Funky Pigeon Reviews 

330,366
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 15,722 reviews, reviewers had a great experience with this company. Customers frequently praise the extensive product selection and the ease of personalizing items with unique designs, photos, and messages. Many found the website and overall user experience straightforward, simplifying the ordering process. Delivery is often noted for being prompt and reliable, with items arriving on time. Conversely, some customers noted issues with delivery, including missing envelopes or delays in receiving orders. Others experienced website difficulties, such as filters not retaining selections, occasional loading problems, or specific navigation hurdles during ordering.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a good selection of cards and the ability to... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt and quick... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website and app easy to use... See more

Order

Clients share ambiguous opinions on order, with some reviewers finding the ordering process easy and quick,... See more

Website

People report ambiguous experiences with the website, with many finding it easy to use and navigate, allowing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Found a good card design & could personalise - it arrived on time & was appreciated. I did have trouble using the text colour I wanted in card - the colour choices in circles didn't show properly & o... See more

Company replied

Rated 4 out of 5 stars

The card was great but I was a bit confused with the enclosed gift, I had ordered the box of hero's and you sent me the large Cadbury chocolate bar. I did check the confirmation order email and it di... See more

Company replied

Rated 4 out of 5 stars

Excellent convenience and personalisation of products. Didn’t seem a great variety for an anniversary card though? Also , two items arrived in separate packages at the same time which seems a waste... See more

Company replied

Rated 4 out of 5 stars

Easy to use website but filters were often mixed eg grandson also had grandfather. Pleased with order discount of 30% if two cards purchased. Will order again.

Company replied



Company details

  1. Gift Shop

Written by the company

Personalised cards & gifts for birthday, anniversary, wedding, mothers day, fathers day, valentines day & all occasions. Next day delivery available

Next day delivery available

Next day delivery for cards and majority of gifts

Next day guaranteed options for working days and Saturdays. First Class Royal Mail delivery also available with 93% of orders received next day Free next day delivery 7 days a week for our Flower bouquets

Contact info

4.0

Great

TrustScore 4 out of 5

330K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.0

All reviews

(330,366)

15,398 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always great quality cards and…

Always great quality cards and delivered super fast

21 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Eva,

Thank you for your wonderful review! We're delighted to hear that you're consistently pleased with the quality of our cards and our fast delivery service. Your continued support means a lot to us, and we look forward to providing you with the same great experience on your next order. 😊

Thanks, Taya

Rated 5 out of 5 stars

Website easy to navigate

Website easy to navigate. Once you make your purchase they keep you informed of the status of your order.

21 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Mr Michael,

Thank you for your lovely feedback. We're delighted to hear that you found our website easy to navigate and that you were kept informed throughout the ordering process. We believe clear communication is important, so it's great to know our order updates were helpful. We appreciate your support and look forward to serving you again in the future. 😊

Thanks, Taya

Rated 2 out of 5 stars

Selected no gift card

Selected no gift card when trying to check out would not let me check out without selecting a gift card, I then needed to cancel the gift card at checkout.

21 July 2026
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Reply from Funky Pigeon

Hi Tamworth,

Thank you for your feedback, and we're sorry to hear about your experience.

Our checkout process should allow customers to continue without purchasing a gift card, so we're disappointed to learn that you felt compelled to add one before being able to complete your order. We appreciate how frustrating this must have been, particularly as you then had to remove the gift card during checkout.

Your comments have been shared with our technical team for review to ensure the checkout journey is working as intended and remains as clear and straightforward as possible for our customers.

Thank you for bringing this to our attention, and we apologise for any inconvenience caused.

Thanks, Taya

Rated 4 out of 5 stars

Creating a card and sending gifts is…

Creating a card and sending gifts is really easy. But I don’t like, that putting the address of the recipient in is so difficult.

21 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Peachey,

Thank you for your review! 

We're delighted to hear that you find creating a card and sending gifts easy with Funky Pigeon.

We also appreciate your feedback regarding entering the recipient's address. We're sorry to hear that you found this part of the process difficult, and we'll be sure to pass your comments on to our team as we're always looking for ways to improve the customer experience.

Thank you for taking the time to share both your positive experience and your feedback. We really appreciate it and hope to continue helping you celebrate special occasions in the future.

Thanks,
Abbey

Rated 5 out of 5 stars

Excellent service every time.

Excellent service every time.
Fast delivery.
Cards are always of high quality and any photos you have put on your cards are always very clear.
Excellent service and I would highly recommend to anyone who wants a quality personalised card for any occasion.

The funky pigeon VIP is excellent so well worth having the app & joining FP ⭐️⭐️⭐️⭐️⭐️

21 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi.

Thank you for your amazing review! 

We're delighted to hear that you've had excellent service every time you order with us. It's wonderful to know that you're pleased with the fast delivery, high-quality cards, and the clarity of the photos on your personalised designs.

We're also thrilled to hear you're enjoying the benefits of our VIP membership and app. It's great to know you feel it's worthwhile and adds value to your experience with us.

Thank you so much for your recommendation and for taking the time to share your feedback. We truly appreciate your support and look forward to helping you celebrate many more special occasions.

Thanks,
Abbey

Rated 1 out of 5 stars
Funky Pigeon logo

Reply from Funky Pigeon

We're sorry to hear your order arrived after the birthday. We understand how disappointing this must have been, especially for a special occasion. Please accept our sincere apologies for the delay and rest assured that we are looking into this now for you.

Robyn

Rated 5 out of 5 stars

Got what I needed

Got what I needed. My order came quickly, and the card was amazing!!

12 March 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Mrs McDonald,

Thank you for your fantastic review! 

We're so pleased to hear that you found exactly what you needed and that your order arrived quickly. It's wonderful to know that you loved the card and had such a positive experience with us.

Thank you for taking the time to share your feedback. We really appreciate your support and look forward to helping you celebrate many more special occasions in the future.

Thanks,
Abbey

Rated 1 out of 5 stars

A battered present!

My wife received 3 bunches of flowers via internet companies for her birthday, the 2 lots from 'Moonpig 'were beautiful, but the bunch from 'Funky pigeon were an absolute disgrace. Half of them had lost their heads and the remainder were crushed. Our complaints, although responded to, by telling us they could only deal with whoever had paid for them, were totally ignored, with no offer of replacement. Absolutely disgusting! To add to this review, I have had a reply from funky pigeon, telling me there company policy does not allow them to deal with the recipient of their goods, so bear this in mind if you ever use them to send presents to your loved ones.

13 July 2026
Unprompted review
Funky Pigeon logo

Reply from Funky Pigeon

Hi Roger,

Thank you for taking the time to share your feedback. We are very sorry to hear that the flowers your wife received arrived in such poor condition and did not meet your expectations, especially on an important occasion such as her birthday.


We understand how disappointing it must have been to receive flowers that were damaged, with broken heads and crushed stems, and we appreciate the frustration caused by this experience. We also recognise your concerns regarding our policy of communicating only with the purchaser when discussing orders and resolutions.


While this policy is in place to protect customer account and payment information, we understand that it can be frustrating for gift recipients who are directly affected by an issue with their gift. Your comments have been noted and will be shared with the relevant teams for review.


We sincerely apologise that your experience fell short of the standards we aim to provide. We value all feedback, as it helps us identify areas where we can improve both our products and our customer service.

Thanks, Taya

Rated 5 out of 5 stars

Always plenty of choice and great…

Always plenty of choice and great flexibility to customise your card with simplicity

21 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Shaz,

Thank you for your wonderful review! 

We're delighted to hear that you enjoy the wide range of cards we offer and that you find the customisation process both flexible and easy to use. We work hard to make creating the perfect personalised card as simple and enjoyable as possible, so it's great to know we've achieved that for you.

Thank you for taking the time to share your feedback. We really appreciate your support and look forward to helping you celebrate many more special occasions.

Thanks,
Abbey

Rated 4 out of 5 stars

Love these cards only issue I have is…

Love these cards only issue I have is that whenever I choose a delivery date they always send straight away do it arrives early anyway!

15 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Donna,

Thank you for your lovely review! 😊

We're delighted to hear that you love our cards and continue to choose Funky Pigeon for your special occasions.

We appreciate your feedback regarding delivery dates. We understand that receiving an order earlier than expected isn't always ideal, especially when you've selected a specific delivery date. We'll be sure to pass your comments on to the relevant team for review.

Thank you again for taking the time to share your experience, and we hope to continue helping you create special moments in the future.

Thanks,
Abbey

Rated 5 out of 5 stars

Funky Pigeon never fails me…

Funky Pigeon never fails me…
Thank you for the fast and prompt delivery..

13 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Jenna,

Thank you for your lovely review! 😊

We're delighted to hear that Funky Pigeon never fails you and that you're happy with our fast and prompt delivery service. Providing a reliable experience for our customers is something we take great pride in, so it's wonderful to know we've consistently met your expectations.

Thank you for your continued support and for taking the time to share your feedback. We look forward to helping you celebrate many more special occasions in the future.

Thanks,
Abbey

Rated 5 out of 5 stars
Funky Pigeon logo

Reply from Funky Pigeon

Hi Najma,

Thank you for your lovely review! 😊

We're so pleased to hear that you chose us for your sister's 40th birthday card and that you had a positive experience. We strive to make it easy to create meaningful, personalised cards for those special milestone occasions, so it's wonderful to know we could help.

Thank you for taking the time to share your feedback. We really appreciate your support and hope to help you celebrate many more memorable moments in the future.

Thanks,
Abbey

Rated 5 out of 5 stars

Good selection of cards

Good selection of cards. Easy process of personalising and choosing the desired delivery date. Card arrived as requested.

15 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi G,K,

Thank you for your great review! 😊

We're pleased to hear that you found a good selection of cards and that the personalisation process was easy to use. It's also wonderful to know that being able to choose your delivery date was helpful and that your card arrived exactly as requested.

Thank you for taking the time to share your feedback. We really appreciate your support and look forward to helping you celebrate many more special occasions.

Thanks,
Abbey

Rated 1 out of 5 stars

Ordered 2 for birthdays on 29th July

Ordered 2 for birthdays on 29th July. It doesn't matter if you request when the cards are to arrive, they send them straight off, so in this case, my folk receive the cards a week in advance. I've mentioned this to Funky Pigeon before, they don't care. Seems they have taken the "When do you want it to arrive" option off - I assume because no matter what you put - send it 4 weeks today, they'd still post it the following day and ignore customer request.

20 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. We understand your disappointment when cards arrive earlier than intended, particularly when they're for special occasions. We are looking into this now for you.

Rated 5 out of 5 stars

The website was easy to navigate and it…

The website was easy to navigate and it only took me a few minutes to customise a birthday card.

20 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Lou,

Thank you for your lovely review! 😊

We're delighted to hear that you found our website easy to navigate and that customising your birthday card was quick and straightforward. We work hard to make the process as simple and enjoyable as possible, so it's fantastic to know we delivered that experience for you.

Thank you for taking the time to share your feedback. We really appreciate your support and hope to help you create many more special cards in the future.

Thanks,
Abbey

Rated 5 out of 5 stars

Excellent

Never have a problem using the website and the cards, presents. Flowers always amazing quality

21 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Sarah,

Thank you for leaving an amazing review!

It is lovely to hear that you found our website easy to use and the flowers are always amazing quality! Your loyalty means so much to us so thank you for your support!

Thanks,
Abbey

Rated 5 out of 5 stars
Funky Pigeon logo

Reply from Funky Pigeon

Hi Wendy,

Thank you for your lovely review! We're so pleased to hear you found the process easy and that you were happy with the card. We really appreciate you taking the time to share your feedback and hope to see you again soon. 😊

Rated 5 out of 5 stars

Excellent choice

As always, a wide range of cards to choose from. Most can be personalised, which makes it just a little more special. Processed and sent very quickly. If only Royal Mail was so efficient!

20 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Thank you for your fantastic review! 😊

We're delighted to hear that you enjoy our wide range of cards and the personalisation options that help make each one extra special. It's also great to know that you're happy with our quick processing and dispatch service.

We really appreciate your feedback and your sense of humour! Thank you for choosing Funky Pigeon, and we look forward to helping you celebrate many more special occasions in the future.

Rated 5 out of 5 stars

I use Funky Pigeon all the time as it…

I use Funky Pigeon all the time as it is so convenient for me .they have a good selection of cards and they always arrive on time I cannot thank funky pigeon enough well done guys

20 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi David,

Thank you so much for your wonderful review! 😊

We're delighted to hear that you find Funky Pigeon convenient to use and that you've continued to choose us time and time again. It's great to know you're pleased with our selection of cards and that your orders consistently arrive on time.

Your kind words mean a lot to the team, and we're grateful for your continued support. We look forward to helping you celebrate many more special occasions in the future!

Rated 5 out of 5 stars

Very easy to use website.

Very easy to use website.
The cards are good quality and it's easy to customise them.
The card arrived on time and in good condition.

3 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi, we appreciate
the great feedback! Many thanks, Funky Pigeon.

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