I had nice with the staff and well dedicated with the service and way of interaction with me, honestly saying I had bad experience with online shopping. But dealing with your staff Mr. Rhoby, the... See more
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The speaker photo was lovely. It was used as an anniversary gift for my partner. The speaker however wasn't working and constantly needed charging and never ended up being fully charged. I order... See more
Company replied
Amazing experience! Rhoby was incredibly helpful in assisting me with choosing the perfect gift for my friend. He was patient, kind, and really took the time to understand what I was looking for.... See more
Company replied
Had a problem with card payment but Amer called immediately and knew about my problem. He was very polite, assisted me promptly and made sure all things have been settled. Delivery was also quick and... See more
Company replied
Company details
Written by the company
Ferns N Petals offer online flower, cake & gift delivery in across UAE
Contact info
Street 6, P.O BOX 393728, Dubai, United States
- 971563588918
- support@fnp.ae
- www.fnp.ae
3.7
Average
833 reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
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Subpar quality of flowers
Ordered a 'Peach and pink rose luxury flower box' for 229AED + add on card for 15AED. Paid 289AED with Delivery charges for same day delivery.
Received the item in the evening with dry looking flowers, petal browning and browning in some parts of the other buds.
The add on card is 'best wishes', there was no option during the ordering process to indicate type of card, so expectation was a general card.
Complained in whatsapp on the cheap quality of the flowers, agent offered 39AED delivery charges refund and 18% discount on the next order. (as if there's a chance that you will order with them again). After 21min, closed the ticket.
The flowers have gotten worst in the morning and cannot be used for gifting. Raised the complaint again in the morning and requested a refund.
The Agent was nice enough to offer a replacement of flower box, which I accepted and requested also a replacement of 'best wishes' greeting card with a 'birthday' card.
Flower box arrived with some petal browning and couple of the flowers with blank ink. The replacement greeting card is a 'best wishes' card.
In the end, the flower box and the card still cannot be used for gifting. 289AED wasted.
9 August 2026
Unprompted review
Reply from fnp.ae
Dear Kenndi,
We sincerely apologize for the disappointing experience with the flowers and greeting card. We understand your frustration, especially after receiving a replacement that still did not meet your expectations. We regret the inconvenience caused and appreciate your detailed feedback.
Please share your order number with us at support@fnp.ae or via WhatsApp at +971 56 311 4488. Our team will review the matter on priority and work towards resolving it as quickly as possible.
Regards,
Team fnp.ae
Best experience with Mohammad amer
Best experience with Mohammad amer
22 August 2026
Unprompted review
Reply from fnp.ae
Dear Talseem,
Thank you for your wonderful feedback!
We're delighted to hear that you had a great experience with Mohammed Amer. We'll be sure to share your kind words with him—they'll mean a lot to him.
We truly appreciate your support and look forward to serving you again soon!
Regards,
Team fnp.ae
Fabulous
The service you guys provided was fantastic specially Amer was very helpful and the amount of dedication he is trying to solve the issue was too good. Hoping this kind of result from you guys. Thankyou
15 August 2026
Unprompted review
Reply from fnp.ae
Dear Salman,
Thank you for your wonderful feedback!
We're delighted to hear that you had a great experience with Mohammed Amer. We'll be sure to share your kind words with him—they'll mean a lot to him.
We truly appreciate your support and look forward to serving you again soon!
Regards,
Team fnp.ae
Fabulous experience with Mohammad amer..
Fabulous experience with Mohammad amer..
22 August 2026
Unprompted review
Reply from fnp.ae
Dear Md,
Thank you for your wonderful feedback!
We're delighted to hear that you had a great experience with Mohammed Amer. We'll be sure to share your kind words with him—they'll mean a lot to him.
We truly appreciate your support and look forward to serving you again soon!
Regards,
Team fnp.ae
Amer ...Fnp Customer Care support is…
Amer ...Fnp Customer Care support is very good and well knowledge about all products and services thank You 💕💕💕💕
19 August 2026
Unprompted review
Reply from fnp.ae
Dear Mohammad,
Thank you for your wonderful feedback!
We're delighted to hear that you had a great experience with Mohammed Amer. We'll be sure to share your kind words with him—they'll mean a lot to him.
We truly appreciate your support and look forward to serving you again soon!
Regards,
Team fnp.ae
Great work Mohammed amer
22 August 2026
Unprompted review
Reply from fnp.ae
Dear Chinnu,
Thank you for your wonderful feedback!
We're delighted to hear that you had a great experience with Mohammed Amer. We'll be sure to share your kind words with him—they'll mean a lot to him.
We truly appreciate your support and look forward to serving you again soon!
Regards,
Team fnp.ae
best experience with Mohammed amer
22 August 2026
Unprompted review
Reply from fnp.ae
Dear Guru,
Thank you for your wonderful feedback!
We're delighted to hear that you had a great experience with Mohammed Amer. We'll be sure to share your kind words with him—they'll mean a lot to him.
We truly appreciate your support and look forward to serving you again soon!
Regards,
Team fnp.ae
Great customer service
Had a problem with card payment but Amer called immediately and knew about my problem. He was very polite, assisted me promptly and made sure all things have been settled. Delivery was also quick and within the chosen time frame. Orders were all in a very good condition upon receiving. Would gladly refer the shop to my friends.
21 August 2026
Unprompted review
Reply from fnp.ae
Dear Resa,
Thank you for your wonderful feedback!
We're delighted to hear that Amer promptly assisted with your payment issue and ensured everything was settled smoothly. It's also great to know that your delivery was timely and your orders arrived in excellent condition.
We truly appreciate your kind words and recommendation!
Regards,
Team fnp.ae
Amer was super helpful and quick to…
Amer was super helpful and quick to respond, the fastest support to date from fnp
21 August 2026
Unprompted review
Reply from fnp.ae
Dear Dayana,
Thank you for your wonderful feedback!
We're delighted to hear that Amer was super helpful and quick to respond. We'll be sure to share your kind words with him.
We truly appreciate your support and look forward to serving you again soon!
Regards,
Team fnp.ae
Disappointing product
The ballons I ordered for an important occasion were partially deflated! I tried to contact them many times and no reply!
18 August 2026
Unprompted review
Reply from fnp.ae
Dear Jessica,
We sincerely apologize for the disappointing experience. We understand how upsetting it must have been to receive partially deflated balloons for an important occasion and then be unable to reach our team for assistance. We truly regret the inconvenience caused.
Please share your order number with us at support@fnp.ae or via WhatsApp at +971 56 311 4488. Our team will review the matter on priority and work towards resolving it as quickly as possible.
Regards,
Team fnp.ae
I am very grateful for Mr Amer
I am very grateful for Mr. AMER for his estimated effort and fast action to support my payment and for sure the discount 😀
17 August 2026
Unprompted review
Reply from fnp.ae
Dear Baher,
Thank you for your wonderful feedback!
We're delighted to hear that Amer provided fast and helpful support with your payment and assisted you with the discount. We'll be sure to share your kind words with him.
We truly appreciate your support and look forward to serving you again soon!
Regards,
Team fnp.ae
Nice Work Nice Conservation With…
Nice Work Nice Conservation With Mohammad Amer Good Experience Given Best Discount
15 August 2026
Unprompted review
Reply from fnp.ae
Dear Sk Yousuf,
Thank you for your wonderful feedback!
We're delighted to hear that you had a good experience with Mohammad Amer and appreciated the discount offered. We'll be sure to share your kind words with him.
We truly appreciate your support and look forward to serving you again soon!
Regards,
Team fnp.ae
Mohammad Amir great work best discount..
Mohammad Amir great work best discount..
15 August 2026
Unprompted review
Reply from fnp.ae
Dear MD Danish,
Thank you for your wonderful feedback!
We're delighted to hear that Mohammad Amir provided great service and helped you with the best discount. We'll be sure to share your kind words with him—they'll mean a lot to him.
We truly appreciate your support and look forward to serving you again soon!
Regards,
Team fnp.ae
I absolutely loved the experience with…
I absolutely loved the experience with them. Must recommended. Thank you fnp and Amer one of their executive for making the occassion memorable.
12 August 2026
Unprompted review
Reply from fnp.ae
Dear Hyder,
Thank you for your wonderful feedback!
We're delighted to hear that you had such a great experience with fnp.ae and that Amer helped make your occasion memorable. We'll be sure to share your kind words with him—they'll mean a lot to him.
We truly appreciate your recommendation and support and look forward to serving you again soon!
Regards,
Team fnp.ae
@FNP
@FNP — Is this really how you treat customers?
My mother turned 73 today. Since she lives alone in Jodhpur and I’m based in Dubai, I trusted FNP to help me make her birthday special.
I placed a customised cake order three days in advance — delivery promised between 10 a.m. and 12 p.m.
The cake did not arrive.
No proactive communication. No warning. No explanation.
I had to repeatedly chase your team myself.
By the time I managed to get an update, my mother had left home to celebrate with her friends. I asked FNP to deliver the cake to her updated location so she could still receive it. The response? “It’s out of network.”
So there was:
❌ A failed delivery
❌ No communication about the delay
❌ No meaningful attempt to fix the situation
❌ No supervisor or manager available to take ownership
❌ Absolutely no service recovery
I understand that mistakes happen. What I cannot understand is how a company that claims to “make moments special” can show so little urgency when it has clearly ruined one.
This wasn’t just a cake. It was a birthday gesture from a daughter living in another country, trying to make her mother feel special from afar.
FNP, I want someone from senior management to look into order #7468774904 and tell me what went wrong — and why nobody thought it was important enough to actually fix it.
@FNP — this is not customer service. This is a complete failure of service recovery.
11 August 2026
Unprompted review
Reply from fnp.ae
Dear Shivani,
We sincerely apologize for the disappointing experience with order #7468774904. We understand how meaningful your mother's 73rd birthday was and how important it was for you to make her feel special from Dubai. We deeply regret the missed delivery, lack of proactive communication, and the inadequate service recovery that followed.
Your feedback has been noted seriously, particularly regarding ownership and communication. We will share this with the concerned team for review and improvement.
Please be assured that we value your trust and are truly sorry that we fell short on such an important occasion.
Regards,
Team fnp.ae
Worst customer service treatment!!
Unfortunately, the worst experience I have ever had with birthday cake delivery...the delivery boy was very late in delivering the cake on time for a surprise party, and unilaterally decided not to deliver the cake because he was not on time...when spoken to the management, they investigated and came back saying delivery was late because of traffic, and delivery boy was "abused" by me for being late (which is absolutely non sense)!!! Honestly this is the first time I face such kind of customer treatment, and the worst thing they even decided not to reimburse me for the cake and the candles ordered!! This is the last time I am using this service and definitely will not recommend it to any of my friends.
10 August 2026
Unprompted review
Reply from fnp.ae
Dear Jalel,
We sincerely apologize for the disappointing experience you had. We understand how upsetting it must have been to face a delayed delivery for a birthday surprise and then be unable to receive the cake and candles. We also regret the way your concern was handled and understand your frustration regarding the resolution provided.
Please share your order number with us at support@fnp.ae or via WhatsApp at +971 56 311 4488. Our team will review the matter on priority and work towards resolving it as quickly as possible.
Regards,
Team fnp.ae
Manish was super helpful and friendly
Manish was super helpful and friendly. Thank you for the great support and customer service 🙏🏼
10 August 2026
Unprompted review
Reply from fnp.ae
Dear S SH,
Thank you for your wonderful feedback!
We're delighted to hear that Manish was super helpful and friendly and provided you with great support. We'll be sure to share your kind words with him—they'll mean a lot to him.
We truly appreciate your support and look forward to serving you again soon!
Regards,
Team fnp.ae
The speaker photo was lovely, but speaker not working.
The speaker photo was lovely. It was used as an anniversary gift for my partner.
The speaker however wasn't working and constantly needed charging and never ended up being fully charged.
I ordered it online, but my partner didn't want to return it.
14 March 2026
Reply from fnp.ae
Dear Ms. Wessels,
We sincerely apologize for the disappointing experience with the speaker you received as an anniversary gift. While we're glad you liked the product presentation, we regret that the speaker was not functioning properly and required constant charging. We understand how disappointing this must have been, especially for a special occasion.
Please share the order/reference number with us at support@fnp.ae or via WhatsApp at +971 56 311 4488. Our team will review the matter on priority and work towards resolving it as quickly as possible.
Regards,
Team fnp.ae
Support & Understanding
Mr. Manish was very kind and understanding.
I appreciate his kind assistance.
9 August 2026
Unprompted review
Reply from fnp.ae
Dear Fatima,
Thank you for your wonderful feedback!
We're delighted to hear that Manish was kind, understanding, and provided you with helpful assistance. We'll be sure to share your kind words with him—they'll mean a lot to him.
We truly appreciate your support and look forward to serving you again soon!
Regards,
Team fnp.ae
helium balloons
hi, my order was 4565071 fr helium personalized balloons, they asked me to collect it from warehouse, i called twice to ensure that it is ready, and they confirmed. btw on whats app noone responded while on same whatsapp while placing order they responded, anyhow, when i reached there i was unattended for almost half n hour and then they prepare the order after i reached there and then they wrote personal msg only on just 5 balloons and the guy said they can do it on all balloons but again he needs 15 mins or may be more.. the whole experience was so frustrating. the balloon size is small and the way they write the msg was also not professional.
7 August 2026
Unprompted review
Reply from fnp.ae
Dear Swati,
We sincerely apologize for the disappointing experience you had. We understand how frustrating it must have been to be asked to collect your personalized balloons from the warehouse, only to wait for an extended period before your order was prepared. We also regret the lack of response on WhatsApp and that the balloon size and personalization did not meet your expectations.
Please share the order number 4565071 with us at support@fnp.ae or via WhatsApp at +971 56 311 4488. Our team will review the matter on priority and work towards resolving it as quickly as possible.
Regards,
Team fnp.ae
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