Furniture Maxi Reviews 

8,222
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 778 reviews, reviewers had a great experience with this company. Customers frequently mention that the furniture looks wonderful, arrives promptly as scheduled, and provides exceptional comfort for both outdoor gardens and cozy indoor living spaces. Reviewers also strongly appreciate the straightforward assembly process and note that customer support representatives are genuinely helpful when unexpected issues arise. Some reviewers were not happy with delivery delays and communication gaps, pointing out that tracking updates were frequently lacking during transit periods. A few consumers additionally described receiving damaged items or missing hardware components, which required extra time, patience, and effort to arrange proper replacements.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction regarding the stylish... See more

Delivery service

Users describe ambiguous interactions with delivery_service, as experiences varied widely among consumers.... See more

Quality

Reviewers mention ambiguous feedback about quality, as experiences vary significantly among buyers. While... See more

Order

Clients share ambiguous opinions on order, reflecting a wide range of varied experiences. While many... See more

Customer service

Customers had ambiguous experiences with customer_service. While many reviewers praised the team for being... See more

Reviews shaping this summary

Rated 3 out of 5 stars

So the first glass table arrived broken which was disappointing as I was hosting a family event and so didn’t have a table however furniture maxi replaced it very quickly so can’t fault their custome... See more

Rated 3 out of 5 stars

The corner chairs themselves are great—comfortable, deep, and simple to assemble. But we’re still waiting for the proper seat base for one of them. The one supplied was for a single chair, not a cor... See more

Rated 3 out of 5 stars

I purchased some garden furniture and when it arrived I decided to return it for a refund. I tried calling the number on the website/email but there is only a recorded message asking you to send... See more

Rated 5 out of 5 stars

The furniture is not the easiest to put together, some holes don’t line up & used better screws, after we couldn’t get out. This is sorted quickly by the excellent customer service team.


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Center
  4. Garden Furniture Shop
  5. Kitchen Supply Store
  6. Living Room Furniture Store

Written by the company

Furniture Maxi offers a great range of high quality indoor, bedroom, dining and rattan garden furniture at excellent value across the UK.

Why Choose Furniture Maxi

Written by the company

Free Delivery
Free Delivery UK Nationwide (exclusions may apply)
Affordable Furniture
We take pride that we carry pieces of lasting style that are made using the quality materials and are fashionable, practical, and most importantly - affordable.
Quality
We offer quality because we believe that if something is worth doing, it's worth doing well.
Variety
We offer choice, but we believe in something for everyone, not one size fits all.

Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(8,222)

740 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I’m actually very disappointed in the…

I’m actually very disappointed in the quality of my garden furniture. The pictures and video of my corner sofa and table looked high quality rattan furniture but the actual furniture that arrived does not look like rattan but a cheap plastic looking substitute!

15 June 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance


Furniture Maxi

Rated 3 out of 5 stars

Low quality for the price

So the first glass table arrived broken which was disappointing as I was hosting a family event and so didn’t have a table however furniture maxi replaced it very quickly so can’t fault their customer service.
Sofa and table set wasn’t as high quality as I expected for the price, the cushions are very thin and the glass just sits on top of the table so no sides to hold it on and the little suckers don’t do a lot! Like I say just not as much quality as I expected for the price paid but otherwise nice enough

15 June 2026
Rated 4 out of 5 stars

Love Love Love tl

Had to chase delivery updates but well worth the wait as the set is fantastic, seats are huge and so comfy. Firepit looks fab. Has transformed the garden

11 June 2026
Rated 1 out of 5 stars

Out door furniture

Absolute rubbish I’ve been trying to get hold of them for two weeks. Emails no reply phone calls no reply .

22 June 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 5 out of 5 stars

Outstanding customer service and…

Outstanding customer service and delivery. We are so very grateful for how smooth it all went. It only took my partner 2 hours to build up aswell. We have spent every evening outside in our little garden ever since :) so thank you - I will definitely recommend you to family and friends. X

22 June 2026
Rated 1 out of 5 stars

It came with absolutely no instructions

It came with absolutely no instructions

2 July 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 5 out of 5 stars

Excellent customer service

The delivery was prompt. However when it arrived the corner of one of the boxes had clearly been badly damaged in transit, with tattered box and visibly damaged leg of a chair. Customer service was immediate, efficient and incredibly helpful. I had a wedding I needed the furniture for and they arranged for a new box to be delivered within four days, and the old one was collected a few days after that. We love the furniture and it looks great. Only downside is it doesn’t connect to each other, but we’re adding Velcro tags to overcome that and keep the flexibility.

29 May 2026
Rated 5 out of 5 stars

Good value for money

Good value for money. Hardware handles were a bit flimsy for my taste and just replaced with brass knobs and silky tassels that elevate the whole wardrobe. Very happy with the product, easy assembly and support with rescheduling delivery. I strongly recommend.

17 June 2026
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. The full payment was deducted from my account, but the sofa was never delivered. Despite contacting the company several times, I have received no response or update regarding my order. The lack of communication and customer service is completely unacceptable. Customers should not have to chase a company after paying for an order. I would not recommend this company based on my experience.

1 July 2026
Unprompted review
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

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