Terrible customer service. Unclear returns process. Wouldn’t accept a return a few days late. Lack of after sale support
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I’d been messed around by another supplier who claimed they had this product in stock but in actual fact found out they didn’t, only one week after I had ordered. This left me in a desperate situation... See more
Company replied
We contacted Floorscan to look at the possibility of improving the sound proofing the walls in our apartment. We have lift shaft and motor room next to our apartment. Chris Trafford from Floorscan... See more
An enthusiastic team from whom I received prompt, no obligation advice on my noise issues. Upon providing me with options I instructed works to be carried out on my property with outstanding results.... See more
Company details
Written by the company
Floorscan provide the one stop shop for all your soundproofing needs.
Contact info
Suite 22, Foundry House, Waterside Lane, WA8 8GT, Widnes, United Kingdom
- 0151 933 0939
- info@floorscan.co.uk
- www.floorscan.co.uk
4.1
Great
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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A great product
A great product. Once laid, even though it was only 3mm thick you could hear the difference straight away.
Great product, great service.
29 August 2022
Spot on
Spot on. Efficient, helpful and friendly across the board. From sales through to the lads in the warehouse where I picked up the materials.
8 August 2022
Loftboards from floorscan
Nice strong boarding totally soundproofed the room, warmed the room up considerably. Would recommend again.
5 August 2022
Fantastic quick and great service and…
Fantastic quick and great service and communication with the best price’s around.
The only negative was the driver of the delivery company used refused to assist with the unloading I had to get on the lorry to pass the items down of the lorry.
16 July 2022
Quick delivery which is important to us…
Quick delivery which is important to us builders.
11 July 2022
Thank you very much
Thank you very much! Good products, speedy delivery!! Thank you so much!
9 July 2022
Unprompted review
All Ok
All Ok. Site easy to navigate. 1 material req. not in stock but replaced without increase in cost. Conflicting messages about delivery/postponement, but all arrived in the end in good time to IoW, so ok
25 June 2022
Excellent service!
26 May 2022
I enquired to purchase acoustic…
I enquired to purchase acoustic underlay through a few companies, Floorscan were the best price and the communication was excellent from start to finish, highly recommend them. Amir
25 May 2022
Very good service and all on time.👍🏼
18 May 2022
Brilliant quick service
12 May 2022
Excellent service
12 May 2022
Reply from Floorscan Acoustics Ltd
Hi Maxim,
Following on from our conversation yesterday we are happy to assist with solving the issue. As discussed, showing on our system the product you ordered online was the product you received, although from our conversation I now understand this was not the product you intended to order.
We have taken on your feedback and always try our best to show clarity and the subtle differences between some of our products.
As you can tell by our other reviews this is not a regular occurrence.
Reply from Floorscan Acoustics Ltd
Hello,
Thanks for your review. Apologies that you were not happy regarding the delivery. If you would like to get in contact with the office and let us know what the issues were we can see what we can do. We are glad you were happy with the price and product.
Thanks
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