The only thing I would like to change is to be able to see what damages other people have put down on the trailer. Can't see the use of me puting down damages that you are alredy aware of. Othervi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Next level experience. Booking, unlocking via bluetooth, bringing back, all hassle free and easily done in your phone. The value is incredible. I used to rent from the gas station before, but the pric... See more
Company replied
Great first experience, although the dedicated trailer wasn’t present. Nothing customerservice couldn’t handle: I was quickly designated to a available trailer (thanks Luc!). On leaving the original... See more
Company replied
I have rented trailers with them a couple of times and 90% percent of the times it works perfect. Sometimes they are little bit dirty or have minor issues. The app is great! Make sure to take pic... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- www.freetrailer.dk
4.8
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from www.freetrailer.com
Hi Pierre
Thank you for your review.
We’re glad to hear that everything worked perfectly fine and that you had no issues at all with our service. We appreciate you taking the time to share your experience.
Best regards,
Freetrailer
Great concept
Great concept. Easy to pick up and return. Good service if you need to speak to helpdesk. I am a frequent user.
22 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi P
Thank you for your review.
We’re very happy to hear that you find our concept great and that both pickup and return have been easy for you. It’s also nice to know that our customer support has been able to assist you when needed. We truly appreciate you being a frequent user.
Thank you for choosing Freetrailer.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Tomas
Thank you for your review.
We’re glad to hear that everything worked great for you and that you’re happy with the price. Thank you for the recommendation, we really appreciate it.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Kaare,
Thank you for your review. We are pleased to hear that the trailer was in very good condition and that you had a positive experience.
We appreciate your feedback and hope to see you again soon.
Best regards,
Freetrailer
Very convenient and cheap!
21 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Lars,
Thank you for your review.
We’re glad to hear that you found our service very convenient and affordable.
Thank you for choosing Freetrailer.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Cliff,
Thank you for your review.
We’re glad to hear that you consistently find our service easy and convenient.
We hope to see you again soon.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi kund,
Thank you for your review.
We’re very glad to hear that you found our service amazing and easy to use.
Best regards,
Freetrailer
worked well as always
worked well as always - it would be nice if someone else could pick up with my reservation number as I had to go there in person only to use the app
21 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Lorenza,
Thank you for your review.
We're happy to hear that everything worked well as always, and we truly appreciate your continued trust in Freetrailer.
Regarding your comment: it is actually possible for another person to pick up the trailer if they log into the same account on another device and use the reservation there. This way, the app and booking can be accessed by the person handling the pickup.
We appreciate your feedback and hope to see you again soon.
Best regards,
Freetrailer
Super easy to rent!
21 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Michaël,
Thank you for your review.
We’re glad to hear that you found the rental process super easy.
Thank you for choosing Freetrailer.
Best regards,
Freetrailer
Awsome
Easy to pic up and deliver. Got it at Power Kongsvinger. The App is great, informative and easy to use. Super!!!
20 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi,
Thank you for your review.
We’re very happy to hear that you had a great experience picking up and returning the trailer at POWER Kongsvinger, and that you find our app informative and easy to use. Your feedback is greatly appreciated.
We hope to see you again soon.
Best regards,
Freetrailer
Excellent service
Excellent service , hastle free tool for quick and cheap logistics
20 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Ali,
Thank you for your review.
We’re glad to hear that you found our service easy, straightforward, and affordable.
Best regards,
Freetrailer
Easy, straightforward & cheap
Easy, straightforward and for free (or very cheap).
20 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Get Crispy Studios,
Thank you for your feedback!
We are very happy to hear that you found Freetrailer easy, straightforward, and affordable. It’s great to know the experience met your expectations.
We truly appreciate you taking the time to share your review and hope to see you again soon.
Best regards,
Freetrailer
Next level experience
Next level experience. Booking, unlocking via bluetooth, bringing back, all hassle free and easily done in your phone. The value is incredible. I used to rent from the gas station before, but the price is 5 times more expensive compared to Freetrailer. From now on I will only use freetrailer if I ever need one! Highly recommended :)
19 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Viktor,
Thank you for your review.
We’re very pleased to hear that you had a next level experience and found the booking, unlocking via Bluetooth, and return process hassle free and easy to complete from your phone. It’s also great to know that you see strong value in our service and would choose Freetrailer again in the future.
Your recommendation means a lot to us.
Best regards,
Freetrailer
best experience!!!…ilove’it
19 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Dorin,
Thank you for your review.
We’re very happy to hear that you had your best experience with our service and that you love it.
We hope to see you again soon.
Best regards,
Freetrailer
Very happy and good prices just what…
Very happy and good prices just what you need
19 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Bonny,
Thank you for your review.
We’re very happy to hear that you are satisfied with our service and pricing, and that it met your needs.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Martin,
Thank you for your review.
We’re glad to hear that you found our service easy and fast, and that you were satisfied with the quality of our trailers. Your feedback is greatly appreciated.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Oskar,
Thank you for your review.
We’re very glad to hear that you found our service practical, affordable, and easy to use, and that you were satisfied with the quality of the trailer.
We hope to see you again soon.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Shady,
Thank you for your review.
We’re glad to hear that you were satisfied with our service. Your feedback is greatly appreciated.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Lasse,
Thank you for your review.
We’re glad to hear that everything worked smoothly and without hassle for you.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Torodd,
Thank you for your review.
We’re glad to hear that you were happy with our service. We also appreciate your feedback regarding the padlock, and we will take this into account as we continue to improve the user experience.
Best regards,
Freetrailer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.