Terrible customer service. Unclear returns process. Wouldn’t accept a return a few days late. Lack of after sale support
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I’d been messed around by another supplier who claimed they had this product in stock but in actual fact found out they didn’t, only one week after I had ordered. This left me in a desperate situation... See more
Company replied
We contacted Floorscan to look at the possibility of improving the sound proofing the walls in our apartment. We have lift shaft and motor room next to our apartment. Chris Trafford from Floorscan... See more
An enthusiastic team from whom I received prompt, no obligation advice on my noise issues. Upon providing me with options I instructed works to be carried out on my property with outstanding results.... See more
Company details
Written by the company
Floorscan provide the one stop shop for all your soundproofing needs.
Contact info
Suite 22, Foundry House, Waterside Lane, WA8 8GT, Widnes, United Kingdom
- 0151 933 0939
- info@floorscan.co.uk
- www.floorscan.co.uk
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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The flooring arrived quickly
The flooring arrived quickly. The service was good however when laid the tongues and grooves didn't line up properly on the adjoining boards so there was a slight ridge.

Reply from Floorscan Acoustics Ltd
Quick delivery staff very helpful
Very good service
Very good service,
unfortunately my first order was damaged,
but the damaged boards were replaced.
My second order was better only one board was with little damaged nothing big.
Over all a very good company,
I will order again from Floorscan acoustic Ltd
Thanks,
Jerome
Quick efficient deliveries and friendly…
Quick efficient deliveries and friendly helpful staff. Good prices
Excellent Service & Communication from…
Excellent Service & Communication from the start of our order until delivery.. Mark delivery driver was very helpful highly recommend Floorscan Acoustic. Thank you.
I highly recommend shopping with this company.
Very good and recommendable company. I made a small mistake while ordering but the staff reacted very quickly and helped to solve it. Especially thanks to Linda L. for help. I will definitely be back when I need the products that this company offers.
Great service all round
Very Good company
I ordered a product to go under…
I ordered a product to go under chipboard flooring for work on my home. The product was no longer available so the team at floor scan called me to let me know. They asked about my project and were able to give me an alternative, which has worked out really well. The bonus is the new product is made out of recycled plastic so pleased to be sustainable too.
Very good and attentive service
Could not fault the service
Could not fault the service. A special mention for Linda Lundon, exceptional customer service.
Great service, fast delivery
Great service! I ordered some gym flooring for my garage. It arrived very quickly, it’s really good quality and the prices were the lowest I could find. Overall very happy, and will be using Floorscan again in the future!
Delivered what we needed quickly and as…
Delivered what we needed quickly and as promised . Thanks!
Great products
Great products, and after a poor courier service, our complaint was answered and dealt with really well. All due Credit Simon called back on a Sunday to deal with a slight issue.
Great customer service
Helpful office, the back order arrived.d
I have two orders with Floorscan Acoustics. The office helpfully consolidated the order and I was able to add to the first order. The first has gone into back order after I had received an email indicating a delivery date. Luckily, this item is not yet on the critical path.
The office rang to apologise that the second order delivery would be a day late when it was arriving on the delivery date I expect had been first noticed of.
Dealings with the office have been good.
I will report if invited on the back order.....
And the back order has arrived with a day notice. Upped to 5star because they kept me informed. I'd use them again if required but have mentioned them to others more likely to need the product.
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