Terrible customer service. Unclear returns process. Wouldn’t accept a return a few days late. Lack of after sale support
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I’d been messed around by another supplier who claimed they had this product in stock but in actual fact found out they didn’t, only one week after I had ordered. This left me in a desperate situation... See more
Company replied
We contacted Floorscan to look at the possibility of improving the sound proofing the walls in our apartment. We have lift shaft and motor room next to our apartment. Chris Trafford from Floorscan... See more
An enthusiastic team from whom I received prompt, no obligation advice on my noise issues. Upon providing me with options I instructed works to be carried out on my property with outstanding results.... See more
Company details
Written by the company
Floorscan provide the one stop shop for all your soundproofing needs.
Contact info
Suite 22, Foundry House, Waterside Lane, WA8 8GT, Widnes, United Kingdom
- 0151 933 0939
- info@floorscan.co.uk
- www.floorscan.co.uk
4.1
Great
140 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Good products and delivery happened as…
Good products and delivery happened as promised!
14 March 2023
Reply from Floorscan Acoustics Ltd
Thank you for the review! We're glad you had a great experience.
As good as it gets
Great website, informative and friendly on the phone. Couldn't ask for more, a very well run company.
10 March 2023
Reply from Floorscan Acoustics Ltd
Thank you Paul, for the review. We're always happy to hear when our customers have had a great experience with our company.
Mixed review
Good service from ordering to deliver
Quality of flooring not the best. Not all uniform in sizes
15 March 2023
Reply from Floorscan Acoustics Ltd
Hi Alex,
Glad to hear you were happy with our service and delivery got to you in good time.
In terms of your reveiw on our Hush Panel 28's Quality, I can assure you these are checked thoroughly before being sent out in good condition and can only apologise if you're unhappy with the product.
If you could email me (reiley@floorscan.co.uk) with pictures of the product in question to determine why sizes were not unifrom we'd be happy to remedy the situation and replace faulty panels.
Feel free to call on 0151 808 1415.
Kind Regards,
Reiley.
In stock! And Next day delivery
I’d been messed around by another supplier who claimed they had this product in stock but in actual fact found out they didn’t, only one week after I had ordered. This left me in a desperate situation. Floorscan had this product in stock as advertised and delivered to me next day as promised, with 2 hour slot provided by delivery company. Would highly recommend for transparent transaction and delivery as promised. Thank you
30 January 2023
Reply from Floorscan Acoustics Ltd
Thank you Holly!
I'm glad that we were able to help you after that awful experience with other suppliers.
Honestly they have a great customer…
Honestly they have a great customer service and when called to discuss about my order they have sort out everything for me right away and got the products in time for my project.
Thanks
Vas
2 February 2023
Delivered quickly and in good condition
Delivered quickly and in good condition to the premises.
30 January 2023
They do what they say they will do
Easy to use website, fast dispatch and delivered when they said they would
31 January 2023
Firstly I thank you to Simon who given…
Firstly I thank you to Simon who given his expert advise and we overcome the problem of sound testing and most importantly all the materials were supplied by Riley it was great service from start to end one of best company to deal with ref to buying any kind of acoustics materials
Thank so much for help .
15 January 2023
Great buying experience
Easy to buy followed delivery instructions set by myself defo buy again
11 January 2023
Great company great products
Great company great products fantastic advice and expertise along with aftercare. The guys at floors can have been a huge help and the wall soundproofing I fitted with their advice is doing a great job against a noise issue that was making me ill.
8 January 2023
Excellent service,great products and a…
Excellent service,great products and a very good customer service.
Products arrived very quickly 5 star
Company
12 December 2022
Very good service and very fast
Very good service and very fast
Great to do business with
Thank you
8 December 2022
Reply from Floorscan Acoustics Ltd
Thanks Tom. Glad we could help
Boards Arrived Damaged, Company didn't care
The boards arrived damaged over half had the tongue and groove sections broken and chipped off. Reported to the company as they aren't cheap items and got a shrug of the shoulders response. They were clearly damaged in transit so I would have thought a token gesture of refunding the large carriage cost would have been the minimum offered, but nothing. I am now having to make do and mend something that I paid full retail for. If I wanted the equivalent of second hand boards, I would have bought second hand boards.
3 November 2022
Reply from Floorscan Acoustics Ltd
Hi Alex, our apologies for any inconvenience this may have caused.
As discussed in our email, to which unfortunately didn't receive a response, we do care and always strive to create a great service.
These boards are inspected thoroughly before being sent in good condition, usually arriving in 2 working days. Due to chipboard's brittle nature in rare cases like yours we can see some chipped edges have occurred when travelling nationwide across a pallet network.
Any damaged stock deemed unfit we do recommend refusing delivery for a replacement order to be shipped express once received.
If you would like to make contact with us via call (0151 808 1416) or email: reiley@floorscan.co.uk we would be happy to help remedy any unsatisfied service.
Kind Regards,
Reiley.
Riley and Simon where very helpful…
Riley and Simon where very helpful knowledgable and efficient.
10 October 2022
Very positive Experience
Ordered sound proofing M20 sheets and acoustic plasterboard to soundproof adjoining wall. Arrived next day as advertised. Had to collect a few more. Staff member very friendly and very helpful.
7 October 2022
Quality product
Quality product , happy with our hush accoustic floorboards.
delivery driver very considerate too
6 October 2022
Great service and product with good…
Great service and product with good advice on use of correct product in
6 October 2022
Would have been pretty helpful to know…
Would have been pretty helpful to know you only do kerbside delivery rather than to the door.Would have gone elsewhere had I known
22 September 2022
Reply from Floorscan Acoustics Ltd
Apologies that you may have missed our communication on kerbside deliveries. We do send out an animated video with each order to try and give our customers the quickest and easiest to digest information on how they will receive your delivery. In our industry and across construction supply the vast majority of materials are delivered kerbside.
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