Furniture Village Reviews 

Tom and Colin were very friendly and super efficient when delivering my bed. I have bought many items from Furniture Village over the years. Service is always top notch

Friendly staff and really helpful.

Having chosen our furniture the company kept us completely up to date on the progress of delivery.
Andy and Lukas the delivery drivers were friendly, efficient and tidy.

Tom and Colin delivered my sofa and had it mounted and ready in minutes. They kindly explained everything and answered my questions. 10/10

Kieran from customer service, arranged sofa inspection for me, promptly and professionally.lets hope the repair goes as well as the phone call did!

Kami was absolutely brilliant, He was very good at explaining and understanding my needs and on the product he was advising on well done 10 out of 10

The 2 guys Jon and Brian were very nice they were professional and polite

Mark + Sean delivered my new mattress in a professional fashion. They were great and put it in the required room, negotiated a tight hallway.

We visited FV at Gallows Corner and were made welcome. However, we had plenty of time to make our selections without over-zealous staff getting in our way. We approached a staff member when we were ready and Kam was helpful in every way. Kam made everything clear and never hurried us at all so was very impressed overall.

Khadija was really nice and helpful and solved my query really quick

Henry and Andy were excellent; very helpful and efficient; a credit to the company. They made the delivery process seamless.
We were very pleased and grateful to them.

We were told that u take the old setter and that not the case trying to arrange and date for delivery is hard work as no one phones back so not happy really

absolutley awful service and products nothing else i can say except that i would never recommend you to anyone

I wasn’t set upon as soon as I walked in the door , had the time to browse around and look for the item I came into see.
Judy was very helpful and pleasing to talk to she went over everything I needed to know about the item and policies.
I therefore made a great purchase .

Carlton and Brad were very efficient in what they do, respectful of property, polite and happy to take time out to show how the sofas can be disassembled if neccessary.

I am trying to remain objective regarding my experience with Furniture Village; however, based on my experience, I would be reluctant to recommend the company.

I purchased a table and chairs with an estimated delivery time of 11 weeks. The order was not delivered until 25 weeks later, communication was dire and when it finally arrived, an incorrect chair had been supplied and essential screws were missing. Faced another four-week wait for the missing parts. Assembly was paid for but never took advantage of due to deliveries all over the place.

The lack of communication throughout the process has been extremely disappointing. At no stage have I received an apology for the delays and errors, and my interactions with the Complaints Team have not provided a satisfactory resolution.

As a result of the poor customer service and lack of regard shown to me as a customer, I would not consider purchasing from Furniture Village again. While I have always found the quality of the products to be good, I have significant concerns regarding the overall customer experience.