Furniture Village Reviews 

236,721
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 67,522 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the knowledgeable and friendly staff for offering exceptional guidance, ensuring a completely pressure-free environment when selecting items. Consumers also highlight the highly professional and efficient delivery service, noting that furniture is carefully assembled and all packaging materials are promptly cleared away. Some reviewers were not happy with occasional communication oversights regarding delivery scheduling and expected arrival time windows. Despite these minor communication snags, people consistently appreciated how promptly the dedicated team resolved any unexpected issues that arose. Buyers often emphasize that store visits are enjoyable, smooth, and supported by staff members who show genuine patience and dedication.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and knowledgeable service in store.... See more

Service

Consumers find service to be positive, highlighting an overall smooth, professional, and enjoyable process... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that drivers are professional, helpful, and... See more

Product

Customers consistently note positive experiences with product, highlighting the great range of furniture and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall experience as stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Funniture Village in Hove on Bank Holiday Monday to purchase a new table and chairs. Would like to say a Big thank you to Sam Crocket for making the whole experience so easy. He was so help... See more

Rated 5 out of 5 stars

The customer service here is top class. Would highly recommend shopping here. Very friendly and helpful staff. Special shoutout to Crina who sold us our sofa set. She made us feel comfortable and real... See more

Rated 5 out of 5 stars

David &Jake delivered our furniture today and provided excellent friendly and polite service. Brought it all in the room, assembled it and took away boxes and other wrapping materials. Provided advice... See more

Rated 5 out of 5 stars

I wanted to leave a 5-star review for Dinesh at Furniture Village, Old Trafford. My family and I were looking for 1 sofa set and a dining table. Dinesh took the time to understand what we needed, s... See more


Company details


Contact info


4.8

Excellent

TrustScore 5 out of 5

237K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(236,721)

65,303 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They don’t delivered on given times

They don’t delivered on given times. And rush you to buy more and more during purchase

1 September 2026
Unprompted review
Furniture Village logo

Reply from Furniture Village

Good Afternoon, I am so sorry to learn of the experience you have had. I would like the opportunity to investigate this further for you. To enable me to do so please can you send a copy of your review along with you name, address and 9-digit order number to myexperience@furniturevillage.co.uk. Kind Regards

Rated 5 out of 5 stars

Absolutely fantastic service from start to finish..

Absolutely fantastic service from start to finish. Knowledgeable helpful staff who went above and beyond helping us measure and choose our furniture. This included assessment for delivery of sofa to 3rd floor flat ( no lift). We had 3 visits to the store to choose a sofa
Served by Matthew and Stuart each time who went above and beyond. Some of the best customer service Ive had in a long time. Really good quality furniture at a good price

16 September 2026
Rated 5 out of 5 stars

Professional service

Kept updated with times, when they were running later than expected. Quick instalation, friendly and professional service. All packaging taken and dinning set ready for use.
Thank you Liam and Tom

16 September 2026
Unprompted review
Rated 5 out of 5 stars

I received lots of help and advice from…

I received lots of help and advice from the assistant Alif when choosing my sofa. He was very patient when I couldn’t decide what fabric to choose.
The paperwork was explained to me and Alif also advised me about the fabric care package.
I was very happy with the service I received today and my purchase

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous Sofas.

The shop was nicely laid out with plenty of items to try out. The staff were friendly and knowledgeable. Our order details were taken promptly and thoroughly. All in all a great experience.

30 August 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Nadia at Furniture Village was absolutely brilliant. She was so friendly, helpful and efficient and made the whole experience easy from start to finish. Nothing was too much trouble and she answered all our questions with a smile. Amazing customer service thank you, Nadia x

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Alfred and Seth is very professional

Alfred and Seth is very professional . They were the third people who tried to assemble the wardrobe . And they did it very quick and with quality . I’m very grateful for them to do the job in a professional way . Thanks

16 September 2026
Unprompted review
Rated 5 out of 5 stars

After a very long wait our new corner…

After a very long wait our new corner unit arrived this morning. The two delivery drivers - Richard and James were brilliant. They brought in the parts and assembled with great care. They were very polite and courteous and arrived well before allocated time slot. Everything left tidy and rubbish taken away. Could not fault them 10/10*

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Great sales experience, great products and service

Judith did a great job helping us pick our table and chairs. Not rushed in any way. First class service. Table and chairs turned up as scheduled. Quality way ahead of other furniture stores. Bit of a premium to pay but worth every penny. Delivery guys were super helpful and respectful. We will be back!

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent delivery service

Mick and Paul delivered and set up my new sofa and chair today. They were friendly and professional. They rang ahead to let me know when they would arrive do no hanging about waiting. Thank you guys - an excellent job.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service from Nabeel and Ahsan

I would like to say a big thank you and express my appreciation to Nabeel and Ahsan for their excellent work today. They were both very polite, respectful, responsible, and hardworking. They worked very well together and showed great respect for each other throughout the delivery.

They handled everything carefully and professionally, and they left everything clean, tidy, and well organised. I was very pleased with their service and their positive attitude. They are both excellent workers, and I truly appreciate their hard work and kindness. Thank you, Nabeel and Ahsan, for doing such a great job!
Kindly Regards
Juliet

16 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look