Foxtons Reviews 

Will was great from the Balham office

Stephanie from the Woking office is always very professional, knowledgeable, friendly and helpful. Nothing is ever too much trouble for her and she is very efficient. I would highly recommend.

We had a very positive experience with Foxtons when looking for a new rental property in Balham. Our estate agent, Sam, found us a property that we love, and was extremely helpful and responsive throughout the whole process! Everything came together very quickly and smoothly as a result. Thanks for your help in finding us a great place to live!

Abbas was an outstanding letting agent who showed me a wide range of properties and was incredibly helpful from start to finish. He was friendly, professional, and genuinely took the time to understand exactly what I was looking for. He also made the offer process very straightforward and stress-free. Thanks to his dedication and support, I found my perfect home. Ana, the manager, was also extremely helpful and supportive throughout the process. I couldn’t recommend them highly enough.

We had a fantastic experience finding our new flat thanks to Samuel Stephens at the Foxtons Temple Fortune office! Samuel was incredibly friendly, professional, and amazingly fast with his work from the moment he showed us around.
He kept everything moving smoothly and efficiently, making what can usually be a stressful moving process completely hassle-free. We’re really grateful for his help and would highly recommend working with Samuel and the Temple Fortune team!

I had a great experience looking for a rental with William in Balham. He was very proactive with sending us properties before they went online that matched what we were looking for.

We had a great experience working with William. He was extremely helpful, professional, and responsive throughout the whole process. He made everything much easier for us and was always happy to answer our questions. We really appreciate his support and would highly recommend him to anyone looking for help with their property search.

I had a fantastic experience working with Jamal and Julide. Jamal in particular stood out with his friendly and helpful attitude throughout the entire process. They were both professional and made everything very easy. Highly recommend their services!

Maruf really went above and beyond to help us throughout our whole renting and moving process. Communication was frequent and the flat is a dream. Thank you so much!

This review is coming late as I just thought to do it, but I've now been settled in my new home for about a month and a half. Layla Williams at the Greenwich office was fantastic throughout the process. She took the time to really understand what we were looking for, was patient and understanding, and supported us every step of the way. Thanks to her efforts, we ended up with a home that exceeded what we'd originally hoped for. I wouldn't hesitate to reach out to her again in the future.

Foxtons are unprofessional with extremely poor responsiveness to issues .
We experienced waiting six weeks for a second set of keys for three adults living in a house . They were security keys and the master was with Foxtons !! But worst of all is trying to get back your deposits. No responses even by managers at a more senior level . No one cares and although we were told it’s in progress , and would be released in one to three days it’s still in their hands 14 days later
Under law, and the rent act it must be repaid within 10 days but after 25 days still nothing
Cowboys and their reputation says it all

I was planning to move to Barnet since early this year. However it was so sudden I need to move to Surrey instead due to family needs. Although I didn’t successfully rent any property from Foxtons North Finchley branch eventually. I just wanna make people know that Mr Jake Shooter is one of the best property agent I have ever talked to. He calls me from time to time checking if he can help. Even I was away from UK for two months overseas I still receive his call and he assured me he will call again. He really did. I am a bit sad that finally I won’t move to Barnet this time. But I will absolutely recommend Jake if someone needs helping. Jake is caring and professional!

Julide was absolutely wonderful — so helpful, patient, honest and really listened to what we needed. Very professional, kind and easy to talk to.
Thank you Julide

I am very pleased with the lettings manager of Temple Fortune branch Mr Jamal Hussain. Jamal takes personalised interest in getting quality tenants and he is efficient, effective and available. His commitment towards the landlord and tenants is just and fair. Well done leetings team. However, the rent gets delayed each month which should be improved.

Very good service from Abbas

Great service from Ana at Foxtons Harrow. She’s consistently honest, quick, and responsive. Really appreciate the excellent support.

Excellent service from Angie @ Foxtons Watford, Angie is a pleasure to work with, would highly recommend.

Manish and Shereen from the Willesden Green office were really really helpful. We are extremely thankful for them - we would have probably not found anything had it not been for them. Very grateful!

Selling a flat isn't easy at all today, it's extremely complicated with leaseholds. Andrea, Callum and Phoebe from Crystal Palace were excellent not just at selling the flat in a tough market but also handled the numerous complexities in the aftersale until completion.

We'll likely never move again but if we do, we'd try to use the same team again.

Despite the numerous negative reviews, we thought we should give Foxtons the benefit of the doubt…we most definitely should not have…

Avoid this branch if you value your time. We enquired about a 2 bed 2 bath property and answered a full set of questions from one agent (Dershan) the same day, such as move-in date, budget, occupants, jobs, salary, everything. Then silence for weeks. We called the office four times; no one picked up, and reception just promised a callback that never came.

When we finally got through, Dershan told us the property had received an offer. Days later a second agent, Wasim, called about the same flat and told us the offer had fallen through and it was still available. We arranged a viewing and we confirmed with him twice by text what property and price we were seeing.

We live in Luton, so this was a 90-minute trip each way. An hour into train journey, Wasim texted to check whether we were actually viewing the 1-bed instead of the 2-bed. When we arrived he told us the 2-bed had gone under offer again half an hour earlier, then couldn’t confirm whether the 1-bed even allowed pets, despite pets being disclosed and discussed with his own colleague weeks before. He then asked us to re-answer questions (do you have a car, do you have a pet) that had already been sent in writing to their own team.

No apology for the wasted trip, no accountability, just “that stuff is out of my control.” If two agents in the same department can’t keep track of one listing’s status or check their own inbox before booking a viewing, I have no confidence they’d manage a tenancy properly. Wouldn’t bother even attempting to rent through this branch.