We’d like to say a big thank you to Mark for his excellent support during our time at Halo Tower. He has always been quick to respond, happy to approve and arrange works, and proactive in liaising wit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
At Folio, we are passionate about finding you a home that you will love. We have been matching up people with properties since 2007; establishing great relationships, opinions and feedback that strive us to be different.
Bruce Kenrick House, 2 Killick Street, London , N1 9FL, London, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jekabs from Folio were extremely helpful! Made everything simple and easy, i appreciated the extra effort he put. Highly recommended.

Reply from Folio London
Great communication, quick process of signing/referencing, no issues. Big thanks to Kornelia for being a great agent! Very friendly, communicative and helpful

Reply from Folio London
Calling and setting up the viewing was a matter of a quick call. The viewing was scheduled for within days. I had to call other times and I could always find someone on the other side, including the agent following the flat in question. I was positively impressed that I could arrange a second viewing, when the first could not be completed, due to unforeseen circumstances related to the previous tenant, and while the maintenance was ongoing. The communication was very straightforward as much as the application. The renovation was quick and well-made. I cannot but recommend this agent.

Reply from Folio London
We had a great experience with Jekabs as our letting negotiator. He made the entire viewing process smooth, stress-free, and incredibly efficient. His professionalism and helpful approach really stood out. Highly recommended!

Reply from Folio London
What made my experience was Francis. Reached out to me via direct phone number but quickly realised I was better via WhatsApp, so he quickly made the change!
He made the experience extremely easy and smooth. Managed to get a property sorted in around 3 days. Francis was an incredible help and I wish him all the best in getting a new cabinet!

Reply from Folio London
Charlie provided great service for us and made the whole experience with Folio London enjoyable. We’d recommend Charlie to anyone, thank you so much!

Reply from Folio London
Folio management used to be good but recently with the change of the housing manager the level of service has gone down and it's really disappointing. The communal area cleaning has not been done for the last two months, numerous calls and emails to the housing manager but still not resolved. Rent is increased every year but no property maintenance. So frustrating!!
Francis from Folio was incredibly helpful and responsive throughout the rental process. He was easily accessible and honest about everything we had to know about. He answered all of our questions promptly and made the process smooth and stress free. The referencing process was also clear, quick, and efficient. I would highly recommend working with him and Folio.

Reply from Folio London
I have had a positive experience with Folio through the process of viewing, securing and eventually finalising on a flat in London (which I am still in the process of). Francis, in particular, was incredibly helpful as he promptly responded to all queries I had and was available over the phone during the process of signing the draft contract - which was greatly appreciated as someone moving to live in London for the first time. Overall, a positive and reassuring experience thus far.

Reply from Folio London
Great experience with Folio London thanks to Kornelia and Francis, both super helpful and knowledgeable and allowed for a smooth process for renting.

Reply from Folio London
Nabil was great, thank you for your help throughout the process

Reply from Folio London
We have rented with Folio before and never had any issues. This time around the process was smooth and Charlie was helpful and available to answer all our questions. Great work!

Reply from Folio London
I had an amazing experience with Charlie Morton, who helped me every step of the way during my flat viewing and move-in to the property.
From the very first viewing, Charlie was professional, friendly, and incredibly helpful. He was always quick to respond to my calls, emails, and message, no matter the time. He answered all my questions clearly and patiently, making the whole process smooth and stress free.
Charlie truly went above and beyond. You can tell he cares about his new tenants and takes pride in doing his job well. Absolute best man for the job!
Highly recommend working folio, if you want someone reliable, honest, and genuinely support throughout your renting property journey. Thanks again, Charlie!

Reply from Folio London
Spencer from Folio London was absolutely amazing. I was moving from another country Spencer made this move so simple & stressfree. He listened to what I wanted, went above and beyond to help me secure the type of property I required in light speed time. Spencer was professional from start to finish! I’m looking forward to moving into my new place. Thank you again Spencer!

Reply from Folio London
Great letting agents, Charlie Morton was extremely helpful with the process.

Reply from Folio London
Folio was quick for sorting everything out

Reply from Folio London

Reply from Folio London
We are very very grateful for Nabil's help with viewing and finalising the contract to rent at one of folio's flats. He was extremely patient, answered all our questions and made the process extremely easy and smooth.

Reply from Folio London
Francis at Folio was fantastic—friendly, professional, and went above and beyond to help my partner and me secure our rental. Made the whole process smooth and stress-free!

Reply from Folio London
We had a fantastic experience working with Charlie as our real estate agent via Folio.He was incredibly supportive throughout the entire process and made renting a property smooth and stress-free. Charlie coordinated everything efficiently, kept us informed at every step, and was always available to answer any questions we had. His professionalism and dedication truly stood out. Highly recommend Charlie if you’re looking for someone reliable and easy to work with!

Reply from Folio London
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.