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Fred. Olsen Cruise Lines Reviews 

14,863
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 9,313 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being attentive, professional, and exceptionally friendly, always going above and beyond. The overall service, including dining and housekeeping, is frequently described as excellent, contributing to a high-quality and relaxing holiday. Many people enjoyed the diverse and high-quality entertainment, along with well-organized trips and picturesque destinations. However, some customers noted that certain itinerary aspects, such as walking distances to attractions or specific tours, did not always meet expectations. A few also mentioned that some entertainment options, like certain cast performances or music styles, were not always to their taste.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Customers consistently note positive experiences with service, often describing it as attentive, excellent,... See more

Holidays

Consumers find holidays to be positive, with many reviewers describing their experiences as lovely, relaxing,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the exceptional food,... See more

Location

Users describe ambiguous interactions with location, with many praising the scenic tours and the great choice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⁹Staff on the ship were attentive and professional. Food was exceptional even in the buffet. Like that it's served for you without lots of people handling serving spoons. Lots of variety too, and no... See more

Rated 5 out of 5 stars

Food better than last few cruises. Comedian good.Olsen cast average. Service in The View lunchtime stretched as staff are constantly having to go for alcoholic drinks to the detriment of general serv... See more

Rated 5 out of 5 stars

We took our third cruise with Fred Olsen recently - a scenic tour around Ireland. Once again, we could not fault the staff, the accommodation, the food, the entertainment and the shoreside experiences... See more

Rated 5 out of 5 stars

My first time cruising. Easy boarding no stress. Lovely cabin ,everywhere on the ship was pristine. Staff were cheerful and helpful. The food was great so much choice. The evening entertainment was fa... See more


Company details

  1. Cruise Line Company

About Fred. Olsen Cruise Lines

Written by the company

Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.

On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.

At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.

With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.


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We channel 175 years of experience into making your cruise memorable.

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.6

All reviews

(14,863)

8,538 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything about the cruise was super

Everything about the cruise was super. The food quality is excellent, the service spot on. The children thoroughly enjoyed the swimming pool and activities. If one slight criticism the shows should have been geared to multi generational. Otherwise first rate.

4 August 2026
Rated 5 out of 5 stars

A wonderful cruise

This was a wonderful cruise. Cabin, food, staff, talks were all excellent and we shall definitely use Fred Olsen again.
One word of warning. If your time on board gets changed to accommodate a visit to another country in a different time zone, check very carefully when it will be changed back. Definitely some confusion caused on our cruise for both guests and staff!
But still a fabulous experience.

4 August 2026
Rated 5 out of 5 stars

Cabin was nice and clean fresh and…

Cabin was nice and clean fresh and airy,
Mention our cabin attendant very helpful cabin 6201
Food at all outlets first class with a wide selection,
Jossia the lady that greeted you at the buffet restaurant friendly smiling and pleasant 😊
Mention Emerson and John in the main restaurant fun and great service

4 August 2026
Rated 5 out of 5 stars

Restaurant

Restaurant. Service was good even when very busy. Would mention the senior waiter assigned to table 65, in particular for his excellent service.

The condition of the ship was very clean and attractive. Particularly enjoyed the art work and new qr code information.

Would like to see the shops upgraded and perhaps some artisan jewellery. From Scotland or Scandinavia..

25 July 2026
Rated 5 out of 5 stars

Amazing staff

The staff are always amazing, going above and beyond every day. The food is superb and the service in the restaurants is excellent.

4 August 2026
Rated 5 out of 5 stars

As before

As before! Fabulous reception from staff and officers like family. Can't wait till 22 September when I shall see most of them again, though unfortunately I shall miss one or two who are relocating to the sister ship! Thank you all again.

4 August 2026
Rated 5 out of 5 stars

Superb Cruise

Been on many cruises but this was the best, food was excellent, staff were all so pleasant and efficient, ship was spotlessly clean, entertainment was superb

4 August 2026
Rated 5 out of 5 stars

Bolette

This is the 3rd time l have cruised with you & this time my mum came along. Always a lovely experience. Nothing feels to much trouble. You always feel as though every connection is a V.I.P. treatment. Staff work hard to make this happen. Thank you to each & everyone of you for your hospitality.

4 August 2026
Rated 5 out of 5 stars

Good old Fred

Staff, accommodation and shows excellent Only two things caused problem-
Ships clock changed time zone a day early so IT disdain match Confusion for many
Alarm call set but did not happen on two mornings

4 August 2026
Rated 5 out of 5 stars

Lovely 5 night cruise

Another great Fred Olsen cruise. The staff are amazing, the food very good and the ship clean and well maintained. Good ports of call, I love Honfleur. My only criticism is the boarding in Liverpool which has a lot of people arriving at 1130.

4 August 2026
Rated 5 out of 5 stars

A more refined experience in every…

A more refined experience in every way...all staff made us feel welcome and with being sight impaired registered did all that they could to make things more comfortable...I have a real problem with bright light so they made sure I had a table more shaded. Service was first class

4 August 2026
Rated 5 out of 5 stars

The food was absolutely amazing I could…

The food was absolutely amazing I could argue it made the cruise, there’s so much to do on board, crafts, art, dance classes, sports, gym classes, game shows, bingo! The staff were exceptional, so so helpful and there’s so many around to help. I am 24 and went with my grandad and there was so much for both of us!

4 August 2026

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