Funeral Guide Reviews 

624
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 605 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently state that it is wonderfully easy to use the digital platform for sharing heartfelt condolence messages, lighting virtual candles, and arranging memorial donations. Reviewers frequently praise the exceptionally kind, respectful, and professional staff who ensure that all memorial arrangements run smoothly for families. However, some people mentioned minor technical hitches, noting that parts of the site can occasionally be a bit tricky to navigate or present small display glitches. A few consumers also pointed out occasional inconveniences regarding automatic donation fee additions or specific photo visibility limitations.

What people talk about most

User experience

Reviewers mention positive feedback about user_experience, highlighting that the platform is very easy to... See more

Service

Customers had positive experiences with service, noting that staff members are consistently kind, respectful,... See more

Website

Clients share positive opinions on website, describing it as an excellent and very easy to navigate platform.... See more

Staff

Consumers find staff to be exceptionally kind, respectful, and professional throughout difficult times.... See more

Product

People report positive experiences with product, highlighting the digital funeral guide that worked perfectly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Funeral Guide recently via a Facebook link. I found the layout very straightforward, and a lovely way to leave tributes. You have the option of lighting a candle and posting photos in memory of... See more

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

A quick easy method to respond to the funeral arrangements without intruding on the immediate family during a very sad and difficult time . The digital funeral guide worked perfectly. It was good for... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more


Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site


Contact info

4.8

Excellent

TrustScore 5 out of 5

624 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(624)

584 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent, beautiful website, love the design and respect for the memory of our dearly departed , beautiful free option to light a candle of remembrance. Excellent ease of access and use. Thank you.

3 June 2026
Unprompted review
Rated 4 out of 5 stars

What a lovely thought

What a lovely thought, giving people a chance to pay their respects to the deceased and wider family to know they are being thought about and supported. Also very good for people who cannot attend the funeral.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use site

For a nearly 83 year old who sometimes has difficulty on some on line sites. For funeral guide that helps in a sad
situation such as the passing away of loved one, I found your site easy to use.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Underhand data harvesting of the deceased

Using bereavement as a way of harvesting personal data is not a good way to run a business model. Terms and conditions say any photo added to a memorial becomes the property of the company for them to use how they please ... forever! How many bereaved mourners have realised this ... none probably.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy instructions

Only involved by leaving a Candle in memory of a very special lady.
But it was easy to do, very clear and lovely images.
Thankyou

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for giving us this Experience.

What a wonderful thing, l have never experienced this before from a funeral company. It certainly will help those bereaved to know others care at such a sad time in their lives- plus the chance to donate ( if you have online banking ) plus being able to leave a message and light a candle .. everything is covered. Thank you for the excellent work you are providing - and going that extra mile to help those who are vulnerable.
God Bless
Gene

30 May 2026
Unprompted review
Rated 5 out of 5 stars

The importance of a message at a difficult time

I have posted many messages of condolence on Funeral Guide over many years. As both an individual as well as in my professional occupation as a Florist. Funeral guide allows you to convey your own thoughts with or without a photograph that is special to you and the bereaved. It carries a meaningful and sincere message to all who read them and helps those close to the loss know they are not alone. A very powerful and wonderful expression of condolence and support

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Only recently discovered funeralguide.co.uk & found that it is a lovely way to share & express your feelings & memorys of your loved ones.Thank you.

28 May 2026
Unprompted review
Rated 2 out of 5 stars

Would not donate through Just Giving again

We wanted to leave a message and donate in both of our names but the format would only allowed one name. The site was tricky to use. We persevered only out of respect of the bereaved, as reading the messages gave them comfort. In future we would donate directly to the cause, not through JustGiving, which took a five pound 'tip' out of our whole eventual donation.

21 May 2026
Unprompted review

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