Next level experience. Booking, unlocking via bluetooth, bringing back, all hassle free and easily done in your phone. The value is incredible. I used to rent from the gas station before, but the pric... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got the trailer from Elgiganten, Kungens Kurva. The trailer was in great shape and everything from Securitas wire to lock and Light worked great. Easy to fetch and return, since the parking position... See more
Company replied
Great first experience, although the dedicated trailer wasn’t present. Nothing customerservice couldn’t handle: I was quickly designated to a available trailer (thanks Luc!). On leaving the original... See more
Company replied
So increadibly smooth! Easy to find the nearest trailer of the kind we needed and good instructions in the app how to pick up and return. Also simple to add one extra hour when we realized we needed... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- www.freetrailer.dk
4.8
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from www.freetrailer.com
Hi Lasse,
Thank you for your review.
We’re glad to hear that everything worked smoothly and without hassle for you.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Torodd,
Thank you for your review.
We’re glad to hear that you were happy with our service. We also appreciate your feedback regarding the padlock, and we will take this into account as we continue to improve the user experience.
Best regards,
Freetrailer
A good quick service :)
17 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Oleg,
Thank you for your review.
We’re glad to hear that you found our service quick and good.
Best regards,
Freetrailer
Very good
Only a fairly tiny GPS problem when I returned it, customer service fixed it in a matter of seconds, lovely service
17 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Bjarke,
Thank you for your review.
We’re very glad to hear that you had a good experience and that our customer service was able to quickly resolve the small GPS issue upon return. It’s great to know you were satisfied with the service overall.
We hope to see you again soon.
Best regards,
Freetrailer
East to use and convenient
16 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Albert,
Thank you for your review.
We’re glad to hear that you found our service easy to use and convenient. Your feedback is greatly appreciated.
Best regards,
Freetrailer
easy to get started
starting a new account was super easy, it took me literally one minute to set it up and get the trailer rented.both the pick up and return application was easy to use and I would definitely use it again.
16 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Tom,
Thank you for your review.
We’re very happy to hear that setting up your account and renting a trailer was quick and easy, and that you found both the pickup and return process simple to use. It’s great to know you would use our service again.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Karl,
Thank you for your review.
We’re glad to hear that you found our pricing attractive and that you had a good experience with our service by phone.
We hope to see you again soon.
Best regards,
Freetrailer
Nightmare first but turned out great
First time I tried it was nightmare, one of the trailer wheels got stuck and I spent almost an hour trying to unlock it, nothing worked. Thought I’d never use it again. However, second time I needed it at ikea it was perfect, easy to install even for the first time, good videos etc. can recommend if you see wheel is stuck just cancel rent immediately and ask for a refund via mail. (It went for me with no issues) and rent another trailer
14 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Kirill,
Thank you for your review.
We’re sorry to hear about the issue you experienced during your first rental, especially with the wheel getting stuck. This is not the experience we aim to provide, and we understand how frustrating that must have been.
We’re glad to hear that your second experience went smoothly and that you found the instructions and videos helpful. In situations like the first, you can always reach out to our customer service by phone for immediate help.
Best regards,
Freetrailer
Great!
Clear guidance how to use it
Easy to use it
Good quality & reasonable price
A bit confused, when see Trailer number 2, how I recognize which one is with which number. Except that, satisfied.
Recommend!
14 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi 서종범,
Thank you for your review.
We’re very happy to hear that you found the service easy to use, with clear guidance, good quality, and reasonable pricing, and that you would recommend us.
We also appreciate your feedback regarding trailer identification. To distinguish between trailers, the trailer number is displayed on the front of the trailer and in the back you can also find the numberplate.
Best regards,
Freetrailer
Great system that works!
Great system that works!
Would like even more trailers in Virum as they often are occupied
14 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Christina,
Thank you for your review.
We’re very glad to hear that you find our system working well. We also appreciate your feedback regarding availability in Virum. We continuously work on expanding and optimizing the number of trailers in high-demand areas to better meet user needs.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Ollie,
Thank you for your review.
We’re glad to hear that you found our service easy, convenient, and affordable. Your feedback is greatly appreciated.
Best regards,
Freetrailer
Affordable and very easy to follow…
Affordable and very easy to follow step-by-step instructions how to pick up and drop off the trailer.
14 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Rogier,
Thank you for your review.
We’re very glad to hear that you found our service affordable and the step-by-step instructions easy to follow for both pickup and drop-off.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
So good and smooth!
14 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Valentina,
Thank you for your review.
We’re very pleased to hear that you had a smooth and positive experience with our service.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Crulgreng,
Thank you for your review.
We’re glad to hear that you had no issues and found our service easy to use and of good quality. Your feedback is greatly appreciated.
Best regards,
Freetrailer
Remarkable service 10/10
One of the best apps and services for very reasonable fees... Keep up the good work
13 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Samer,
Thank you for your review.
We’re very happy to hear that you consider our service remarkable and one of the best, and that you value the reasonable fees. Your kind words are greatly appreciated.
We hope to see you again soon.
Best regards,
Freetrailer
Great experience
Great experience. Cheap rent and easy to pick up and deliver back. Fully satisfied.
13 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Niemann,
Thank you for your review.
We’re very happy to hear that you had a great experience and found the rental process easy and affordable, from pickup to return. It’s great to know you were fully satisfied with the service.
Best regards,
Freetrailer
Great trailer clean and amazing…
Great trailer clean and amazing condition
13 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Aziz,
Thank you for your review.
We’re very pleased to hear that you found the trailer in great, clean, and amazing condition.
Thank you for choosing Freetrailer.
Best regards,
Freetrailer
Easy to find clean and nice good quality
Easy to find clean and nice good quality
13 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi,
Thank you for your review.
We’re glad to hear that you found everything easy to locate and that you were satisfied with the cleanliness and quality of our service. Your feedback is greatly appreciated.
Best regards,
Freetrailer
It was amazing great for my first…
It was amazing great for my first experience super top service, cheap, near my home and easy! I recommend!
13 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Sébastien,
Thank you for your review.
We’re very happy to hear that your first experience with our service was amazing and that you found it convenient, affordable, and easy to use. It’s great to know the location and overall service met your expectations, and we truly appreciate your recommendation.
Best regards,
Freetrailer
Excellent!
13 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Bård,
Thank you for your review.
We’re very happy to hear that you had an excellent experience with our service.
Best regards,
Freetrailer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.