I had nice with the staff and well dedicated with the service and way of interaction with me, honestly saying I had bad experience with online shopping. But dealing with your staff Mr. Rhoby, the... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The speaker photo was lovely. It was used as an anniversary gift for my partner. The speaker however wasn't working and constantly needed charging and never ended up being fully charged. I order... See more
Company replied
Amazing experience! Rhoby was incredibly helpful in assisting me with choosing the perfect gift for my friend. He was patient, kind, and really took the time to understand what I was looking for.... See more
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Had a problem with card payment but Amer called immediately and knew about my problem. He was very polite, assisted me promptly and made sure all things have been settled. Delivery was also quick and... See more
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Company details
Written by the company
Ferns N Petals offer online flower, cake & gift delivery in across UAE
Contact info
Street 6, P.O BOX 393728, Dubai, United States
- 971563588918
- support@fnp.ae
- www.fnp.ae
3.7
Average
833 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam never buy from this company
15 June 2026
Unprompted review
Reply from fnp.ae
Dear Dr GT,
We sincerely apologize that your experience did not meet your expectations. We understand your disappointment and regret any inconvenience caused. This is certainly not the experience we strive to provide.
Please share your order number with us at support@fnp.ae or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
Nothing like the picture
I ordered flowers worth 130 aed. The flowers were not fresh with petals already drooping. The picture on the website showed green leaves and ribbon and a decent presentation. What they received was nothing like the picture
15 June 2026
Unprompted review
Reply from fnp.ae
Dear Anahita,
We sincerely apologize for the disappointing experience you had. We understand how upsetting it must have been to receive flowers that were not fresh and did not match the presentation shown on our website. This is certainly not the experience we strive to provide.
Please share your order number with us at support@fnp.ae or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
Botched Delivery
Botched Delivery, Lack of accountability, Poor Customer Service.
8 June 2026
Unprompted review
Reply from fnp.ae
Dear Kiran,
We sincerely apologize for the disappointing experience you had. We understand your frustration regarding the delivery, the lack of accountability, and the customer service you received. This is certainly not the experience we strive to provide.
Please share your order number with us at support@fnp.ae or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
Ridiculous CRM system
Ridiculous CRM system , I tried placing order yesterday, payment was not accepted but debited from my account placed 2 order in a hope that 2nd time it will get through.
I got email payment failed both times .
Now occasion is over and they are delivering both orders today eating up my hard earn money .highly unexpected.
Although I have got emails order is cancel still it shows out for delivery.
Order ref: 7317400401
Order ref 73174004
11 June 2026
Unprompted review
Reply from fnp.ae
Dear Jagriti,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been to face payment issues, receive failed payment notifications, and then see the orders being processed for delivery after the occasion had already passed. We also regret the confusion regarding the order status and the inconvenience caused. This is certainly not the experience we strive to provide.
Please share your order number(s) with us at support@fnp.ae or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
I send a gift to my mother in her BD…
I send a gift to my mother in her BD she received a partially broken one and FNP simply did not response to my complaint it is not the first time they show i irreliability. So shameful
1 June 2026
Unprompted review
Reply from fnp.ae
Dear Dima,
We sincerely apologize for the disappointing experience you had. We understand how upsetting it must have been to know that the gift sent for your mother’s birthday arrived partially damaged, and we regret that your complaint was not addressed as expected. This is certainly not the experience we strive to provide.
Please share your order number with us at support@fnp.ae or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
Worst-worthy experience by far!
Worst-worthy experience by far!! I am a regular with F&P despite their 'above-market product pricing'; fast delivey only was (their) strong suit.
Strong suit stripped—charging the full amount for unavailable products for order number 4394574:
1. Golden Delight Rasmalai Eggless Cake- 12 Kg: INR2328.23
2 and 3. Personalized Initial Mug with Pink Carnations *2: INR2,040.80
4. Personalised Orchid Whispers: INR2066.63
⇀⇀ Total in AED: 263
--Receiver: Chocolate cake, no carnations, and mugs; missing personalized image but lousy orchid arrangements.
---After hounding the call center, a refund of AED10!!!
---In all fairness, an executive reached out about replacing ONLY THE CAKE, BUT NEVER INFORMED ME THAT MUGS AND PERSONALIZED IMAGES WOULD NOT BE DELIVERED.
------Customer care representatives are also not helpful!!!!
-----Cherry on top: no matter what options I select to connect to an agent on their customer care number—one ring and radio silence.
----Does this mean that they do not wish to respond and resolve?
MY SINCERE SUGGESTION: PLEASE CHECK BEFORE PAYING THE FULL AMOUNT.
19 May 2026
Unprompted review
Reply from fnp.ae
Dear Neha,
We sincerely apologize for the extremely disappointing experience you had. We understand how frustrating it must have been to receive an order that did not match your expectations, with multiple items missing, personalization concerns, and difficulties while trying to reach our customer support team. We also regret the inconvenience caused due to the refund and communication issues. This is certainly not the experience we strive to provide, especially for our regular customers.
Please share your order number with us at support@fnp.ae or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
Thank you Rhoby for your help in…
Thank you Rhoby for your help in placing my order .
11 May 2026
Unprompted review
Reply from fnp.ae
Dear R K,
Thank you for your wonderful feedback. We are delighted to hear that Rhoby was able to assist you with placing your order and provide a smooth experience. We will surely share your kind words with Rhoby.
We truly appreciate your support and look forward to serving you again.
Regards,
Team fnp.ae
Yesterday I made order a cake for…
Yesterday I made order a cake for Kolkata but that cake was very sweet and feel like eating sugar.
And delivery time also too late and cake was too much dry from inside.
I don't aspect from fnp like this.
10 May 2026
Unprompted review
Reply from fnp.ae
Dear Rudra,
We sincerely apologize for the disappointing experience you had. We understand your concern regarding the delayed delivery and the quality of the cake received, including the taste and freshness issues. This is certainly not the experience we strive to provide, and we regret not meeting your expectations.
Please share your order number with us at support@fnp.ae or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
Rhoby helped me a lot
Rhoby helped me a lot, I received professional service.
10 May 2026
Unprompted review
Reply from fnp.ae
Dear Afra,
Thank you for your wonderful feedback. We are delighted to hear that Rhoby was able to assist you and provide professional service. We will surely share your kind words and appreciation with Rhoby.
We truly appreciate your support and look forward to serving you again.
Regards,
Team fnp.ae
Very poor service
Very poor service. No feedback on delivery. I ordered gift on Mother’s Day and day is about to over and no delivery made. Very poor gift platform in UAE . Better not to use this platform again
10 May 2026
Unprompted review
Reply from fnp.ae
Dear Mohd,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been to wait for your Mother’s Day gift delivery without receiving timely updates, especially for such an important occasion. This is certainly not the experience we strive to provide.
Please share your order number with us at support@fnp.ae or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
Very bad service today
Very bad service today , agents who doesn’t want to help at all . 3 hours calling them because my orders came broken or incomplete. Agents on the phone keeps hanging up the phone with very bad attitude also !
10 May 2026
Unprompted review
Reply from fnp.ae
Dear CEST. SAUVAGE,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been to receive broken or incomplete orders and face difficulties while trying to get assistance from our team. We also regret the inconvenience caused during your interactions with our customer support team. This is certainly not the experience we strive to provide.
Please share your order number with us at support@fnp.ae or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
I was the recipient of flowers for my…
I was the recipient of flowers for my birthday delivered by fnp. The flowers were clearly not fresh- some petals fell off, most of them were wilted, some stems and leaves were rotted at the base. 2 days later they need to be thrown out.
8 May 2026
Unprompted review
Reply from fnp.ae
Dear Nadia,
We sincerely apologize for the disappointing experience you had. We understand how disappointing it must have been to receive flowers that were not fresh and did not meet the quality expected for your birthday celebration. This is certainly not the experience we strive to provide, and we regret the inconvenience caused.
Please share your order number with us at support@fnp.ae or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
I ordered a cake and flowers to…
I ordered a cake and flowers to surprise my mom for her 84th birthday. The cake was smashed and not even readable and the flowers were wilting when the arriving. I tried to call the 056 number on the site, so I'd have time to fix it before the day was over, there was no one answer, I left a message. I also wrote an email to complain. I was told they would replace the flowers and cake (the next day, after my moms birthday was OVER) when I told them that was not acceptable, they offered me an 18% discount on my next order. I have been a customer of theirs for over 10 years and spent so much money, and this is what I have recieve in return for my loyalty. Not even a refund, which is the very least I would have expected. Needless to say, there are plenty of other companies I can give my business too.
4 May 2026
Unprompted review
Reply from fnp.ae
Dear Barbara,
We sincerely apologize for the disappointing experience you had. We understand how upsetting it must have been, especially while celebrating your mother’s 84th birthday, to receive a damaged cake and flowers that did not meet the expected quality. We also regret the delay in addressing your concern and understand your disappointment, particularly as a long-time valued customer. This is certainly not the experience we strive to provide.
Please share your order number with us at support@fnp.ae or WhatsApp us at +971563114488, and we will review the matter on priority and work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
I’m extremely disappointed with the…
I’m extremely disappointed with the cake we ordered. It tasted bad, seemed not fresh, and the quality was far below expectations. Unfortunately, after eating it, four members of our family suffered food poisoning symptoms, which was very serious and upsetting. What should have been a happy occasion turned into a terrible experience. I would not recommend ordering from here, and I hope stricter hygiene and quality standards are taken seriously. Order 4348707
1 May 2026
Unprompted review
Reply from fnp.ae
Dear Nagham,
We sincerely apologize for the extremely disappointing experience you had. We understand how concerning it must have been to receive a cake that did not meet the expected quality standards and to hear about the health concerns you and your family experienced afterward. We take such feedback very seriously, and this is certainly not the experience we strive to provide.
Please share your order number with us at support@fnp.ae or WhatsApp us at +971563114488, and we will review the matter on priority and investigate the concern thoroughly to work towards a resolution as quickly as possible.
Regards,
Team fnp.ae
Payment issue painlessly sorted
Had a payment issue but Krutika was a huge help.
She proactively called me when she noticed the payment wasn't going through and she stayed on the call with me till the issue was sorted, guiding me all along.
A huge thank you, Krutika!
29 April 2026
Unprompted review
Reply from fnp.ae
Dear RK,
Thank you for your wonderful feedback. We are delighted to hear that Krutika was able to assist you and provide proactive support in resolving your payment concern. We truly appreciate your kind words and will make sure to share your appreciation with Krutika.
We look forward to serving you again.
Regards,
Team fnp.ae
Amazing service and customer service
Amazing service and customer service . I want to thanks Surendra for making my experience easy and amazing
20 April 2026
Unprompted review
Reply from fnp.ae
Dear Jeannette,
Thank you for your wonderful feedback. We are delighted to hear that you had an amazing experience with FNP and that Surendra was able to assist you and make your experience smooth and easy. We will surely share your kind words and appreciation with Surendra.
We truly appreciate your support and look forward to serving you again.
Regards,
Team fnp.ae
I had the worst experience with FNP…
I had the worst experience with FNP today. I had placed an order for a midnight delivery, and it was neither delivered on time nor was I informed in advance that it wouldn't be. I was left waiting with zero communication, and when I followed up, I was given one excuse after another.
I would strongly advise everyone to avoid FNP. Their service quality has deteriorated significantly, and you will end up wasting your time and energy chasing them. Please explore other gifting platforms — don't make the same mistake I did.
20 April 2026
Unprompted review
Reply from fnp.ae
Dear Berna,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been to wait for your midnight delivery without receiving timely updates or prior communication regarding the delay. We regret the inconvenience caused and understand your disappointment with the overall experience. Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Completely disappointing experience
Completely disappointing experience. The flowers were ordered for my birthday, but they arrived already dried out and essentially dead. By the next day, all the petals had fallen off.
It’s honestly shameful for a company to deliver bouquets in such poor condition. I would absolutely not recommend this company.
There are many smaller businesses that provide much better quality and service — I strongly suggest ordering from them instead. FNP is a large company, and it feels like they don’t really care about their suppliers or the level of service being delivered.
I would not recommend ordering from this company.
17 April 2026
Unprompted review
Reply from fnp.ae
Dear Lana,
We sincerely apologize for the disappointing experience you had. We understand how upsetting it must have been to receive flowers for your birthday that did not meet the expected freshness and quality standards. We regret that the bouquet did not arrive in the condition expected for such a special occasion. Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Great customer service! Surendra was super helpful
Great customer service!
18 April 2026
Unprompted review
Reply from fnp.ae
Dear Tamara,
Thank you for your wonderful feedback. We are delighted to hear that you had a great experience with our customer service and that Surendra was able to assist you and provide helpful support. We will surely share your kind words and appreciation with Surendra.
We truly appreciate your support and look forward to serving you again.
Regards,
Team fnp.ae
Reply from fnp.ae
Dear Marcelle,
Thank you for your feedback. We are glad to hear that you had a good experience with our WhatsApp service. Your appreciation means a lot to us, and we will continue working to provide a smooth and convenient customer experience.
We truly appreciate your support and look forward to serving you again.
Regards,
Team fnp.ae
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