Ordered 4 t-shirts at 19:55 got a dispatch email with tracking at 22:33. 2nd time ordering last arrived fast also. T-shirt are good heavy material. Only issue was the money t-shirt the medium is ve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love Footasylum because it has a great selection of brands and styles, making it easy to find clothes and trainers I like. The website is easy to use, delivery is reliable, and there are often good... See more
Company replied
Prompt delivery and arrived well packaged. Unfortunately, I had an issue with returns label, not Foot Asylum fault. Niranjee from their customer service team was quick and efficient in resolving my... See more
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Usual great choice, especially on line where they have more Adidas products. Smart Adidas lightweight jacket, I already have it in blue but the green was irresistible in the sale. Lovely staff in Wrex... See more
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Company details
Written by the company
Established back in 2005, Footasylum has made a name for itself as one of the leading retailers of fashion streetwear and sportswear. Always on the lookout for new and upcoming brands, we’ve got our finger firmly on the pulse of the street and sports fashion scene. Shop the latest releases from streetwear giants Nike, adidas Originals and Jordan, update your activewear with Under Armour, Monterrain and The North Face or give your look a premium feel with Calvin Klein, Tommy Hilfiger, and Alessandro Zavetti. Whether you shop with us online or in store, at Footasylum we aim to defy ordinary and pride ourselves on our huge range of footwear and apparel. Our in-store team are always eager to help, hooking you up with the latest streetwear and our mailing list will keep you in the know on all things Footasylum.
Contact info
United Kingdom
- customerservices@footasylum.com
- www.footasylum.com
4.5
Excellent
86K reviews
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Got a nice tracksuit for my boy for his…
Got a nice tracksuit for my boy for his birthday and treated myself to new crepes 😘
21 July 2026
Unprompted review
Reply from Footasylum
Thanks so much for the 5 stars, Marisa! We're delighted to hear you treated yourself to some new crepes and your boy's tracksuit for his birthday. It sounds like a fantastic celebration! We love knowing you had a great shopping experience with us. Hope to see you again soon for more stylish finds!
Reply from Footasylum
Thanks so much for the 5 stars, Mrs. McCarthy-Barrett! We're delighted to hear you enjoyed the selection of trainers and the delivery experience. It’s fantastic to know you had a great shopping experience with us. Hope to see you again soon for your next footwear find!
Delivery on time
Delivery on time, happy with the product and I shop with Footasylum on a regular basis, quality service
16 July 2026
Reply from Footasylum
Thanks so much for the fantastic 5-star review, JOHN! We're delighted to hear that your delivery was on time and you're happy with the product. It's great to know you enjoy shopping with us regularly. We really appreciate your support and look forward to seeing you again soon!
I’ve ordered 2 times in the passed few…
I’ve ordered 2 times in the passed few weeks and I haven’t received any of them! The first one I was refunded for but the second one at £130 hasn’t and I still haven’t received my things since the 30/06
27 June 2026
Reply from Footasylum
Hello Neesha,
Thanks for taking the time to leave this review.
We are gutted that this isn't our usual 5-star review, however, we know we can get things wrong. Don't worry, I have your email address. I will personally be taking over your case, so please keep an eye on your emails, as I will be in touch today.
We are not happy that this seems to have happened a second time, so we will be all over this for you.
Thanks
Nabz
Reply from Footasylum
Hi there,
Thank you for your review, and I am really sorry to hear that your shoes arrived with marks on them. I completely understand how disappointing and frustrating this must be, and please accept our sincere apologies as this is certainly not the experience we aim to provide.
We would really like the opportunity to look into this properly for you and work towards a resolution as quickly as possible. Please could you update your review or contact us at customerservices@footasylum.com with your order number and a photo showing the marks on the shoes, so we can locate your order and investigate this further as a priority.
We appreciate you bringing this to our attention and will do everything we can to help resolve this for you.
Nice lady serving pleasant and helpful
16 July 2026
Reply from Footasylum
Thanks so much for the fantastic review, Denise! We're delighted to hear you had a pleasant experience with our team. We love knowing you enjoyed your shopping with us. Hope to see you again soon!
Reply from Footasylum
Thanks so much for the fantastic 5-star review, Jaafar! We're thrilled to hear you had a great experience with us. We love knowing you're happy with your shopping. Hope to see you again soon for your next purchase!
Reply from Footasylum
Hi John,
Thank you for taking the time to leave us a review!
We are delighted to hear that you were happy with the quick and reliable delivery and that your product arrived exactly as expected.
We really appreciate your kind feedback and hope to welcome you back again soon.
Thank you.
Good buttt
The delivery was fast and efficient which was very nice but the box came crushed and the shoes weren’t wrapped up properly and were quite dusty :(
Happy with the shoes tho js wished it came a bit more new looking lol
16 July 2026
Reply from Footasylum
Hi Hana,
Thank you for taking the time to leave us a review!
We are really sorry to hear that your order arrived with a crushed box and that the shoes were not wrapped properly and appeared dusty. We completely understand how disappointing that must have been, even though you are happy with the shoes themselves.
We closely monitor our courier performance and packaging standards to help improve our service, and we have noted your feedback.
If the shoes have been affected in any way or if you need any further assistance, please get in touch with our Customer Service team using the link below and we will be happy to help:
https://www.footasylum.com/contact/
Our Customer Service team is available Monday to Sunday, 8:30am – 7:00pm (UK).
Thank you.
Reply from Footasylum
Thanks so much for the fantastic review, Elaine! We're delighted to hear you had a quick delivery and a smooth experience with us. We really appreciate your kind words and hope to see you again soon for your next purchase!
Footasylum is the best
Footasylum is the best. I really enjoyed shopping on the website, it is so easy and very helpful for people who want something different from the traditional styles. I would recommend it for anyone looking into the young and fresh market. Top!
18 July 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic review, Fatima! We're thrilled to hear you enjoyed shopping with us and found our website helpful for discovering unique styles. We love knowing you had a positive experience and hope to see you again soon for more fresh finds! If you ever need anything, just give us a shout.
Very happy with purchase.
Very happy with purchase however item had a small hole. Easily returned and changed with no issues. Highly recommend.
21 June 2026
Reply from Footasylum
Thanks so much, Clare, for the fantastic review! We're delighted to hear that your item was easy to return and exchange. Your recommendation means a lot to us. Hope to see you again soon for your next purchase!
I've ordered quite a few things from…
I've ordered quite a few things from footasylum always spot on and fast delivery ordered on Sunday arrived Tuesday excellent
21 July 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic review, MISSJULIEBOUSFIELD! We're delighted to hear your order arrived quickly and that you're happy with the service. We love knowing you had a smooth shopping experience with us. Hope to see you again soon for your next purchase!
Reply from Footasylum
Thanks so much for the fantastic review, Andrea! We're delighted to hear you had a great experience with our delivery. We love knowing you’re happy with your order and hope to see you again soon for your next purchase! Thanks again for taking the time to share your feedback.
Varied choices at competitive prices
Varied choices at competitive prices. Easy on line service to negotiate. Excellent quality of products. Delivery prompt, delivered the next day. Grandson delighted.
16 July 2026
Reply from Footasylum
Thanks so much for the fantastic review, Maureen! We're delighted to hear you found our choices varied and our prices competitive, and that the online service was easy to use. It's great to know your grandson was delighted with the delivery promptness. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
I had a good first order experience
I had a good first order experience, as my house is easily mistaken for another house close to me and the courier has delivered to me and followed my instructions, which I am very happy about and came on time. Will definitely be ordering from here again. ❤️
21 July 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic review, Bridget! We're delighted to hear that your delivery was accurate and on time, especially with the house mix-up. It’s great to know you’re happy with your experience and that you'll be shopping with us again. We look forward to your next visit!
I love Footasylum because it has a…
I love Footasylum because it has a great selection of brands and styles, making it easy to find clothes and trainers I like. The website is easy to use, delivery is reliable, and there are often good deals and new arrivals to choose from. Overall, it offers a convenient shopping experience with trendy products at competitive prices.
21 July 2026
Unprompted review
Reply from Footasylum
Thanks so much for the fantastic review, Marcel! We're delighted to hear you enjoy our wide selection and find the website easy to navigate. It's great to know our delivery and deals meet your expectations. We really appreciate your support and hope to see you again soon for more trendy finds!
Reply from Footasylum
Thanks so much for the 5 stars, Jessica! We're delighted to hear your product arrived quickly and that you're happy with it. We love knowing you had a smooth shopping experience with us. Hope to see you again soon!
Great prices
Cheap trainers purchased in the sale. Very happy with the purchase. Arrived on time and well packaged.
5 July 2026
Reply from Footasylum
Thanks so much for the fantastic review, Barry! We're delighted to hear you’re happy with your purchase and that it arrived on time and well packaged. It’s great to know you’re pleased with the value you got from the sale. Hope to see you again soon for more great finds!
Reply from Footasylum
Thanks so much for the 5 stars, Disaplinfn! We're delighted to hear you found our platform quick and easy to use. It’s fantastic to know you had a smooth shopping experience with us. Hope to see you again soon!
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