Maidenhead Aquatics  Reviews 

Visited the maidstone maidenhead aquatics store every other tank had a dead fish in and multiple fish had whitespot.

I am absolutely disgusted with the attitude of Maidenhead aquatics.

I purchased a Fluval Roma 200 from them on the 31/10/2023, within 3 months it developed a slight crack at one end, it had not moved nor had it been interfered with, it’s a floating tank so nothing underneath, it is also on the Fluval stand.

I contacted Maidenhead and I was told they would call me back once they had contacted Hagan UK,,, I waited three days so I called them back, I was totally gobsmacked when they told me that the glass is not under guarantee, apparently they only guarantee the joints.

Why do they not tell you this or advertise this,, I know for sure if they did I would not of purchased a tank from them at all

I have since had to purchase another tank and am waiting for trading standards to contact me, a little advice to all, STAY AWAY!!!!!!

I usually go to the Brigg shop but today I went to Lincoln for a change. Greeted by a lovely chap who was very helpful. I really can’t recommend the knowledge and support given by the staff here. Nothing is ever too much trouble and I’m no easy customer!!!
Thank you to Sam today, your help was greatfully received.

From our very first visit I thought the entire team at St Albans were great. We were complete beginners and not sure which kind of fish/tank we wanted to set up. Since then and over the past two months, the team, under the experienced guidance of the manager Stuart have given us every piece of pertinent information we needed to help us make our decision and have guided us step by step throughout the set up of the tank and the choices and purchases of our fish family. Ryan in particular has been an absolute star, he is just so knowledgable and so passionate about fish!

This is for the Taff's well store and a lady named Alicia (on receipt) was very helpful in helping me choose great plants for my aquarium.
Top service, thank you so much

Bought a new tank it came and was cracked Jackie sorted it and a new one was ordered now up and running. Jackie was very helpful and knew her stuff would definitively recommend if you need any help

Kez made it all so special for our visits, ask a question she's got the answer in detail, very enthusiastic about the fish and plants, she recommends what plants are suitable for your needs, as with the fish happy to discuss different tempraments different fish have, even down to the various benifitial filters, so if in doubt go for help and advice at maidenhead aquatics.
We were at the Winnersh store.

Would like to give a big thank you to the guy in the Stokesley branch, where nothing is to much trouble and had time to deal with anything you want to know, very knowledgeable and willing to share, will always use this store now,

Thanks to Alistair from the store on the isle of wight for another top service and sale great member of your team and very passionate about the fish at the store last three times he's served and gave me great info 👍

This review is for Julie who works at Melville Edinburgh.She is a wonderful person who is always pleasant and extremely helpful to customers She went to great lengths to figure out how to fit my LED lighting to my old style canopy on my Fluval Roma tank. A great feat accomplished, and I now enjoy the new lighting in my fish tank all thanks to Julie.

I went into the Ashtead site. We spoke to Eric who was absolutely amazing. Very knowledgeable approachable and couldn't do enough for you. Excellent service. Thank you Eric.

Went to Haven't ,the store has a good selection, shame the staff don't want to serve customers, I asked for some fish and the staff member said that he would come and do them after he had finished with a customer, he the served 3 others and after 15 minutes I gave up, POOR CUSTOMER SERVICE

Just been and collected some fish from Pyle, south wales. Was helped by a lovely lady, who stopped half way through her break ( eating a chocolate bar ) and helped us pick new fish. Same as before, brilliant service and helpful advice. Thanks guys.

I bought some crabs purple vampire crabs for Maidenhead quakes. They died within a day or two when you contact them. The customer service is really bad and don’t care about the customer you tell him the situation and I just tried to calm you off. I have made a complaint today at office, they don’t get back to you, I have phoned Basingstoke shop keep on blaming me for this incident. I had crabs from other people and companies and I have survived go to Maidenhead. Aquatics bought 3 purple, vampire crabs and a die in two days or less. I have done several water test as I have the water testing kit. I’ve sent pictures to them of the crabs and the testing kit and the testers were dipping the water they’re not interested. They keep blaming me but it’s not me it’s the water for maidenhead Aquatics, as soon as I put the water in the crab started to die.

Purchased a 110 litre aquarium from Maidenhead Aquatics based at Tong Garden Centre Leeds, which was on offer at a great price, only downside the gentleman sold me a heater that wouldn't fit in the section next to the filter. I did query the length of the heater as the packaging seemed too long but I was assured it would fit but once home it was clearly apparent that it was too long. After a couple of weeks whilst cycling the tank the said heater was also too erratic in temperature so we purchased a new one from Amazon. The cost of imitation plants and ornaments was also expensive but we had the choice to go elsewhere but didn't so thats on us. We are now looking at purchasing 2 x large Fluval tanks and would consider them again depending if they are competitive on pricing.

Having now been a few times whist trying to sort out a new setup, Jenson from the Swindon store spent time helping go through filter pump options and offering some sound advice. On another visit, his experience saved us (and the fish) a whole heap of stress by helping advise on compatible fish for the aquarium. Really helpful and felt confident in the advice given. Very happy, will definitely recommend and be back.

I visited the store in Pyle yesterday. I was setved by a very friendly and proffesional young lady. It is rare to find good customer service, so well done.

I visited Fishkeeper Melville, Lasswade on 07 Dec 2024. I was buying my first lot of fish for my new tank. Louisa was very knowledgeable and helped me decide which fish were best to buy. She took her time to give me advice and information. The fish I chose are happy and healthy and I am looking forward to going back in a couple of weeks for a couple more.
Great aquatic store with loads of fish and supplies. Great service and very enjoyable visit.

Ramsgate store is not great for customer service at all.

Went to the branch in Pontarddulais in wales the young chap that was in Friday and Saturday was fantastic his knowledge was second to none a credit to your company .