Fast Labels Reviews 2,728

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and professionalism of the staff. Many appreciate the superb quality of the products, noting vibrant colors, crisp details, and durable materials. The straightforward ordering system and quick turnaround times are also frequently mentioned as positive aspects of their experience. However, some customers were not happy with their order experience, citing issues with delays, uncommunicated changes to designs, and problems with receiving refunds. A few people also mentioned receiving incorrect orders or labels that did not match the proof, leading to frustration and additional steps to resolve the issues.

What people talk about most

Service

Clients share positive opinions on service, frequently praising the speed, professionalism, and helpfulness... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the easy and intuitive ordering... See more

Product

Reviewers highlight positive aspects of product. Many customers are satisfied with the quality, noting that... See more

Quality

Consumers find quality to be positive, with many praising the excellent print quality, high-quality... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love fastlabels, you can just order everything online, upload your files etc. etc. as their name suggests they’re offer really fast turnaround times, the quality is always bang on, and if you ever h... See more

Rated 5 out of 5 stars

I needed some labels to notify a change of address on Xmas cards, etc. I was originally going to buy a stamp but then wondered if it was possible to get some cheap, custom-printed, adhesive labels in... See more

Rated 5 out of 5 stars

I have just received another batch of labels from this company, fast labels. I cannot find the words to show how happy I am. Every batch I have ordered has been absolutely amazing. I want to thank fas... See more

Rated 5 out of 5 stars

First Class service. Second time I have used Fast Labels. I had difficulty submitting my own art work for another design but via telephone call I was assisted easily through the process for the exact... See more


Company details

  1. Custom Label Printer
  2. Prints and Signs Store
  3. Sticker Manufacturer

Written by the company

We are one of the fastest growing UK label printing companies, and we supply labels to thousands of business and product manufacturers across the UK. We specialize in self adhesive labels for bottles, packaging, food products and other business uses.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Top quality product

Great service. Top quality product. Arrived on time. Design service was basic with no design advice - which we were expecting. Would definitely recommend and will be using again.

20 April 2026
Rated 5 out of 5 stars

Great Support Service

Called Customer Support regarding two orders & delivery dates concerns . From the start Alex was fantastic. Sent tracking for the 1st order whilst i was still on the phone with him & then did exactly as he promised & spoke with production regarding my 2nd order. Alex sorted proofs which arrived with me within a hour & then managed to bring my delivery date forward so no deadlines was missed.

Massive Thank you to Alex!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service

I have just received another batch of labels from this company, fast labels. I cannot find the words to show how happy I am. Every batch I have ordered has been absolutely amazing. I want to thank fast labels for their amazing work and how quick these labels are delivered to me.

24 April 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

If you actually need stickers for a specific date, do not trust this company. I ordered on 19th April for an event this Sunday. Despite their name, they missed the delivery date!
The worst part isn't the delay, it's the customer service. When I complained, they blamed "system issues" and then had the nerve to tell me it was my responsibility to chase them up to ensure they did their job. Since when does the customer have to manage the supplier's technical glitches?
They only agreed to a refund once I mentioned I was escalating the matter to Trading Standards and a bank chargeback.
They are quick to take your money, but "Fast Labels" is just a brand name, not a reality. If you have a deadline, save yourself the stress and go elsewhere. Unprofessional and a total headache.

24 April 2026
Unprompted review
Fast Labels logo

Reply from Fast Labels

Hi Nathan,

Thank you for taking the time to leave your feedback. We’re really sorry to hear that your experience was disappointing, especially as your order was needed for a specific event date.

We do want to look into this properly and discuss it with you further, but at the moment we do not have enough order details to locate the order on our system.

We have requested some further information to be able to look further into this for you.

Once we have this information, we will make sure this is escalated to a manager so we can review the order timeline, communication, and any issues that may have caused the delay.

We’re sorry again for the frustration caused, and we would appreciate the opportunity to look into this properly for you.

Kind regards,

Keeley
Sales & Support Development Lead

Rated 5 out of 5 stars

Fastlabels is great for me

Fastlabels is great for me – with the ability to produce custom shaped labels on a range of common substrates that don't require huge production runs to be cost effective. My client love the quality too.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely AWFUL!

Ordered labels from Fast Labels with an estimated delivery date of Monday 20th April. The very next day, I contacted them to explain I urgently needed the labels by Friday and asked for a refund if this couldn’t be guaranteed.

Instead of issuing a refund, they said they needed to check with management to see what they could do and whether meeting the deadline was possible. Despite this uncertainty, they continued processing the order and sending proofs back and forth, even though I had made it clear the deadline was absolutely critical.

The process then became unnecessarily drawn out, with repeated back-and-forth on proofs. Edits were made to my design (including moving text) without my consent due to their printing requirements, which delayed things further.

On Wednesday, I was told the labels had been printed and would arrive Friday — which is what I needed. However, Friday arrived and no labels were delivered.

When I chased this, I was told the order hadn’t passed quality control — and no one had informed me because they “don’t have capacity” to update customers.

So despite clearly stating I needed the labels by Friday or a refund, they:

- Refused to refund when asked
- Continued processing while unsure they could meet the deadline
- Failed to deliver on the promised date
- Failed to communicate delays

I was left without the labels when I needed them, which has impacted my business.

I would not recommend using this company if you have any kind of deadline. Poor communication and unwillingness to resolve issues early on.

17 April 2026
Unprompted review
Fast Labels logo

Reply from Fast Labels

Good Morning Shu,

Thank you for your feedback. We’re sorry to hear about your experience and understand the importance of receiving your order on time.

When you contacted us on 13/04 requesting a cancellation, we explored whether we could still meet your deadline instead. As part of this, we worked with our design team and upgraded your order to a free rush service for dispatch on 17/04. This was done in good faith, as we have a duty of care to do everything we can to ensure our customers receive the product they’ve ordered, not to delay or prevent a cancellation.

We advised on 16/04 and advised that the order was still on schedule, subject to passing our quality control checks. Unfortunately, the order did not pass QC in time, which meant we missed the revised dispatch date.

At that point, the order was still within the original estimated delivery window, which is why a refund hadn’t initially been approved. However, we understand your concerns, especially given your earlier request, and after escalation, we authorised a full refund. This is now with our accounts team, once processed you will receive an email to confirm this.

We do recognise that communication could have been clearer, particularly around the risks of the revised timeline, and we’re sorry for the inconvenience this caused.

Jodie
Support Assistant Manager

Rated 1 out of 5 stars

Delivery was very late

Delivery was very late - and I had paid a surcharge for the fast service. This is not fair or the correct way to treat customers.

16 April 2026
Fast Labels logo

Reply from Fast Labels

Good Afternoon Christopher,

Thank you for your feedback. I’m sorry to hear that your delivery arrived later than expected, especially after you paid for an express service

We did everything we could to meet the deadline, our turnaround times are based on print-ready artwork. As changes were needed on part two and new artwork was supplied, along with the bank holiday, this caused a delay.

I have reached out to you as we would like to provide a suitable solution for you.

Your feedback is incredibly important to us, and we are committed to making this right. Please know that we value your business and appreciate your patience as we work to improve.

We look forward to hearing from you soon.

Jodie
Support Assistant Manager

Rated 5 out of 5 stars

Quality and customer service

I've used fast labell now for quite some time. There consistency in quality, customer care and final product delivery is 5 star. There website is also very easy to use. I do find there prices are also very reasonable. I highly recommend anyone that wishes to have quality delivered, then Fast labels should be your choice.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

HELPFUL AND SUPPORTIVE

HELPFUL AND SUPPORTIVE
There were a couple of issues but everything was sorted out without hassles. There guys over the phone were very helpful.

1 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look