Furniture Village - Preston Reviews 

We were left to browse, Andy Mottley asked if he could be of any help, we advised what we were looking for and he pointed us in the right direction. His manner and customer service was professional and friendly at all times

We were served recently by a young lady, Shiva Hosseinnia, who was extremely helpful, friendly and most definitely patient. We were in the store for quite some time and even over ran closing time as we had then decided to make a purchase.
Shiva was very thorough, going through different aspects of the sofa we chose and we never felt rushed at any time and her homemade cookies were fantastic!!!
Looking forward to receiving our sofa any time soon and would definitely recommend your store, particularly Shiva, to family and friends. Thank you.

We just picked up a dinning from Furniture Village and it was a very pleasant and lovely experience. Abdul guided us through the process, was very friendly and we will definitely be back again in the future! Definitely a five star experience for us!

Simple to deal with. Thanks to Abdul at the Preston store.

Very informative, friendly and in good hands. Pleasure.

Excellent customer service by Abdul, can highly recommend, went up and beyond to suit my requirements.

Very knowledgeable and friendly staff

From entering the store we felt welcome. Shiva greeted us and asked if she could help. We explained what we were looking for. Shiva should us some excellent options and explained colour and fabric options thoroughly. It didn’t take us long to choose which we were having. We both felt there was no need to look else where, as it was a great price and suited our needs. The whole buying process was well explained and Shiva made it an easy transaction. We will definitely come here again and hopefully deal with shiva.

From the moment we walked in the door, one of the male employees employees never left us alone. He frog marched us to the other side of the store, past all the dining sets i wanted to look at, to look at something he thought wen wanted to show us.
I wanted a nice browse round the store in my own time but instead He was pecking at us the whole visit. He never left us alone. I started to feel like I was being bullied and after a while walked away from the rest of our group. A member of my family came to find me saying the employee had gone and we managed to have a short look around before the same employee appeared behind us stating he had come up the back stairs!
Not a good experience in this store and I doubt ill be recommending this store to anyone.

We had previously been into the shop in Preston and spoken with Carolyn regarding a suite we liked and she was very polite and helpful and not at all pushy. As we could not decide she did not push us in anyway to buy it and we carried on looking then left.
We called in again yesterday and looked at the same suite and Carolyn came over to us and remembered us from the last time we were in. She was very helpful and went through everything again. We were undecided on the colour so she advised us to take the sample away from the window as the sun was shining on it to show a more realistic colour which we did and the colour did look different when away from the sunlight. This made the choice much easier. She explained everything to us in great detail about the 5 year protection package and what do if we do get a stain on and gave us peace of mind that this suite should last and still look good for many years.
I would highly recommend to my friends to go in and ask for Carolyn who will be more than pleased to help them.

Excellent customer service. Really helpful without being too pushy. Found exactly what I wanted

Abdul helped us through the process of buying our new sofa, he was professional and helpful when it came to going through the different options available. Would highly recommend Abdul to anyone else looking to purchase furniture from this store ( Preston ).

We went to Furniture Village after weeks of looking for a dining set. It was a refreshing change not to have sales follow us and annoyingly try to push us to something we clearly didnt want. We spoke with Kevin, very helpfull, polite, knows his stuff, and gave us several options without being at all pushy. and will definatly be going there again in the future.

Shiva was so friendly and efficient. We had a very enjoyable experience in purchasing our new dining table. Nothing was too much trouble. We would highly recommend Shiva.
5 stars 🤩🤩🤩🤩🤩

Yet again fabulous service from Jay. We bought a sofa from him last year and came back today for a dinning set. Nothing was too much trouble.

Just purchased 2+1. Good and straightforward experience. Abdul was looking after us throughout the choice and purchase.

We’ve been looking for our perfect new sofa for a while for our new house and had narrowed it down to two, one at Furniture Village Preston and one at another shop on the docks.

For us, it came down to the people, especially Kevin Byrne.

When we first visited, we had our child with additional needs with us and Kevin was brilliant with him. He was so patient and friendly and it never felt like they were just trying to make a sale. They took the time to get to know us and understand what we actually needed.

We went back today with the intention of deciding between the two, but we didn’t even end up going back to the other shop! Kevin made the whole experience really enjoyable and exciting. With the help of his manager Karl Swift, we got a great deal too.

As salespeople ourselves, we always say we buy from people, and that’s exactly why we chose Kevin and Furniture Village.

Thanks so much Kevin for all your time, advice and patience, and thanks to Karl too. We’re so excited for our new furniture and getting everything ready for our new house. We’ll definitely be back… especially for more cookies! 😂🍪

Lovely experience from start to finish. Thank you!

Very helpful and knowledgeable salesman , good customer service and excellent coffee and cookies !

Very professional, friendly and helpful staff ( especially Jay) was very patient with my elderly parents, made spending money easy, would recommend Furniture Village Capitol Centre to friends and family

Kevin helped us navigate suitable beds and mattresses which helped us in a new house journey. Very helpful and talked us through everything in good detail