Based on the price compared to the FitVII GT5 Pro Max's competitors, I find the watch met and / or exceeded my expectations. The watch appears to be working without any glitches or problems in the 2 w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received my GP5 VIII I was really pleased with it . As I had a recent heart problem I ordered this watch as it had blood pressure measuring However I soon found out that the blood pressure m... See more
Company replied
Fast and reliable delivery Setup very easy Design sleek and at par with other expensive watches Set up with iPhone and subsequent synchronization very reliable If you wear the watch conti... See more
The watch is unbelievable good for measuring the health data only if you calibrate the metrics with medical devices at least once per week.(blood pressure,glucometre,or blood tests on a regular period... See more
3.8
Great
199 reviews
Replied to 82% of negative reviews
Typically takes over 1 month to reply
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Amazing Customer Service
I had an issue with geeting my order filled prior to my leaving Canada. A custoemr servic person, Max, was very helpful and responsive. He responded to my queries promptly and provided me advice as to how I can get myu order filled. I am very impressed with his professionalism and knowledge. Qudos to Max. Give the man a raise.
25 January 2026
Unprompted review
BP readings not very accurate
23 January 2026
Unprompted review
Reply from fitvii.com
Dear Customer,
Thank you for your review, and I am sorry for your concerns about the blood pressure measurement differences.Could you contact this email fitviisns@gmail.com and told us what you order number.If your watch is GT5promax.
Please follow these steps:
Open the "H Band"app.
Go to "Device" → "GT5 Pro Max".
Select "Blood Pressure Private Mode".
Enter your accurate medical blood pressure values from your OMRON device.
I’ve also attached a video with detailed instructions to help you through the process.（blood pressure: https://youtu.be/gC9pXjJ-2OA?si=ihid4Sg8WHzvesmN）（blood glucose: https://youtu.be/mBfyOuFOk70?si=Mu24vKh0jicZ-4qi） Please feel free to reach out if you need any further assistance!
Best regards,
Fitvii Team
GREAT EXPERIENCE
29 December 2025
Unprompted review
The person who tookto explain…MAX
The person who took time to explain things to me is Mr Max. Great guy. I wish all customer service people are like him. He wrote a lengthy explanation on the issues I was dealing with. Thank you Max. The problem was not solved due to the device's limitations but nevertheless I came out feeling relieved.
22 January 2026
Unprompted review
I received my GP5 VIII
I received my GP5 VIII
I was really pleased with it .
As I had a recent heart problem I ordered this watch as it had blood pressure measuring
However I soon found out that the blood pressure measurements it gave me were inaccurate.
The rest of the watch is great just a little disappointed
With the blood pressure problem .
3 January 2026
Unprompted review
Reply from fitvii.com
Dear Customer,
Thank you for your review, and I am sorry for your concerns about the blood pressure measurement differences. You can adjust the GT5 Pro Max to get closer to your medical blood pressure values.
Please follow these steps:
Open the "H Band"app.
Go to "Device" → "GT5 Pro Max".
Select "Blood Pressure Private Mode".
Enter your accurate medical blood pressure values from your OMRON device.
I’ve also attached a video with detailed instructions to help you through the process.（blood pressure: https://youtu.be/gC9pXjJ-2OA?si=ihid4Sg8WHzvesmN）（blood glucose: https://youtu.be/mBfyOuFOk70?si=Mu24vKh0jicZ-4qi） Please feel free to reach out if you need any further assistance!
Best regards,
Fitvii Team
Excellent Customer service
I ordered the wrong product so contacted Fitvii for a refund. Ma at the customer service centre got back in touch by email within a couple of hours and my refund was processed at the same time. My personal experience of Fitvii was outstanding. My experience seems to be in contrast to some other customers comments, but I can only reflect my personal experience.
20 January 2026
Unprompted review
Quick and happy to serve customers!!
15 January 2026
Unprompted review
Watch was in Chinese and sent to USA
Upon receiving my Fitvii the watch was in Chinese and I could not understand it. I requested how to resolve this and MAX returned the information. I also had another question about the SOS function which was not listed as on of the features. Again, Max quickly returned the fact that the feature was there. This type of service will enhance Fitvii & Max in the company
2 January 2026
Unprompted review
I ordered the FitVII GTS PRO MAX…
I ordered the FitVII GTS PRO MAX Smartwatch from the website and found out afterwards about a 20% discount. I notified the company requesting the discount. The customer assistant Max provided excellent service. He gave me the discount immediately. Great customer service. I am waiting for delivery and I'm excited to start using my Smartwatch.
5 January 2026
Unprompted review
When I received my order it was…
When I received my order it was incorrect so contacted the company. I explained the issue and it was corrected in a timely manner. Then another issue came up which I questioned and Max quickly explained why it was handled that way. Max was truly helpful and handled the issue in a very timely manner. Thank you.
29 December 2025
Unprompted review
Max has taken good care of me and thank…
Max has taken good care of me and thank him, he emailed me with updates and that I appreciate
22 December 2025
Unprompted review
Watch Repair
Max handled my issues quickly and professionally. He ensured I was satisfied with the outcome.
22 December 2025
Unprompted review
I got a prompt and positive response…
I got a prompt and positive response from Max on a recent issue I had. Yeah Fit VII and Max!
22 December 2025
Unprompted review
Max was excellent in providing fast…
Max was excellent in providing fast response to my product replacement. As there were something wrong with thier previous delivered product. and Max were super efficient in responding to my request.
Neil Francisco
9 December 2025
Unprompted review
Stay away
Stay away.
The product was wildly and dangerously inaccurate in its BP readings. I was promised an upgrade. Exactly the same model eventually arrived. The customer support was slow and AI generated. They promised me a refund but only if I removed 1* Trustpilot review ratings, then after offering refund said when I replied it was outside their 30 day refund period.As you will have guessed I have not received a refund.
1 December 2025
Unprompted review
Reply from fitvii.com
Dear customer，
We sincerely apologize for the delay in processing your refund and for the frustration this has caused. This is not the level of service we aim to provide.
After a full internal review, we found that some refund-related emails were not handled in a timely manner, and in certain cases, emails may have been overlooked due to a high service volume. We take full responsibility for this issue.
We have now assigned a dedicated after-sales team to review all pending cases and ensure that all refund requests are properly handled to prevent this from happening again.
Please contact us directly at fitviisns@gmail.com, and we will register your case and arrange your refund as soon as possible.
Thank you for bringing this to our attention.
Best Regards
Fitvii Team
Please please read the reviews Always read the reviews
Always read the reviews. Then you get the full story. Don't rely on the star rating!! I've learned the hard way!!
19 November 2025
Unprompted review
Reply from fitvii.com
Dear customer，
We sincerely apologize for the delay in processing your refund and for the frustration this has caused. This is not the level of service we aim to provide.
After a full internal review, we found that some refund-related emails were not handled in a timely manner, and in certain cases, emails may have been overlooked due to a high service volume. We take full responsibility for this issue.
We have now assigned a dedicated after-sales team to review all pending cases and ensure that all refund requests are properly handled to prevent this from happening again.
Please contact us directly at fitviisns@gmail.com, and we will register your case and arrange your refund as soon as possible.
Thank you for bringing this to our attention.
Best Regards
Fitvii Team
The product is useless
The product is useless. A toy. Data is not reliable. I was awake for an hour and it did not notice! To return for a refund you must send to USA. An expensive lesson.
Further to reply. It is a pro max!
5 November 2025
Unprompted review
Reply from fitvii.com
Dear customer，
Thank you for your feedback. We sincerely apologize that the older version of the GT5 watch did not meet your expectations.
Please note that the old GT5 version has been officially discontinued. We have upgraded and optimized both the hardware and system, and released the latest version — GT5 PRO MAX, which offers significantly improved performance and stability.
For all customers who purchased the old GT5 model, we provide a special upgrade program: you may upgrade to the GT5 PRO MAX by paying only the price difference based on your original purchase price.
Please contact us at fitviisns@gmail.com, and our team will assist you with the upgrade process.
We sincerely apologize for the inconvenience and appreciate your understanding.
Best Regards
Fitvii Team
GTO 5 Pro watch not delivered. no refund provided
I ordered the GTO 5 Pro watch and have waited over 30 days with no delivery. Fitvii support continues to give me excuses to keep waiting. This is not a reputable site. Buy else ware.
After 3 weeks of ignoring my request to fitviisns@ company name and support@ company name I got a reply through this review to contact the emails that are ignoring me. The company is disingenuous in the pretend support. The hassle of dealing with fitvii is not worth the product. There are to many reputable companies that do not take advantage of customers. Stay away.
30 October 2025
Unprompted review
Reply from fitvii.com
Dear customer，
We sincerely apologize for the inconvenience caused by the shipping issue.
We have recently changed our logistics partners, and most regions are now shipped via USPS, with an estimated delivery time of 5–9 business days. At the same time, we have strengthened control over the entire shipping process to prevent similar issues in the future.
Regarding your order, we will immediately verify the shipping status and arrange a replacement shipment or an appropriate solution as soon as possible.
Please contact us at fitviisns@gmail.com with your order details, and our support team will assist you promptly.
Thank you for your patience and understanding.
Best Regards
Fitvii Team
Fitvii Gl5 watch purchase is lost in space
I bought the GL5 on October 21st and have yet to see any progress on the shipping of my watch. This was through Shopify and its website shows no moving the shipping status. It does show the purchase but that’s it. The Contact email provided on the Fitvii website errors out. The link to the Fitvii website on the order page also never loads.
I am very worried that my purchase is in a deep hole.
21 October 2025
Unprompted review
Reply from fitvii.com
Dear Customer,
We noticed that your review indicates you did not receive the product. Is this true? The tracking number shows that it has been delivered. If you have not received the product, please reply to this email, and we will investigate with the shipping company.
Your product tracking number: 9400130109355114723684
Tracking link: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9400130109355114723684%2C
We look forward to your reply.
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