Flexi Labels Reviews 

1,658
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I do not spend a lot with Flexi Labels but my orders are always well packed and sent out quickly . I am a repeat customer and the fact that the Company sells to individuals and not just Businesse... See more

Company replied

Rated 5 out of 5 stars

Absolutely no complaints. Not a large order but delivered quickly, reasonably priced and the quality is spot on.

Company replied

Rated 5 out of 5 stars

An amazing range of labels and now our one stop place to buy from. The types available are impressive. Whether plain stock, coated, inkjet, laser, etc, the range of finishes, including different adhe... See more

Rated 5 out of 5 stars

So this wasn't the biggest order on their books by any means. However, it was dealt with as though it was their most important transaction and was expedited with alacrity. It arrived with me well pa... See more

Company details

  1. Custom Label Printer
  2. Prints and Signs Store

Written by the company

Being the first choice for short run full colour printed labels, we’ve been supplying to all type of high street retail shops, offices, small businesses and corporate companies. We provide a personal design service, competitive prices and fast turnaround across the UK and Europe. We have a vast range of products to suit all type of food packaging, logistical, pharmaceutical and promotional products. Why not get in touch if you have an enquiry and our friendly customer service team will be happy to help you. Thank you from Flexi Team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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4.3

All reviews

(1,658)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quickly Sorted .…

Having spotted an error in an online purchase , I was able to get it amended quickly and receive confirmation of the change .

21 May 2025
Unprompted review
Flexi Labels logo

Reply from Flexi Labels

Hi Chris, thank you for your feedback. We look forward to doing more business with you in the future. Kind regards, Flexi Team

Rated 5 out of 5 stars

Great product/Exceptional service

Great product. Exceptional and I really do mean exceptional service. So very highly recommended.

9 May 2025
Unprompted review
Flexi Labels logo

Reply from Flexi Labels

Thank you so much for your feedback. We look forward to doing more business with you in the future. Kind regards, Flexi Team

Rated 1 out of 5 stars

DO NOT use this company

DO NOT use this company. Extremely poor quality labels. The labels peel constantly and are more suited in the bin than on any packaging. I was told down the phone by an 'apparent manager' in customer service support - NOT a manager) that they have been having on-going issues with the adhesive on the labels and yet they still continue to sell them, I questioned why they were doing this as they continue to sell faulty products whilst being fully aware of it. He became very argumentative and arrogant, refused to allow a return, replacement or refund. Appalling and atrocious customer service. Use any other company than this, we will not be using them again and have passed on feedback to the multitude of other suppliers and businesses I work with to not use them. AVOID AVOID AVOID!

12 May 2025
Unprompted review
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Reply from Flexi Labels

Hello, thank you for your feedback, and we're sorry about the issue with your order. We checked our records; you did speak to our manager.
You rang to complain about labels you purchased 8 months ago and insisted on a refund despite using all of these labels.
You were informed during the recent conversation: had the issue been reported in a reasonable time, an investigation on the stock would have been conducted, and a replacement would have been issued. You had no labels to return, nor did we have any stock left from that particular batch from last year. We still offered replacement sheets to resolve the matter, but you denied. For this reason, we were unable to conclude this matter. If you contact us within 14 days, we can still look at this matter together and work towards a resolution for you. Kind regards, Flexi Team.

Rated 5 out of 5 stars

Great value labels

I have been using this company for around 6 years now, the labels are some of the best value I have found. There have been a couple of issues along the way, but that’s not important, the importance is in how a company deals with the issues. They have been very quick to respond to my issues and help me along the way.

Order number - 2466869

9 May 2025
Unprompted review
Flexi Labels logo

Reply from Flexi Labels

Hi Aaron, your feedback is much appreciated. We will always make sure that you are happy with our products and service, no matter what it takes us to put it right if anything goes wrong. Thank you for working with us, and we look forward to doing more business with you in the future. Kind regards, Flexi Team

Rated 5 out of 5 stars

Overall find them excellent

Overall find them excellent,Service and product exemplary One issue I had was their template, I downloaded it and found it was fine but had a border round it. I wanted to remove the border but it was not for being removed or locked so had to make my own. The product is good and I would recommend

22 April 2025
Unprompted review
Flexi Labels logo

Reply from Flexi Labels

Hi Robert, your feedback is much appreciated.
If you are still having issues with using the Microsoft Word template, please speak to our design team. They can send you a new label template without any borders. We look forward to doing more business with you in the future. Kind regards, Flexi Team

Rated 3 out of 5 stars

I had problems inserting the rolls into…

I had problems inserting the rolls into the printer because they were a wider piquin. the measurements indicated were 80 mm but the rolls were a little larger. for now I managed to cut the roll by a few millimeters but for the future I would like to have rolls that do not exceed 80 mm. if by chance you have let me know that I will be happy to buy them back from you. thanks for your attention and good day

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent - immediate response to my question with accurate helpful information which solved my problem and saved me time and money. Will definitely buy from this company in the future for my office supplies.

13 March 2025
Unprompted review
Rated 1 out of 5 stars

This company is a dodgy company

This company is a dodgy company, we order Polypropylene material labels, they sent paper label, when we contacted the company and explained the manager said, that he cannot help and simply he said he will not accept return.

Be careful.

I do not recommend this company.

4 February 2025
Unprompted review
Flexi Labels logo

Reply from Flexi Labels

Hi Majid, we are sorry to hear that you are not happy with the labels received last month. Upon checking your order details, we can see that you ordered the same paper labels in Apr 2024 and Oct 2024.

In comparison to the paper labels that you paid for, plastic labels fall in a higher price range due to their durability, therefore we are unable to exchange these for free.

To resolve the matter, we suggested you keep the paper labels at a 50% discount and pay for the difference between paper and plastic label prices, and we deliver it for free however you refused to accept our offer.

Although we have been unable to conclude the matter on this occasion, if you change your mind within 14 days please get in touch and we will be happy to help. Kind regards Flexi Team

Rated 5 out of 5 stars

Excellent service from the Flexilabel…

Excellent service from the Flexilabel team. Friendly, quick & efficient turnaround. Needed the labels in a rush and their speedy & efficient service helped us change a big problem to a manageable issue, we can't thank them enough! Tracking & delivery was very efficient too. The service was amazing all round, I've already recommended them to friends & colleagues.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

really good labels

really good labels, nice and sticky, take print well on inkjet.
Fast delivery.
Would be good if the non-label side has some kind of print on it so it is easy to see which way up tp put in the printer

23 September 2024
Unprompted review
Rated 1 out of 5 stars

These guys have been my go-to for my…

These guys have been my go-to for my product labels for a long time. Orders always arrived quickly. I don't know what's changed lately but orders are taking weeks to arrive. I chased an order up a few weeks ago that was already two-weeks late and they only processed it when I called them. Now I am awaiting more labels that are getting near the two week mark. Really annoying as now I'm forced to try find a new supplier that does textured labels.

5 September 2024
Unprompted review
Flexi Labels logo

Reply from Flexi Labels

Hi Shane, we are sorry to hear that you are not happy with our lead time. Unfortunately, we have been unable to find your details on our system. In order for us to look into this matter, could you provide us with your order number(s) please? We look forward to hearing from you soon. Kind regards Flexi Team.

Rated 5 out of 5 stars

Ease of use and great service.

Firstly, a very simple and useful slider function on the website to narrow down the labels available for the particular size I required, and once decided plenty of options for the type of finish and adhesive required.
Secondly, easy to place the order, good communication throughout, and prompt delivery.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

I would like to say a huge thank you…

I would like to say a huge thank you for your help and patients with my new labels… they are perfect!
You put so much effort into getting it right for me I can’t thank you enough! They arrived this morning and I can’t wait for my customers to see them!

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

We have used Flexi Labels several times now and each time they have been fantastic. Our orders have been dispatched and delivered quickly, well packaged and all present and correct. The website is brilliant. It's easy to find what you need even when you don't fully know what size and spec you need. The labels are great value for money, we buy all of our labels from Flexi Labels. We recommend them to everyone.

27 February 2024
Unprompted review
Flexi Labels logo

Reply from Flexi Labels

Hello Ashley, thank you for taking the time to leave this review. We really appreciate your kind words and we're so glad to hear we're your go-to label supplier! We look forward to working with you again soon. Kind regards Flexi Team.

Rated 3 out of 5 stars

Price up. Quality down.

I have ordered from Flexi labels several times over the years. However I noticed on the last order the paper quality had dropped considerably. Consequently the new labels get jammed in the printer more often. I reached out to Flexi labels and they said it was due to their supplier and they replied with it was 'beyond our control'. Dissapointing as used to be a good product.

14 February 2024
Unprompted review
Flexi Labels logo

Reply from Flexi Labels

Hi Matt, thank you for taking the time to leave this review. We appreciate your frustration, therefore we responded to your email immediately confirming that we have not changed supplier for this material since your last order in 2022. Moreover, we have not received any other complaints regarding the quality as we have many customers who order this product from us on a daily basis. There is a possibility that the material manufacturer has slightly changed the construction in response to pulp shortage back in 2021-2022, however, this would only be by a few microns difference and would not affect the appearance, compatibility and usage of this product. Unfortunately, you did not respond to our email so we could not come to some conclusion over this matter. Should you wish to discuss this further, please contact us by email and we will be happy to assist you on this further. Kind regards Flexi Team.

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