and now Mexico. All the trips taken have been well organised, well communicated and good value for money. Read the reviews of the specific type you are looking at... See more


Company details

  1. Travel Agency

Written by the company

Unlock the world’s most unforgettable travel experiences with GetYourGuide - The travel platform to book tours, attractions, excursions & activities for your next vacation.


Contact info

3.8

Great

TrustScore 4 out of 5

51K reviews

5-star
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Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Positive experience

Positive experience, we visited two castles in Transylvane. Impeccable service, perfect transportation, comfortable and attentive to the needs of passengers. The Florence guide is really impeccable, professional in describing the history of the castles, kind, cheerful and attentive to the participants. Very pleasant Julia, an English-speaking guide who did not spare herself in her friendliness. Highly recommended experience!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

My first solo trip to beijing and the…

My first solo trip to beijing and the main purpose being there was for Mutianyu greatwall. Booking and detail listed was amazing clear with it detail of meeting point and available options. Tour with excellence experience guided Cavin who able to communicate with proficiency in english and advice given.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent guide

Excellent guide. Was a barrister himself so had lots of knowledge. Saw parts of London you’d never find yourself. We both really enjoyed the tour. It was good value for money too.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Majorca tour by boat train & tram

Everything was great from start to finish ..the booking was easy & the help & advice from get your guide staff was really good when I phoned.
The tour was was well planned the guide was great very informative with a great sense of humour &we had great fun would highly recommend

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Cruise ship was late to dock

Cruise ship was late to dock, so missed my time for trip. Not a problem , they let me go on a later trip. Guide informative, very nice, clear info of drop off and pick up. Great views, well worth the money

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Awesome Deals and easy to use

What a Find Get Your Guide is. Amazing deals and the added bonus is the ShopBack bonus. So easy to book and the comfort in knowing if you can’t make it you can cancel with a full refund. So don’t waste anymore time!!! Get booking and save yourself some serious money.

23 April 2026
Unprompted review
Rated 1 out of 5 stars

GET YOUR GUIDE ...NEVER MORE

I hired a transfer service to pick me up at Punta Cana airport. I had problems with my flight and needed to stay overnight in Bogotá. I informed the company owner, and she still charged me US$35. I found this very unfair, especially since I had notified them well in advance. GET YOUR GUIDE. NEVER MORE

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Unsafe drivers

We have used Get Your Guide 4 times now for private one way transfers in India and 3 out of the 4 have been terrible. They send the job to local suppliers and the result is extremely varied. Our journey the 1st time the driver was falling asleep at the wheel! On the way back the driver was rude, driving like a lunatic and wasted 2
hours stopping for CNG and food and basically a complete disregard for the passengers. Once you are in the car nothing can be done. It’s been 2 very stressful journeys and I think at this point I will never use them again. We also had another bad experience but the last 2 have been the worst!

25 April 2026
Unprompted review

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