fnp.ae Reviews 

Nice customer support team and very well handled my query and provided quick resolution...FNP is best .. surely i will purchase again from FNP

Always in point with delivery but could improve more on wider product and reviews costs as well

Very bad experience!!!! Went yesterday to their warehouse in Al Quoz to choose the balloons and cake for my friend birthday. Made an choice, colours shape everything. Asked 10 times to make sure everything will be the same for delivery. Today she got everything wrong!!!! You have ruined my friend birthday because the staff over there not paying attention to anything. No trust at all in this company. Please stop with this business immediately. You are making people only disappointed

It was very good experience ordering with FNP.

Very helpful

Today my experience was great and excellent as i had an issue that wanted to postponed delivery as my friend traveled, Amer f&b staff who understood my issue and helped me with my request in changing date..
Really appreciate 5 star serve provided by Amer, and thanks to f&b for hiring such professional and amazing staff...

Absolutely Terrible Experience – Never Ordering from FNP Again

I placed an order the night before my mother's birthday and paid extra for a fixed-time delivery because my elderly parents sleep early, and I specifically needed the delivery before 5:00 PM IST.

What is unacceptable is that FNP never informed me that they were unable to fulfill my order. I only discovered something was wrong because I checked the order status myself and saw it was "On Hold." Had I not contacted customer support, I genuinely believe no one would have informed me that my order wasn't going to be delivered.

When I contacted support, I was simply told that the selected time slot was "not possible" and then informed that delivery wasn't possible at all on my mother's birthday. The only option offered was full-day delivery the next day, which is completely pointless for a birthday celebration.

By then, it was already too late for me to place an order with another company because I had trusted FNP and paid a premium for a guaranteed fixed-time delivery.

To make matters even worse, after cancelling the order, FNP automatically refunded my MONEY as FNP Cash without asking for my consent. I had to argue with customer support just to get my refund processed back to my original debit card. Only after repeated requests and complaints was my refund request finally escalated, and I was then told it would take 7–10 working days to receive my own money back.

- FNP failed to deliver a service that I paid extra for.
- FNP never proactively informed me about the issue.
I had to discover the problem myself.
- I lost the opportunity to order from another vendor.
- My mother's birthday surprise was completely ruined.
- My money was initially held as store credit instead of being refunded to my original payment method.

Offering a free cake for the next day or extra FNP Cash does not fix the fact that you ruined an important family occasion.

This experience reflects a complete lack of professionalism, communication, and customer care. I will never use FNP again and cannot recommend them to anyone who is relying on them for an important occasion. If you promise fixed-time delivery and charge extra for it, you should honor that commitment—or at the very least, inform your customer immediately instead of waiting for them to discover the problem themselves.

I regularly receive gifts from FNP, but this time the experience was unacceptable. A Bateel gift box containing four bottles of dry fruits arrived, and two of them were stale. After consuming them, I experienced stomach upset.
I reported the issue to FNP, only to be told that they accept quality complaints only within 48 hours of delivery. This policy makes no sense for gifts. The recipient often doesn’t even know when the item was delivered, let alone open and consume everything within two days.
If FNP expects customers to finish all edible gifts within 48 hours just to qualify for support, it shows a serious gap in their quality assurance and customer care processes.

Update-1 (15 July 2026): After I posted this review, FNP publicly asked me to provide the order number. However, the order number (4511416) and its screenshot had already been included in my complaint, and FNP had acknowledged it in their earlier email responses before rejecting my complaint based on their 48-hour policy. I have now also provided the expiry date requested. The products remain available for collection and inspection, and I am awaiting the outcome of their quality investigation. I will update this review again based on how the matter is ultimately resolved.

I am extremely disappointed with my experience.

I placed my order in good faith, expecting to receive exactly what was promised. Instead, what I received was completely different from my expectations, and the way my complaint was handled made the situation even worse.

As a customer, I expect honesty, transparency, and accountability. Unfortunately, I experienced the opposite. It felt as though my concerns were ignored, and I was left questioning whether the company genuinely values its customers after the sale.

This is not how a reputable business should treat its customers. When people spend their hard-earned money, they deserve to receive what they paid for and to be treated with respect if something goes wrong.

I sincerely hope the company takes responsibility for this issue and resolves it properly. Until then, I cannot recommend this company based on my experience.

I am sharing this review to warn other potential customers to exercise caution and to encourage the company to improve its customer service and business practices...

I was very disappointed with my experience today. The flowers I initially received were of poor quality. When I requested a replacement, the new bouquet was even worse. I expected much better service and quality from FNP. This experience has been very disappointing, and I hope you will address this issue and provide a proper resolution.

Worst experience I have ever had! I payed for express delivery, wasn’t delivered. Tried to reach out to customer service, they keep declining my call, rescheduled for 2 hours later without notification. Then I tried to cancel order but they keep ignoring me. Will never ever deal with such unprofessional company.

I received a gift hamper for my 6yrs old son. It was a get well soon kit delivery to hospital .The items and toys had stickers that it was purchased from day-to-day .It also had some cookies and biscuits which i was skeptical to use as I doubt they were also procured from after market shops.
Please be mindful regarding the quality of products that are being delivered especially for kids. Taking into consideration the high price being charged for hampers ,your team should not compromise on quality.

Order 4472774
Very disappointing experience.
I order on 19 June ok Father’s Day
Today I Fnp agent is called for delivery
Aa I already mentioned, I don’t need any delivery now
How y you guys can cal for delivery

I ordered a cake and paid through Tabby. One payment installment was already deducted from my account, but the cake was never delivered.

Despite multiple follow-ups, I have not received a proper resolution or refund. Charging a customer for an order that was not delivered is completely unacceptable.

I expect an immediate refund and better customer service. I would not recommend this service based on my experience.

Extremely disappointed with FNP. Had a birthday gift delivery to the Philippines scheduled for 17th Jun 26. Received messages 3 days in advance saying packing as advertised was not available. Informed them to proceed with whatever can be managed. The gift was not delivered on the 17th. I have been following up since 3 days and neither the gift has been delivered nor has anyone contacted me with regards to the refund. FNP is completely unreliable and unprofessional.

I had an extremely disappointing experience with FNP.ae and would strongly caution others before using their services.

I have placed an order through FNP.ae for a flower delivery in Amman Jordan. The order was not delivered as expected, the delivery status was inaccurate, and the product received did not match what was ordered.

What made the situation significantly worse was the way my complaint was handled. After raising a complaint through FNP.ae, I was contacted by a lady named Hala through a Jordanian WhatsApp number, who identified herself as the owner of a flower shop and claimed she was acting on behalf of FNP.ae to resolve the issue. Rather than following a formal customer service process, she attempted to persuade me to cancel my complaint and inform FNP.ae that the issue had been resolved. In return, she proposed handling the refund directly between herself and me, outside the official FNP.ae process.

When I refused, the communication became increasingly uncomfortable and inappropriate. I eventually had to block her number based on guidance received from customer service. After doing so, additional contact was made through other channels, including communication directed toward the receivers number in Amman .

I have shared the voice notes and WhatsApp messages with FNP.ae’s customer service team and requested a formal investigation into how my personal information was shared and how this situation was allowed to occur and till now no action has been taken!

As a customer, I expected a simple flower delivery service. Instead, I found myself dealing with a stressful situation involving harassments, repeated contact, poor complaint handling, and serious concerns regarding customer privacy and data protection.

Please refrain from using this website specially for any international deliveries as this can expose you to serious harassment and personal information disclose with unauthorized parties.