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Funeral Guide Reviews 

623
•
TrustScore 5 out of 5

4.8

Funeral Director
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Review summary

Created with AI, based on recent reviews

Considering 606 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the website for its ease of use and straightforward layout, making it simple to navigate and interact with features like leaving messages and lighting virtual candles. Many appreciate the service for enabling donations, providing comfort and support to families. The exceptional and thoughtful staff are also highlighted for their professionalism, kindness, and respectful approach. However, some customers encountered minor technical issues, such as the site being tricky to use or links not working. A few others noted the donation process could be improved, citing automatic fees or donor names being publicly displayed.

What people talk about most

User experience

Users describe positive interactions with the platform's user experience, finding it easy to use and navigate... See more

Service

Customers consistently note positive experiences with service, highlighting its helpfulness and efficiency... See more

Website

Clients share positive opinions on website, with many reviewers describing it as a fantastic and very good... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, respect, and... See more

Product

Reviewers mention positive feedback about the product, with many finding the digital funeral guide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Funeral Guide recently via a Facebook link. I found the layout very straightforward, and a lovely way to leave tributes. You have the option of lighting a candle and posting photos in memory of... See more

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

A quick easy method to respond to the funeral arrangements without intruding on the immediate family during a very sad and difficult time . The digital funeral guide worked perfectly. It was good for... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more

Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site

Contact info

4.8

Excellent

TrustScore 5 out of 5

623 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(623)

583 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Nice way to remember a loved one

Funeral Guide has been such a good way of being able to leave messages, photos, and light candles for a loved one. It provides a great way of raising money for charities in the name of a loved one too. I find it easy to use and go back regularly to add to the page more than 3 years after the obituary was set up. Many thanks.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

An excellent platform

An excellent platform. I was able to light a candle, leave a message and indicate that I would attend the funeral and the wake. There was a lovely photo of my friend. Very helpful when I had just learned of my friends passing.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, beautiful website, love the design and respect for the memory of our dearly departed , beautiful free option to light a candle of remembrance. Excellent ease of access and use. Thank you.

3 June 2026
Unprompted review

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