Furniture Maxi Reviews 

8,216
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 788 reviews, reviewers had a great experience with this company. Customers frequently mention that the delivery service is prompt, completely reliable, and handled by helpful drivers who provide accurate timing updates. Consumers are also thoroughly impressed by the stylish appearance, great value, and exceptional comfort of the furniture. Many people find the online ordering process straightforward and note that the assembly is simple and quick. Some reviewers were not happy with customer service responses, especially when dealing with warranty claims or unhelpful support agents. A few other people also felt that items occasionally arrived damaged in transit or missing necessary installation parts.

What people talk about most

Product

People report ambiguous experiences with product, reflecting a split in consumer feedback. While many... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Quality

Users describe ambiguous experiences regarding product quality, reflecting a high level of disagreement. Many... See more

Order

Customers had ambiguous experiences with order processes, reflecting a wide division in satisfaction levels.... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, showing stark divisions in their overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Accurate delivery updates on the day, very helpful delivering the item to where we needed it. Very pleased with the quality of the furniture. Had an issue with a faulty part but a replacement was se... See more

Rated 5 out of 5 stars

First time we’ve used this Company. The garden furniture arrived within the time frame given by the carriers. It was extremely well packed. Assembled perfectly as per instructions. The quality and thi... See more

Rated 5 out of 5 stars

Really pleased with garden furniture, from ordering to delivery the service was excellent. Very quick delivery and kept updated with a call from driver with a time arriving. The furniture was packaged... See more

Rated 5 out of 5 stars

Beautiful furniture, I love it! Looked easy enough to assemble but my OH would probably disagree lol. Parts would be better labelled. Definitely will be making the most of it outside now especially wi... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Center
  4. Garden Furniture Shop
  5. Kitchen Supply Store
  6. Living Room Furniture Store

Written by the company

Furniture Maxi offers a great range of high quality indoor, bedroom, dining and rattan garden furniture at excellent value across the UK.

Why Choose Furniture Maxi

Written by the company

Free Delivery
Free Delivery UK Nationwide (exclusions may apply)
Affordable Furniture
We take pride that we carry pieces of lasting style that are made using the quality materials and are fashionable, practical, and most importantly - affordable.
Quality
We offer quality because we believe that if something is worth doing, it's worth doing well.
Variety
We offer choice, but we believe in something for everyone, not one size fits all.

Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(8,216)

734 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process, delivery was quick and had communication all the way. Instructions great all went together smoothly.
Only issue was the connector on the fire pit contacted customer services and they were helpful and understanding and sent a new connector all working. And it looks great and very comfortable worth every penny, thank you

25 June 2026
Rated 3 out of 5 stars

A bit of a frustrating review

The corner chairs themselves are great—comfortable, deep, and simple to assemble. But we’re still waiting for the proper seat base for one of them. The one supplied was for a single chair, not a corner piece, and instead of accepting this, I had to rebuild the chair just to show that it doesn’t fit correctly.
The fire pit table is lovely and easy to assemble, and the fire looks fantastic in the evening.
I’d rate this 4/5, but until the correct chair base arrives, the experience remains quite frustrating.

25 June 2026
Rated 5 out of 5 stars

Quick delivery

Quick delivery, we had a small issue with our purchase this was dealt with really quick by furniture max customer service with no issues at all. We had a replacement part within days. Really happy with the purchase and the aftersales.

16 June 2026
Rated 5 out of 5 stars

For the welfare of my dog

I bought the metal low base for king-size mattress so my dog doesn't have to jump from normal heights from my bed to the floor helping her legs. I'm 66 and I find it okay for me to get in and out of bed at a lower height my dog loves it.

24 June 2026
Rated 2 out of 5 stars

Delivery issues

Delivery issues. 0ne box missing for 6 days

23 June 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 1 out of 5 stars

I’m actually very disappointed in the…

I’m actually very disappointed in the quality of my garden furniture. The pictures and video of my corner sofa and table looked high quality rattan furniture but the actual furniture that arrived does not look like rattan but a cheap plastic looking substitute!

15 June 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance


Furniture Maxi

Rated 3 out of 5 stars

Low quality for the price

So the first glass table arrived broken which was disappointing as I was hosting a family event and so didn’t have a table however furniture maxi replaced it very quickly so can’t fault their customer service.
Sofa and table set wasn’t as high quality as I expected for the price, the cushions are very thin and the glass just sits on top of the table so no sides to hold it on and the little suckers don’t do a lot! Like I say just not as much quality as I expected for the price paid but otherwise nice enough

15 June 2026
Rated 4 out of 5 stars

Love Love Love tl

Had to chase delivery updates but well worth the wait as the set is fantastic, seats are huge and so comfy. Firepit looks fab. Has transformed the garden

11 June 2026

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