I do not spend a lot with Flexi Labels but my orders are always well packed and sent out quickly . I am a repeat customer and the fact that the Company sells to individuals and not just Businesse... See more
Company replied
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See what reviewers are saying
Absolutely no complaints. Not a large order but delivered quickly, reasonably priced and the quality is spot on.
Company replied
An amazing range of labels and now our one stop place to buy from. The types available are impressive. Whether plain stock, coated, inkjet, laser, etc, the range of finishes, including different adhe... See more
So this wasn't the biggest order on their books by any means. However, it was dealt with as though it was their most important transaction and was expedited with alacrity. It arrived with me well pa... See more
Company details
Written by the company
Being the first choice for short run full colour printed labels, we’ve been supplying to all type of high street retail shops, offices, small businesses and corporate companies. We provide a personal design service, competitive prices and fast turnaround across the UK and Europe. We have a vast range of products to suit all type of food packaging, logistical, pharmaceutical and promotional products. Why not get in touch if you have an enquiry and our friendly customer service team will be happy to help you. Thank you from Flexi Team.
Contact info
Unit 7-10 Newark East, Newark Road, Fengate, Peterborough, PE1 5WJ, Peterborough, United Kingdom
- 01733 646 290
- info@flexilabels.co.uk
- www.flexilabels.co.uk
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Quality service & products
Quality products and printing, but perhaps more importantly, a faultless service. Georgia & Andrew have continually advised and assisted with every question and request you can imagine, always delivering.
I have, and will continue to recommend these guys to anyone using labels.
11 July 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We really appreciate your kind words about our team and have passed on your positive feedback to Georgia and Andrew. Also, thank you for recommending our services, we hope to work with you again soon. Kind regards Flexi Team.
Quick delivery, good price
Quick delivery, good quality labels at a reasonable price
21 July 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are pleased to hear you had a positive experience using our service and product. Kind regards Flexi Team.
Possibly the worst customer service and…
Possibly the worst customer service and product quality that I have ever had the misfortune to experience.
The printed labels were pixelated and nothing like the proof that I approved which they sent me.
Customer Service policy seems to be to fob you off at all times to the point of insulting your intelligence.
I ask for a product replacement for the unusable one they sent. I even posted them a label from another supplier to show what it could look like. Again, they deflected responsibility. I then requested a refund and had to response. Back to vistaprint where customer service makes happy customers.
Avoid at all cost.
Legally, they’re required to offer a full refund. Unfortunately, their policy is to dodge and fob.
Back to Vistaprint where they look after customers.
25 July 2023
Unprompted review
Reply from Flexi Labels
Hi Kevin,
We are sorry that you were not happy with the labels. However, it was very clear from the samples (you sent to us after receiving your order) that other company printed these on a top coated synthetic material whereas you purchased the same design on a vellum paper material from us – hence the difference in the quality in term of comparison.
Unfortunately, an electronic proof cannot physically differentiate the outcome you’d expect from labels printed on paper material versus labels printed on top coated synthetic material.
We have offered you a generous discount for a reprint which you have refused to accept. Therefore, we have been unable to resolve this matter on this occasion.
Regards from Flexi Team
Thanks for your help Andrew. Excellent turnaround!
Quick turnaround and excellent support!
18 July 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are happy to hear you were pleased with our speedy service and the support we provided. Kind regards Flexi Team.
Fast and friendly
Andrew, a real person, not a bot, on the chat was immensely helpful in getting me an urgent order done rapidly. For an earlier order they were also really helpful getting the colour right. Thank you so much - can't recommend Flexi Labels enough!
4 July 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We have passed on your positive feedback to Andrew. At Flexi Labels, we always aim to to provide excellent customer service and so we are happy to hear you had such a good experience. Kind regards Flexi Team.
Excellent service as always
Excellent service as always. Reliable, fast and well packed.
28 June 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are pleased to hear you were happy with the quality of our service and we hope to work with you again soon. Kind regards Flexi Team.
Very fast delivery and a pleasure to…
Very fast delivery and a pleasure to buy from… many thanks 😊
9 June 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are happy you were impressed with our speedy delivery and customer service. Kind regards Flexi Team.
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are happy to hear you had such a positive experience with our team and we hope to work with you again. Kind regards Flexi Team.
Fantastic!
We have used Flexi Labels on a couple of occasions now and both times have been fantastic! Our first order was delayed but Flexi Labels kept us informed on what was happening. The second time we ordered the incorrect labels, we used the live chat function on the website and Andrew was super helpful! The products are high quality and affordable. The website is easy to use, I especially love that you can search for labels based on your printer! All around a fantastic company to work with. We look forward to using Flexi Labels in the future, thank you from Tinman Steels Ltd!
15 May 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are delighted to hear you had such a good experience with us and we have passed on your positive feedback to Andrew. We hope to work with you again soon. Kind regards Flexi Team.
Excellent
Very good value for money, they arrived by the date given and were well packaged.
12 January 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are happy to hear you think our labels are very good value for money and we hope you continue to choose to work with Flexi Labels in the future. Kind regards Flexi Team.
I have ordered from Flexi Labels a…
I have ordered from Flexi Labels a number of times and the order has always been dealt with efficiently and the items dispatched promptly. I highly recommend.
4 May 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. Thank you for recommending us, we are very happy you continue to have such a positive experience with us. Kind regards Flexi Team.
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are pleased to hear you were delighted with both the product and service provided by our team. Kind regards Flexi Team.
Really odd sizes and requirements…
Really odd sizes and requirements fulfilled with no stress.
27 April 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. At Flexi Labels we go out of our way to provide the best service for our customers and we are pleased to hear you had a positive, stress-free experience. Kind regards Flexi Team.
A no problem experience
A no problem experience. Exactly as ordered and just what we wanted
5 April 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are delighted to hear you had such an easy and positive experience when working with us. We hope you choose to work with us again. Kind regards Flexi Team.
first time using flexi labels and it…
first time using flexi labels and it was really easy.
ordering online, easy to find what you needed and a fast delivery time and package was well protected arrived in one piece.
6 April 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are pleased to hear you had such a positive and stress-free experience when you ordered with us. We hope to work with you again. Kind regards Flexi Team.
The labels are excellent.I
The labels are excellent.Its a pity that they cant be supplied as single labels.
The design and drafting of templates was very frustrating and took about a week.I had to chase the order up thrice.The designer did a good job but it was a very long winded process.
23 March 2023
Unprompted review
Great service and labels
Very helpful on the phone, labels great quality - very happy customer
29 March 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We appreciate your positive feedback and are pleased to hear you had such a good customer service experience. Kind regards Flexi Team.
The designer was extremely helpful
The designer was extremely helpful, enabling me to get the exact design I wanted for our homemade apple juice bottle labels
4 April 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We have passed on your positive feedback to our design team and we hope to work with you again soon. Kind regards Flexi Team.
Second time purchasing
Second time purchasing from Flexi Labels. The first time I ordered I made a mistake but the team emailed to double check and quickly swapped the product over for me.
The product s have always been exactly as described and will be purchasing more.
24 March 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are pleased to hear you have chosen to use our services again and have had such a positive experience on both occasions. We hope you continue to chose Flexi Labels. Kind regards Flexi Team.
I am a regular customer at Flexi labels…
I am a regular customer at Flexi labels and will not look elsewhere for my candle business needs. The labels are really good quality and the process for ordering is simple.
Turnaround is always quick and the proofing system is spot on.
Highly recommended for any business needing top quality printed labels.
23 March 2023
Unprompted review
Reply from Flexi Labels
Hello, thank you for taking the time to leave this review. We are very grateful for your positive feedback and delighted to hear you choose to use our services regularly. We look forward to working with you again. Kind regards Flexi Team.
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