Furniture Maxi Reviews 

8,216
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 788 reviews, reviewers had a great experience with this company. Customers frequently mention that the delivery service is prompt, completely reliable, and handled by helpful drivers who provide accurate timing updates. Consumers are also thoroughly impressed by the stylish appearance, great value, and exceptional comfort of the furniture. Many people find the online ordering process straightforward and note that the assembly is simple and quick. Some reviewers were not happy with customer service responses, especially when dealing with warranty claims or unhelpful support agents. A few other people also felt that items occasionally arrived damaged in transit or missing necessary installation parts.

What people talk about most

Product

People report ambiguous experiences with product, reflecting a split in consumer feedback. While many... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Quality

Users describe ambiguous experiences regarding product quality, reflecting a high level of disagreement. Many... See more

Order

Customers had ambiguous experiences with order processes, reflecting a wide division in satisfaction levels.... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, showing stark divisions in their overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Accurate delivery updates on the day, very helpful delivering the item to where we needed it. Very pleased with the quality of the furniture. Had an issue with a faulty part but a replacement was se... See more

Rated 5 out of 5 stars

First time we’ve used this Company. The garden furniture arrived within the time frame given by the carriers. It was extremely well packed. Assembled perfectly as per instructions. The quality and thi... See more

Rated 5 out of 5 stars

Really pleased with garden furniture, from ordering to delivery the service was excellent. Very quick delivery and kept updated with a call from driver with a time arriving. The furniture was packaged... See more

Rated 5 out of 5 stars

Beautiful furniture, I love it! Looked easy enough to assemble but my OH would probably disagree lol. Parts would be better labelled. Definitely will be making the most of it outside now especially wi... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Center
  4. Garden Furniture Shop
  5. Kitchen Supply Store
  6. Living Room Furniture Store

Written by the company

Furniture Maxi offers a great range of high quality indoor, bedroom, dining and rattan garden furniture at excellent value across the UK.

Why Choose Furniture Maxi

Written by the company

Free Delivery
Free Delivery UK Nationwide (exclusions may apply)
Affordable Furniture
We take pride that we carry pieces of lasting style that are made using the quality materials and are fashionable, practical, and most importantly - affordable.
Quality
We offer quality because we believe that if something is worth doing, it's worth doing well.
Variety
We offer choice, but we believe in something for everyone, not one size fits all.

Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(8,216)

732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My furniture looks amazing and arrived…

My furniture looks amazing and arrived within delivery time and I was messaged and called to keep me up to date when it was arriving. It’s so comfy and rain cover is thick, sturdy and fits over all the furniture and can be tucked under neath too to hold it in place.

30 June 2026
Rated 1 out of 5 stars

Avoid this company

Avoid this company. I ordered a garden furniture set and delivery was arranged by a courier company furdeco. On the day of delivery I was notified by the courier the order was unable to be made as only part of the order was sent. Delivery was arranged again a few days later...... And guess what. The same thing again. Not the couriers fault. Very poor service from furniture maxi and the company they work with arca living is showing permanently closed with very bad reviews when I googled it. When you contact the company to chase what's happening with the delivery issue you just get fobbed off. Never again will I shop with furniture maxi, this is the 2nd time I have ordered from them and both times had issues with delivery. Customer service are a waste of time.

21 July 2026
Unprompted review
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 1 out of 5 stars

I did not receive my parcel and…

I did not receive my parcel and communication is poorly with yourself

3 July 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 5 out of 5 stars

Quick delivery

Quick delivery, fairly straightforward to build the table and chairs with 2 people. Looks great, would highly recommend

7 July 2026
Rated 5 out of 5 stars

Positively surprised with the quality

Positively surprised with the quality, customer service and overall experience. I often ignore instagram ads when it comes to buying anything over £20 so I was very skeptical when my boyfriend wanted to buy off this website our first garden furniture. Had picked the 6 seater with the fire pit table and I’m so glad we did! It’s beautiful and the vibes in the garden are well worth it. I emailed asking for a delivery window and was provided with a 4h delivery slot 24h before. Definitely recommend!!

6 July 2026
Rated 4 out of 5 stars

Berlin Aluminium Furniture

The furniture is great, and was easy enough to put together. Only issue was a mix up in delivery, but that was the logistics company and was quickly resolved.

3 July 2026
Rated 5 out of 5 stars

Free and very quick delivery

Free and very quick delivery , it arrived in good condition and when I had a problem with the table top they arranged a replacement and delivered it very quickly. Would recommend the after sales service.

25 June 2026
Rated 5 out of 5 stars

Great customer service, delivery and great product

Saw a product on their website randomly and decided to try it out. I first contacted them to enquire about delivery since I wanted to pick a delivery date and response was so quick!
Delivery was arranged by their provider and it was delivered as promised.
Great product (I got a Jola Velvet Foldable Sofa Bed with Pillow 1 Seater), well made and saved me from sleeping on the floor!

30 June 2026
Rated 1 out of 5 stars

AVOID LIKE THE PLAGUE

Absolutely atrocious service from the outset and throughout. Ordered an office chair for my home office on 6th July. Due to be delivered on the 9th as I need it for work took the day off to await delivery nothing. Called the number and was told they couldn’t do anything over the phone. Had to email, was informed they will chase it up. Again poor communication no response. Called 4 times same response send an email generic reply they will chase it up. Another shopify scam don’t even think they have any furniture to sell and the positive reviews are most likely bots to try to get you to purchase items. Luckily I paid on my credit card so looks like I’m going to have to start a chargeback to get my funds. AVOID THESE SCAMMERS AT ALL COSTS. You will spend countless hours trying to get your funds back absolutely horrific company

6 July 2026
Unprompted review
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 4 out of 5 stars

The furniture is lovely but delivery isn’t the best

The furniture looks lovely and is of really good quality. The delivery side of things was unfortunately disappointing. I didnt know when it was going to be delivered because I didn’t receive any delivery updates. Fortunately I happened to be in on the delivery day when it turned up out of the blue. The delivery person said that he would need a hand getting the two huge boxes off the back of the wagon but there was only me in the house. I made it clear that I would struggle but he insisted that there was a smaller box that I could carry. This ‘smaller box’ was taller than me and wider than me, I attempted to move it but struggled. I was shocked that I had been asked to help in the first place, surely they should be double crewed deliveries if they know there are big heavy boxes to lift and deliver. I asked him to deliver around into my garden but he said he could only take it up to the property and not enter so it had to be left on my drive way. The whole order has not arrived together and I had to wait a few more days for the delivery of the final piece to be delivered which was frustrating. I contacted them and they were quick to respond.

1 July 2026
Rated 1 out of 5 stars

AVOID!

We ordered a fire pit table, delivery confirmed and payment took. The day of delivery - nothing arrived. Messaged a few times and they said it's on the way and they'll speak to courier. Nothing heard back. Asked again only to be told it's not in stock and a refund was given. Useless.

22 June 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

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