I had nice with the staff and well dedicated with the service and way of interaction with me, honestly saying I had bad experience with online shopping. But dealing with your staff Mr. Rhoby, the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The speaker photo was lovely. It was used as an anniversary gift for my partner. The speaker however wasn't working and constantly needed charging and never ended up being fully charged. I order... See more
Company replied
Amazing experience! Rhoby was incredibly helpful in assisting me with choosing the perfect gift for my friend. He was patient, kind, and really took the time to understand what I was looking for.... See more
Company replied
Had a problem with card payment but Amer called immediately and knew about my problem. He was very polite, assisted me promptly and made sure all things have been settled. Delivery was also quick and... See more
Company replied
Company details
Written by the company
Ferns N Petals offer online flower, cake & gift delivery in across UAE
Contact info
Street 6, P.O BOX 393728, Dubai, United States
- 971563588918
- support@fnp.ae
- www.fnp.ae
3.7
Average
834 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from fnp.ae
Dear Marcelle,
Thank you for your feedback. We are glad to hear that you had a good experience with our WhatsApp service. Your appreciation means a lot to us, and we will continue working to provide a smooth and convenient customer experience.
We truly appreciate your support and look forward to serving you again.
Regards,
Team fnp.ae
Reply from fnp.ae
Dear Customer,
Thank you for your wonderful feedback. We are delighted to know that you have been regularly using our services and are happy with your experience. Your continued trust and support mean a lot to us.
We truly appreciate your kind words and look forward to serving you again.
Regards,
Team fnp.ae
Extremely disappointing experience with…
Extremely disappointing experience with FNP.
I ordered a cake and flowers for my grandmother’s birthday from UAE, trusting FNP to deliver on time for such an important occasion. Unfortunately, the order was not delivered at all—even after the birthday passed.
I kept tracking the order and chatting with the chatbot, but there was no proper update or resolution. Because I believed the delivery would happen, I didn’t even call my grandmother to wish her, planning to speak once the surprise was delivered. The day passed, the surprise was ruined, and the emotional damage cannot be explained.
This wasn’t just a product—it was about emotions and trust. FNP failed completely on both service and responsibility. Next day when i spoke with a customer service she informed they will arrange ASAP ,after sometime i received a mail ,order got cancelled .
I would not recommend FNP for anyone ,very bad service provider
14 April 2026
Unprompted review
Reply from fnp.ae
Dear Customer,
We sincerely apologize for the extremely disappointing experience you had. We understand how upsetting it must have been, especially as the order was meant to be a special birthday surprise for your grandmother. We regret that the order was not delivered as expected, the lack of timely updates, and the inconvenience caused due to the cancellation after the occasion had passed. We truly understand that such gifts carry emotional value, and we regret not meeting your expectations. Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Everything went wrong because of this…
Everything went wrong because of this useless people. They are liars. They say they delivered when item was not even shipped. Don’t believe them. There are many other local suppliers who can do a better job
10 April 2026
Unprompted review
Reply from fnp.ae
Dear Biju,
We sincerely apologize for the disappointing experience you had. We understand your frustration regarding the order status and the concerns raised about the delivery updates. We regret the inconvenience caused and assure you that this is not the level of service we strive to provide. Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Extremely disappointing experience with…
Extremely disappointing experience with FNP
I ordered a cake and flowers for a special birthday surprise and made sure to provide the correct restaurant address. I was physically present at the location, waiting — yet the order was never delivered.
Their excuse was that the “recipient was unreachable,” which is completely false. I was there the entire time, and no one called me. This could have been easily resolved with a simple phone call.
What made it worse:
They completely missed the promised delivery time
No effort to contact the sender
Customer service kept repeating the same excuses
They refused to cancel or refund
Offered redelivery at midnight or the next day, which is unacceptable for a time-sensitive occasion
This completely ruined a birthday surprise.
Very poor service, lack of accountability, and no proper customer support. I would not recommend using them if you expect reliability.
Still waiting for a proper resolution and refund.
order #4304932
8 April 2026
Unprompted review
Reply from fnp.ae
Dear Hend,
We sincerely apologize for the disappointing experience you had. We understand how frustrating and upsetting it must have been, especially for a special birthday surprise where timely delivery was important. We regret the missed delivery expectations, the communication gaps, and the inconvenience caused while trying to get a resolution. This is certainly not the experience we strive to provide. Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
Reply from fnp.ae
Dear Hamad,
Thank you for your wonderful feedback. We are delighted to know that you had a very good experience with FNP. Your appreciation means a lot to us and motivates our team to continue providing the best service to our customers.
We truly appreciate your support and look forward to serving you again.
Regards,
Team fnp.ae
I had a great experience thanks to…Rhoby
I had a great experience thanks to Rhoby. He was very helpful and friendly throughout the entire process, making it easy and pleasant to place my order. He took the time to assist me properly and ensured everything was handled smoothly. The quality of the product was excellent and definitely worth the price. Highly appreciate his outstanding service!
7 April 2026
Unprompted review
Reply from fnp.ae
Dear Shihabudheen,
Thank you for your wonderful feedback. We are delighted to hear that Rhoby was able to assist you and make your ordering experience smooth and pleasant. We truly appreciate your kind words about his helpful and friendly service, and we will surely share your appreciation with Rhoby.
We are also happy to know that you were satisfied with the product quality and your overall experience. We look forward to serving you again.
Regards,
Team fnp.ae
First class service
I order from fnp.ae every year for my sister’s birthday and cannot fault them. The service is always excellent. I had an issue placing my order but then had an immediate call from Rhoby who helpfully assisted with my purchase making it a smooth transaction. I wouldn’t use any other delivery service it is 10/10, thank you fnp.ae!
7 April 2026
Unprompted review
Reply from fnp.ae
Dear Pam,
Thank you for your wonderful feedback. We are delighted to know that you have been choosing FNP for your sister’s birthday celebrations every year and that you continue to have a great experience with us. We are glad that Rhoby was able to assist you promptly and make your ordering process smooth and hassle-free.
We truly appreciate your trust and kind words, and we will surely share your appreciation with Rhoby. We look forward to serving you again.
Regards,
Team fnp.ae
Service is fast and easy..thanks Rhoby…
Service is fast and easy..thanks Rhoby for the assistance 😊
7 April 2026
Unprompted review
Reply from fnp.ae
Dear Demae,
Thank you for your wonderful feedback. We are delighted to hear that you found our service fast and easy. We are glad that Rhoby was able to assist you and make your experience smooth and convenient. We will surely share your kind words and appreciation with Rhoby.
We truly appreciate your support and look forward to serving you again.
Regards,
Team fnp.ae
There was an issue with paying my order…
There was an issue with paying my order online and Rhoby was proactive in calling me and assisted with sending a payment link and apologised for the issue.
6 April 2026
Unprompted review
Reply from fnp.ae
Dear Erika,
Thank you for your wonderful feedback. We are delighted to hear that Rhoby was able to proactively assist you with the payment concern and make the process smooth by providing the required support. We truly appreciate your kind words and will surely share your appreciation with Rhoby.
We look forward to serving you again.
Regards,
Team fnp.ae
I have been using FnP for many years…
I have been using FnP for many years Today Easter Sunday sent my Son some Easter chocolate they were delighted said chocolate absolutely delicious
Always the best quality with everything. Today slight delay with delivery due to the current situation in middle east. The chocolate bunnies and friend brought a smile to my son and his wife's faces in this stressful time. Thank you FnP
5 April 2026
Unprompted review
Reply from fnp.ae
Dear Fernabranca,
Thank you for your wonderful feedback. We are delighted to know that you have been trusting FNP for many years and that the Easter chocolates brought happiness to your son and his family. We are glad to hear that they enjoyed the quality and taste of the product.
We truly appreciate your continued support, understanding, and kind words. It means a lot to us, and we look forward to creating many more special moments for you in the future.
Regards,
Team fnp.ae
i want to thank you for assisting of…
i want to thank you for assisting of your staff but i didn’t ask his name actually his very kind service and helpful have a great day
4 April 2026
Unprompted review
Reply from fnp.ae
Dear Zhjean_Marie,
Thank you for your kind feedback. We are delighted to hear that you had a positive experience with our team member and that you received helpful and kind assistance. We truly appreciate you taking the time to share your appreciation.
We will surely share your feedback with the team, and we look forward to serving you again.
Regards,
Team fnp.ae
Seamless ordering process and great support team
Seamless ordering process and specials thanks to Rhoby for solving a glitch and helping with additional discounts which made my day
3 April 2026
Unprompted review
Reply from fnp.ae
Dear Sudeep,
Thank you for your wonderful feedback. We are delighted to hear that you had a seamless ordering experience and that Rhoby was able to assist you in resolving the issue and provide the required support. We truly appreciate your kind words and will surely share your appreciation with Rhoby.
We are glad to know that his assistance made your experience better. We look forward to serving you again.
Regards,
Team fnp.ae
Rhoby was very efficient in guiding…
Rhoby was very efficient in guiding throughout the ordering process. Looking forward to a seamless delivery!
2 April 2026
Unprompted review
Reply from fnp.ae
Dear Hozaifa,
Thank you for your wonderful feedback. We are delighted to hear that Rhoby was able to efficiently guide you throughout the ordering process and make your experience smooth and convenient. We will surely share your kind words and appreciation with Rhoby.
We look forward to delivering a seamless experience and serving you again.
Regards,
Team fnp.ae
Reply from fnp.ae
Dear MS,
Thank you for your wonderful feedback. We are delighted to hear that you had a great experience with our service. We truly appreciate your kind words and will make sure to share your appreciation with Rhoby.
We look forward to serving you again.
Regards,
Team fnp.ae
Deflated balloons, poor customization, and shockingly bad customer service
Ordered customised balloons for a late-evening delivery (BD surprise early next morning), only to wake up and find half of the balloons deflated on the floor. For a company selling celebration setups, that alone is bad enough — but unfortunately, it wasn’t the only issue.
Multiple balloons had my husband’s name spelled incorrectly, & custom stickers were badly attached / peeling.
What made the experience even worse was the response from customer service. Leo was completely unapologetic, dismissive, and utterly unhelpful. His response was: the balloons “normally last 8 hours” -which, for everyone’s info, is not stated anywhere on their website.
This was meant to be a special birthday moment, and instead it was major let down.
If you’re ordering for anything important for your special moment, I would strongly think twice.
2 April 2026
Unprompted review
Reply from fnp.ae
Dear Olga,
We sincerely apologize for the disappointing experience you had. We understand how upsetting it must have been to see the customized balloons not meeting the expected quality, especially for a special birthday surprise. We regret the issues with the balloon condition, customization details, and the experience you had while seeking support from our team. This is certainly not the level of service we strive to provide. Your feedback is valuable to us and has been shared with the relevant teams to help us improve our services.
We truly appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
Regards,
Team fnp.ae
I had a great experience with FNP
I had a great experience with FNP. The service was quick, and the billing was transparent. Rhoby is one of the best customer services any company will have, indeed. The service was quick, and the billing was transparent and I do not doubt that I will come back. Thank you @Rhoby
1 April 2026
Unprompted review
Reply from fnp.ae
Dear Faten,
Thank you for your wonderful feedback. We are delighted to hear that you had a great experience with FNP and that you found our service quick and transparent. We truly appreciate your kind words about Rhoby and will surely share your appreciation with him.
Your trust and support mean a lot to us, and we look forward to serving you again.
Regards,
Team fnp.ae
For the flowers 5🌟 ,for delivery 3
For the flowers 5🌟 ,for delivery 3
They always charge extra money for fixed delivery time and never delivers on time.
Then why to ask for more money
31 March 2026
Unprompted review
Reply from fnp.ae
Dear Seda,
We sincerely apologize for the inconvenience caused. We understand your concern regarding the fixed-time delivery charges and the delay in delivery despite selecting this service. We regret that the experience did not meet your expectations, and we truly appreciate your feedback as it helps us improve our services.
We are glad to know that you were satisfied with the flowers, and we hope to have the opportunity to provide you with a better experience in the future.
Regards,
Team fnp.ae
The cake was milkish and creamy
The cake was milkish and creamy. I for one don’t like fluffy cakes so it wasn’t fluffy as per my preference and that cake was for my girlfriend’s Birthday/engagement.
Thank you FNP.AE
28 June 2025
Reply from fnp.ae
Dear Kouete,
Thank you for your feedback. We are glad to hear that you enjoyed the cake and that it added a special touch to your girlfriend’s birthday and engagement celebration. We truly appreciate you choosing FNP for your special moments.
Your support means a lot to us, and we look forward to serving you again for more memorable occasions.
Regards,
Team fnp.ae
Perfect for gifts
First, the official website is responsive and easy to navigate.
So i was browsing for some gifts for my wife's birthday. When i was about to check out, i left my order hanging due to an urgent call at work. Because of it, i actually forgot the whole birfthday gift thing.
Fortunately, FNP gave me a call to remind me of my pending order. A guy named Rhoby assisted me through that call. He is courteous and polite, also gave me a huge discount coupon! Big thanks to this man! You're awesome!
Flowers look fresh, the cake tastes awesome. And delivered at almost the exact time you need. I am a fan. Amazing.
28 March 2026
Unprompted review
Reply from fnp.ae
Dear David,
Thank you for your wonderful feedback. We are delighted to hear that you had a great experience with FNP and that our service helped you complete your order smoothly. We are glad that Rhoby was able to assist you proactively, provide helpful support, and make your experience even better. We will surely share your kind words and appreciation with Rhoby.
We are also happy to know that you loved the freshness of the flowers, the taste of the cake, and the delivery experience. Your trust and support mean a lot to us, and we look forward to creating more special moments for you.
Regards,
Team fnp.ae
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.