Fiverr Reviews 

I had a very disappointing experience with Fiverr support regarding a phone verification issue. Every response from support took around 5+ days, making the process extremely frustrating, and even after multiple follow-ups there was still no proper solution provided. What concerns me most is how a personal phone number can apparently get linked to another account without stronger verification checks. Instead of offering a faster verification method, support continued asking for old email addresses while the issue remained unresolved. For a platform as large as Fiverr, I expected much better customer support and account security handling.

On someone’s recommendation, I hired a freelancer on Fiverr, but as is often the case in this kind of business, things start off perfectly, but once the money is paid, things get complicated. I would never recommend Fiverr to anyone I trust again—it’s a waste of time, energy, and money. I stopped working with the freelancer and had to figure things out on my own to move the project forward.

My account "inverty" was permanently suspended, and the mandatory 90-day waiting period ended on April 30, 2026. Exactly 118 days have passed since the hold started on January 30, 2026. However, I never received the automated withdrawal link. I have been trying to contact Fiverr support for several days, but they are completely ignoring my emails. I am currently in Bangkok, Thailand (a fully supported region), so there are no compliance or territorial barriers. Fiverr is unlawfully withholding my earned money. I demand immediate manual assistance to release my funds to my PayPal

Fiverr does not adequately protect its service providers in dispute situations. I experienced a case where a client clearly acted in bad faith, and despite providing evidence and reporting the issue, no meaningful action was taken.

The responses from support were generic and did not reflect a proper review of the full conversation or context. As a result, I felt unsupported as a seller on the platform.

I have escalated the matter to fraud-related channels, as the situation was not properly addressed.

Why I'm leaving this review is for one reason: Customer service.
Although its a bit of a chore to find where to offer overall feedback with the Fiverr platform, once you start, they lead you through it very thoroughly and anonymously.
I've never felt like my opinion mattered more with any other company, ever.
I've used a lot of "freelancer" platforms and Fiverr is the best by far and after this experience I won't even consider using another.

My experience with Fiverr has been one of the worst I’ve ever had with an online platform.

I purchased a service through PayPal with a delivery date scheduled for April 12th. The service was never delivered within the agreed timeframe. Despite this, I remained patient and waited until May 17th before opening a dispute through PayPal.

That’s when the real problem started. PayPal informed me that Fiverr had confirmed the service was successfully delivered. The issue is that I have screenshots, conversations, and evidence clearly proving the exact opposite: the service had been canceled and was never completed.

After providing all the proof to PayPal, I was told to contact Fiverr directly. When contacting Fiverr, they simply pushed the responsibility back onto PayPal. In the end, nobody takes responsibility and the customer is left completely unsupported.

Honestly, this has been the worst customer service experience I have ever dealt with. Poor communication, lack of transparency, and absolutely no real protection for paying customers.

Based on my experience, I cannot recommend Fiverr to anyone.

Horrible waste of time & money

I cannot post photos here -- but I left a 1-star review for my editor I hired, mind you, it was $379.00 USD. He outsourced the work to someone who didn't speak English, all AI-slop, and when I left the 1-star review, I came back to check 6-months later, and it showed "Your review was deleted by Customer Service". I didn't use any curse words or vulgarity. Just posted like how I am now. They lie and cheat and steal. DO NOT USE!

I built one of the largest data analytics portfolios on Fiverr, successfully completing over 400 projects with a flawless 5-star rating. My commitment to client satisfaction was absolute—I even offered full refunds to guarantee a perfect experience. Despite years of dedication, Fiverr permanently closed my account over an obscure rule I was entirely unaware of, denying me any opportunity to appeal. It is incredibly disheartening to see years of hard work and unblemished service erased without warning or recourse.

I'm a long term seller on Fiverr. While I appreciate the platform it gives small freelancers like myself, everything else is atrocious.

I have had several issues that required contacting customer support. There is no way to access that on the website itself (at least that I know of). You only have the "help center" which is basically just an FAQ. After digging around I found their support email address. For 3 out of 4 issues I had I got a response that was very obviously made by AI which boiled down to "we're sorry you feel that way". The last time the email didn't even get through to them because their customer support servers couldn't be reached.

In addition to that the cut they take off your revenue is pretty predatory. On the surface it's a 80/20 cut, which doesn't sound that bad, but they also charge you for withdrawing your revenue. And the worst part, IF SOMEONE TIPS YOU OUT OF THE GOODNESS OF THEIR HEART THEY TAKE A CUT FROM THAT TOO.

If you're a seller, Fiverr offers a big pool of potential customers, which I understand is a big selling point. But if you're a buyer, please stay far far away.

Fiverr has to be the website on wich I have had the stupidest experience of my life.
You sign up, takes ages, then create a Gig, takes ages, give all your info, ect...
Once it is up, you get 50 spam messages per minute asking you to click a link. And then out of the blue you get banned withouth a specified reason, while these scam accounts are still out there spamming people to scam them.
This is my second account, got banned on both, checked their terms and coudn't find a reason that fit my account.

Absolute nonsense of a GUI, everything is hidden.

AVOID AT ALL COSTS THIS WEBSITE PLEASE.

It's a great service, but it's challenging to navigate finding the decent and professional vendors. I eventually got lucky after long trial and error to locate the perfect team to build my webstore.

It's been years now since Fiverr was a fiver. It's also been years since it was any good or safe. Back in the day it was cheap enough to take a punt on so you could hire 2 or 3 folk to do a design job say and then use the best. Now, its full to the brim with scammers, incompetents, talentless and or lazy super lazy AI users and frankly, dangerous people. Never give your login credentials to a website or a social media account to anyone there as its very likely you'll either have your site wrecked or worse: hijacked and taken from you. Promotion on Fiverr in virtually every instance that I tried led to a bot farm, and that can lead your website, podcast or social account to a shadow ban. Thousands upon thousands of people there have "trained" how to exploit the platform and target westerners for financial gain. To say Fiverr is compromised is the understatement of the century. Stay away. Stay safe.

Really disappointing experience with their communication. I visited their webpage and another site on the same day, and after making a purchase I got confused and thought the charge came from the other site. I disputed it, but realized the same day it was actually their pending transaction — so I contacted my bank right away to cancel the dispute. Everything should have been fine from there, but it wasn't. They blocked me and never delivered the service I paid for, even after the dispute was cancelled and the full payment went back to them. Once they received the refund, they went completely silent — stopped responding to my emails and never fulfilled the order. Really bad way to handle a situation that could have easily been resolved with just a little communication.

I have been using Fiver for many years and I’ve seen the decline of the quality of freelancer on the platform.

However, recently I had an awful experience of a freelancer who contacted me outside of fiver (against their policy) to start working on our seo and hosting.

It soon transpired that the freelancer moved our server into his own name then presumed to lock us out of our site. The next 48 hours we were held to ransom in threat they would delete the site and all back ups.

After having 2 days of this hell we managed to find an old back up and restore the site on a different server.

I reached out to Fiver and was simply disgusted with how they treated the situation. Essentially they wouldn’t believe it was the same freelancer from their platform. I sent screeenshots of the WhatsApp conversations where he mentions “sir you contacted me on fiver asking me to reply to your WhatsApp.” I mean what other proof do they needs it’s the same person 🤦‍♂️

The support were really poor in dealing with the situation and I only reported it to stop people having the same experience.

Fiverr clearly so my thinks about revenue rather than the duty of care of users. As a user of 5 years I will no longer be using this platform and will advocate to others to never buy from Fiverr.

Please consider other options as if things go bad they will do nothing and scam freelancers continue to exist on their platform.

Hello,

I was a very active buyer on Fiverr and has had a standing balance from previous cancellations.

4days ago I asked for a refund, one guy from the customer service named "Mark" has handled my case, he was responsive for 2 days then disappeared! The issue hasn't been solved yet, however, they closed the case! I escalated the case, until this very moment I haven't got any response.
I wouldn't use Fiverr again.

The reference ID#: 14515777

A seller (from pakistan) i had discussed project with, during the privy and privately discussed custom requirements of my project, the seller posted my project up as advertisement or gig he offers as service. Basically he took my custom project and offered the same built for others and posted it on his portfolio. That would be unethical, unprofessional, and inappropriate of the seller. Expectedly I then lodge complaint with Fiver. Unfortunately the fiver team took no action and did not reply on the issue. They gave a standard answer of looking into it, and then closed the ticket. Fiver could have easily responded to remove the gig. Instead it seems having more gigs is good business for Fiver.

In February 2026 I paid €608.15 for a Fiverr order. Immediately after payment, I was suddenly locked out of my Fiverr account due not being able to go through phone 2FA. I contacted Fiverr support multiple times asking for help regaining access OR cancelling/refunding the order because I literally could not access the account or the paid service.
After weeks (5), Fiverr restored access to my account.
Meanwhile, because I had no access to the order or support resolution, a bank dispute was opened. Once I regained access, I CANCELLED the dispute myself and informed Fiverr that the funds remain with the merchant (Fiverr), confirmed by Revolut.
Revolut officially confirmed:
the chargeback was cancelled,
Fiverr kept the settlement funds,
no refund was issued to me.
I also received an official Fiverr CREDIT INVOICE for the exact amount (€608.15), which indicates the order was credited/cancelled.
Now Fiverr support claims:
“the funds were released to the freelancer as part of the dispute outcome.”
This statement appears inconsistent with:
the cancelled order,
the credit invoice,
and Revolut’s written confirmation that the funds remain with Fiverr.
Also i haven't received any screenshot confirming that. On the other hand the freelancer shared his screenshot with me as a proof the order has been cancelled. Screenshot attached.
So currently:
the freelancer allegedly did not receive payment,
the order was cancelled,
the dispute was cancelled,
Fiverr has the funds,
and I still do not have my money back.
For months I have been going in circles between support messages without a proper explanation of where the money actually is.

Fiverr is currently holding my money without my consent.
The order was cancelled and the freelancer did not receive payment, yet the funds were still not returned to me as the customer.

Fiverr SEO team is promoting some gigs unfairly. All good seller should get fair chance in Fiverr SEO articles. I lost my ranking. No income. Now, I have switched to my own website.

Keeping my funds for 121 days! Total wage theft and zero support.

Fiverr suspended my account on January 19 without a valid reason. According to their own Terms of Service, funds from disabled accounts are supposed to be released for withdrawal after 90 days. It has now been 121 days, and they still refuse to give me access to my money.I have sent numerous emails to support@fiverr., but I receive absolutely no response or helpful communication. They have gone completely silent while holding my hard-earned money hostage. This is an illegal breach of their own platform policies. Do not trust this platform with your freelance business—they will take your work, ban your account, and steal your money.

Well, i was a user for quite some years, but it seems they allow any kind of seller in the platform.

Also neither do they refund you for the useless stuff they deliver, neither do they allow to add a review of the user after some days, so they don't really care about the users, run away from this platform!