Foxtons Reviews 

14,835
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 969 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being incredibly helpful, responsive, and consistently professional throughout their entire property search, viewing, and letting process. People note that the overall service is exceptionally smooth, highly efficient, and well-managed from the initial viewing right up to the final agreement. However, a small portion of people felt that there were significant issues regarding slow communication and poor responsiveness during their overall experience. Some people also mentioned that certain administrative procedures felt overly convoluted, leaving them without adequate support when trying to resolve complex issues.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently attentive, helpful, and... See more

Service

Reviewers mention positive feedback about service, noting that agents are highly professional, efficient, and... See more

Customer service

Clients share positive opinions on customer service, highlighting proactive communication and efficient... See more

Response time

Customers report extremely positive experiences with response times, noting that representatives were... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, transparent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have worked with Shannan and Hamad to rent my property. They have always answered my phone calls, and phoned me when necessary. They are proactive and efficient, keeping me updated during the whole... See more

Rated 4 out of 5 stars

I am very pleased with the lettings manager of Temple Fortune branch Mr Jamal Hussain. Jamal takes personalised interest in getting quality tenants and he is efficient, effective and available. His co... See more

Rated 4 out of 5 stars

Great service from Ana at Foxtons Harrow. She’s consistently honest, quick, and responsive. Really appreciate the excellent support.

Rated 4 out of 5 stars

Everyone was so helpful specially Jade from Wimbledon and Rebecca from Balham


Company details

  1. Real Estate Agency

Written by the company

Foxtons is London's estate agent. With over 50 offices across London and the Home Counties, Foxtons specializes in sales, lettings and property management.


Contact info

4.2

Great

TrustScore 4 out of 5

15K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(14,835)

988 reviews in the last 12 months

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Rated 5 out of 5 stars

A great landlord experience!

I just want to show my appreciation to Jamal and Samuel from the Temple Fortune Branch — they have been great to work with throughout securing of a new tenant journey. My property had some remedial work to be taken care of prior move-in — they handled everything in terms of coordinating repair work with contractors, which greatly removed direct from my shoulders.
I would highly recommend the Lettings team led by Jamal from Foxtons Temple Fortune branch.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Joe Joe Joe

We have worked with Joe from the Pinner branch on our property purchases and have been very impressed with the service. He is professional, approachable and always available when we need assistance. Joe has made the buying process smooth and straightforward. Highly recommended.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Receptive and supportive estate agents

Was helped and supported by Elizabeth at Foxtons who was honestly amazing from start to finish. Was quite stressful trying to get a place in time and she was receptive to our requirements and supported us through the whole process, despite a lot of issues along the way with signing things and references etc. very patient and was genuinely trying to help us through every roadblock. Definitely would recommend Foxtons based off of this experience!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Alex Fleet is honestly the best manager…

Alex Fleet is honestly the best manager Foxtons has ever had, and in my experience, one of the best professionals I have dealt with within the company.

As a landlord of a building in Central London with more than five flats, I have dealt with Foxtons on many occasions and with different members of the team. Unfortunately, my previous experience with Foxtons was extremely disappointing, to the point that I decided to leave Foxtons completely. I was so disappointed that I even left a negative review about my experience.

However, Alex Fleet personally contacted me, and his professional, calm and reassuring approach completely changed my mind. He listened carefully to my concerns, understood my frustrations and handled the situation in a very professional manner. He managed to find solutions while also working within Foxtons’ company policies and regulations, and he genuinely made me feel that my concerns were being taken seriously.

What impressed me most is that Alex Fleet didn’t just convince me to give Foxtons another chance, he convinced me to trust Foxtons again with all five flats in my building and to bring my whole building back to the company.

That says a lot about Alex Fleet’s professionalism, communication skills and ability to build trust with clients. I am genuinely very happy with the way he dealt with everything and with the service he has provided.

Foxtons is very fortunate to have someone like Alex Fleet. He is an excellent manager, a real asset to the company, and someone I would be very happy to continue working with.

1 September 2026
Unprompted review
Rated 4 out of 5 stars

Hard working team

I have worked with Shannan and Hamad to rent my property. They have always answered my phone calls, and phoned me when necessary. They are proactive and efficient, keeping me updated during the whole process. They work really hard until everything is agreed and right. They are a good team. The only aspect for Agostina to improve is the per cent is taken monthly.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Ask for Haythum

Me and my partner found our first rental through Foxtons, and Haythum made the whole experience genuinely enjoyable. As first-time renters, we had a lot of questions, and he was patient, clear, and incredibly knowledgeable at every step — from viewings right through to signing the lease.
Haythum was responsive, easy to reach, and always followed up quickly. He took the time to understand exactly what we were looking for and matched us with a place that ticked every box. He made moving in together stress-free and even fun, which we didn't expect from house-hunting!
If you're renting through Foxtons, ask for Haythum — you won't find a more professional, friendly, and genuinely helpful agent.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Huge thanks to Suganth and the team

Suganth in the New Malden branch did an excellent job helping us to secure good tenants within a very short timeline. He was very friendly, patient and informative and kept us updated throughout the process. We are very happy with the service we have received and have been a longstanding client of Foxtons because of the their high standards and professionalism. Thanks again for all your continued help, and particularly to Suganth and the team for their recent support.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Just returned from viewing some great…

Just returned from viewing some great properties all of which met my specific requirements.
Chloe helped me find the properties and actually listens to my specific needs rather than taking me to view any random properties that may not match all my needs.
She was friendly and efficient whilst also being attentive and professional.
Good job Chloe

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Huge thanks to Sharifa at Foxtons for…

Huge thanks to Sharifa at Foxtons for making our house-hunting experience seamless and stress-free! As returning clients of two years, we knew we were in good hands, but Sharifa truly exceeded our expectations.
​She is wonderfully attentive, detail-oriented, and genuinely cares about finding the right fit for us. She took the time to understand our preferences and found our perfect flat in no time. If you want a top-tier agent who is fast, kind, and efficient, Sharifa is the person to go to!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Will!

Thanks to Foxtons, me and my friend were able to secure a lovely 2-bed rental in Clapham as two fresh graduates in a very competitive market - after 4 weeks of tirelessly phoning countless estate agents and viewing properties, Will from Foxtons stood out as the most supportive, communicative and friendly estate agent that we worked with. He was always the first to send us any potential properties that fit our criteria, always stayed in touch over the phone to secure us viewings to ones we were interested in and always readily answered all of our numerous questions, with such a quick turnaround. It really felt like Will was really supporting us on our side, and that made such a difference in our property search. Couldn’t have asked for a better estate agent - thank you!

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Joe at the Pinner branch has been…

Joe at the Pinner branch has been brilliant in helping us purchase properties. He is proactive, knowledgeable and always willing to assist. His communication has been excellent throughout, and we would happily recommend him to other property buyers.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

We have had a great experience with…

We have had a great experience with Foxtons Pinner. Joe has been incredibly helpful throughout our property purchases, always responsive, professional and proactive. He understands exactly what we are looking for and has made the process much easier. I would highly recommend Joe and the team.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Foxtons short term let

Chloe Lescott was incredibly attentive, with very little delay in replies during the process. Overall smooth process

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Sally at Foxtons

Sally although I have never met her, was so professional with an easy manner rarely experienced. I always felt that she had my best interest at heart and although after a few years of working together, another agency rented my apartment, she was equally supportive
Julian B

4 September 2026
Unprompted review

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