Furniture Village Reviews 

236,721
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 67,522 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the knowledgeable and friendly staff for offering exceptional guidance, ensuring a completely pressure-free environment when selecting items. Consumers also highlight the highly professional and efficient delivery service, noting that furniture is carefully assembled and all packaging materials are promptly cleared away. Some reviewers were not happy with occasional communication oversights regarding delivery scheduling and expected arrival time windows. Despite these minor communication snags, people consistently appreciated how promptly the dedicated team resolved any unexpected issues that arose. Buyers often emphasize that store visits are enjoyable, smooth, and supported by staff members who show genuine patience and dedication.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and knowledgeable service in store.... See more

Service

Consumers find service to be positive, highlighting an overall smooth, professional, and enjoyable process... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that drivers are professional, helpful, and... See more

Product

Customers consistently note positive experiences with product, highlighting the great range of furniture and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall experience as stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Funniture Village in Hove on Bank Holiday Monday to purchase a new table and chairs. Would like to say a Big thank you to Sam Crocket for making the whole experience so easy. He was so help... See more

Rated 5 out of 5 stars

The customer service here is top class. Would highly recommend shopping here. Very friendly and helpful staff. Special shoutout to Crina who sold us our sofa set. She made us feel comfortable and real... See more

Rated 5 out of 5 stars

David &Jake delivered our furniture today and provided excellent friendly and polite service. Brought it all in the room, assembled it and took away boxes and other wrapping materials. Provided advice... See more

Rated 5 out of 5 stars

I wanted to leave a 5-star review for Dinesh at Furniture Village, Old Trafford. My family and I were looking for 1 sofa set and a dining table. Dinesh took the time to understand what we needed, s... See more


Company details


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4.8

Excellent

TrustScore 5 out of 5

237K reviews

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4.8

All reviews

(236,721)

65,303 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you to the delivery team Andy and Lukas…

I would like to commend Andy and Lukas the Delivery team that delivered my sofa .You were fantastic, so helpful and super efficient. You handled the delivery so well 👌. You made the whole process of the set up painless. Thank you ,this is how furniture delivery should be done you are an asset to the Furniture Village team .

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Michael was lovely

Michael was lovely, he was so helping with what we were looking for and with helping us fine what we needed, highly recommend speaking to Michael if you pop into Stevenage furniture village.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

I was fortunate enough to be greeted by…

I was fortunate enough to be greeted by Arafat as I walked into the store to have a look at a sofa I’d seen online and I’m very grateful it was Arafat I encountered!

Arafat is a credit to Furniture Village - incredible customer service and knowledge.

I was supposed to just have a quick look but I ended up purchasing there and then after a chat.

Aftercare from Arafat has also been great. Thank you!

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Carlton and Brad dream team

5 star for the delivery and assembly team - Carlton and Brad! They were professional and thorough, getting my table and chairs set up in no time. Top service from both!

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Start to Finish

Service provided by the guys at Furniture Village in Aintree Retail Park was friendly and accommodating throughout my visit. Delivery was superb very neat and tidy and on time! These guys brought a roll out runner for the job! All furniture put together in no time and all packaging taken away . Couldn't ask for more! Happy Customer!
Many Thanks

16 September 2026
Rated 5 out of 5 stars

Dan was great

Dan was great, made the in-store order simple, quick and easy, no problems at all, let's just hope delivery goes as easily as ordering,

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Furniture delivery

Purchased furniture from the Leeds store. Hassan, answered all our questions confidently and in detail. We were contacted by Robby 3 days before delivery to confirm the date Charlie and Andrew delivered settee and chair. They had to carry them as we live down a access roas. They used a mat and fabric shoe covers to protect the floor.
They explained clearly how to use recliner buttons. Took all packaging away. Fantastic

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service all round!

We received notification in advance of our delivery slot and Mark and Sean arrived on time and delivered our new sofa efficiently and were very clean and tidy taking away with them any packaging.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Home Delivery

Home delivery of new matress was excellent ,great caution in house not to damage anything and very friendly delivery men .

16 September 2026
Unprompted review

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