Gasco Reviews 

Last Thursday morning my boiler broke down. I called Gasco who I have a service contract with. They said they could send someone between 1pm and 5pm same day. He showed up just before 5 by which time the house was freezing. He quickly identified the problem being a broken big metal fan. Said he would need to order a replacement. The new one arrived Friday morning, the engineer came Friday afternoon and installed the replacement, about 1 hour. Now that is what you call service, British Style.

Annual Boiler Service today by Mike , punctual, polite and respectful as ever, good to have Engineers you have dealt with before and trust.Happily no problems and we will be able to keep warm this winter if we can afford the Gas !!!!!

Just had my 8 year old fire serviced by Michael.
A very pleasant, tidy & professional experience.
Fire working better than ever, will be getting it done again next year.

After a few other companies failed to impress I was fortunate to call Gasco Bridgnorth. Ian arrived promptly for the appointment and proceeded to assess the job of relocating a new boiler efficiently and confidently. The engineers arrived to carry out the work on time and completed the job in the two and a half days allocated with no fuss. The level of expertise and professionalism was outstanding and I would heartily recommend Gasco for a first class service.

I could not disagree with the last review more!! Gasco have been servicing both my boiler and my parents boiler for over 15 years. They have always been very polite and professional. Even though my boiler is pretty ancient, they have always done their best to fix it which they managed to do again last week when it went on the blink! A big thank you to everyone at Gasco!

Incredibly disappointed I have used Gasco for the last 4 years and received prompt efficient service for all gas saftey work and minor work...that was up until the summer when I needed a diverter valve replacement which I instructed the engineer who attended.instead of listening to me he flooded my kitchen twice ,left me without hot water ( which I had before he attended ) and didn't have a clue. He returned several times throughout the day but still didn't have a clue and he informed me that my boiler was too old (7years) and his "gaffer advised the company should not work on it as it was old. Which suprised me as they has been servicing it for that last four years without mentioning this . He returned a few days later with a colleague who did know what he was doing and managed to get the water and heating working and told me that guess what? I needed a diverter valve . I was advised not to spend any more money on the boiler as I needed a new one and should I want one they could provide me with a quote. A few weeks later the diverter valve went again I phoned Gasco and was advised that I needed a new boiler and until then they couldn't work on my Combi again but would of course be able to if I had a new one fitted . Not having sufficient funds to have a new boiler I phoned around and got the job done that week from a fantastic engineer who clearly advised that the boiler was fine and easily fixed . I am so disappointed with Gasco not only did they send an engineer who had no clue what he was doing but then gave the impression that my boiler was beyond repairand and refused all furtherwork unless a new one was fitted . Needless to say I will never use or recommend then ever again and question their ethics .

Update

*****
Dear Gasco,the letter you sent me regarding not being able to do any further work on my boiler was early October this year I can of course provide you with a copy which states this ?

With regard to an email to my personal account I have not received anything from yourselves regarding this matter .

Update 3/12/2018
Dear Gasco -thanks for the reply and yes I've checked my spam and junk mail and no email from yourselves . Assume you may not have the right email ? I look forwards to receiving your letter . Best wishes Tilly

Efficient and polite service by office and engineer

Excellent customer service. Job was completed on time with no fuss.

As usual great professional service. Friendly and helpful advice. I would always recommend them.

LPG boiler service, on time, good comms no complaints.

Our continued experience with Gasco never fails to impress. This local family business provides quality work and pleasant engineers. Well done.

I have been delighted with the service I have received and would recommend them to anyone.

The chap who came to service my boiler was very friendly and he even hoovered up before he left👍

An absolutely first class service from start to finish. Gasco took great care in the preliminary stages to work out where best to put the boiler, the office staff were very courteous and efficient too. The engineers who installed the boiler were very helpful, considerate and tidied up after every day's work with great care. They did a very good job. The installation was followed up by a further review and check up. It is a rare pleasure to find such a high level of service. Truly excellent.

Always most efficient and totally reliable.

A very tidy installation by friendly fitters

Great service, had all the work done in less than a day, and did a great job of the brickwork outside aswell, thank you Gasco!!

Excellent service and price for many years.

Really helpful engineer that came out to look at our leaky radiators and service our boiler. Would definitely recommend

Fantastic service, quick, efficient , knowledgeable and friendly. I would recommend them with no hesitation.