Fisher & Paykel (United Kingdom) Reviews 

6,971
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 723 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional staff for being exceptionally knowledgeable, polite, and efficient during home visits to fix appliances. People genuinely appreciate the prompt communication, careful diagnostics, and overall smooth scheduling when organizing maintenance work. Reviewers often describe how helpful technicians are at explaining technical problems and providing useful maintenance advice. However, some customers also noted frustrations regarding repeating appliance faults and delays with replacement parts. A few reviewers experienced recurring mechanical issues that required multiple service visits over time, leading to occasional disappointment. Some people also mentioned difficulties getting timely updates from support teams when chasing orders.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that engineers arrive promptly, communicate... See more

Service

People report high satisfaction with the service, highlighting punctual, knowledgeable engineers who... See more

Product

Customers expressed great satisfaction with the product, highlighting that it is top class, looks good, works... See more

Customer service

Users describe positive interactions with customer service, frequently praising knowledgeable engineers who... See more

Delivery service

Reviewers mention positive feedback about delivery service, expressing great satisfaction with the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have a two drawer dishwasher that has been playing up making a loud humming sound and not working as a result. Two lovely engineers, Trevor and Bradley identified different problems, troubleshooted... See more

Rated 5 out of 5 stars

Absolutely amazing service can’t fault Dean at all, so knowledgeable, and helpful. Right from the word go asked if he needed to wear shoe covers and went above and beyond to ensure everything was just... See more

Rated 5 out of 5 stars

Exceptional service from Irod today. He diagnosed the issue with our Fisher & Paykel fridge-freezer immediately and solved it efficiently, with care and skill, explaining exactly what had happened (it... See more

Rated 5 out of 5 stars

We have had a Fisher & Paykel fridge for 4 years and we love it. Unfortunately the device developed a fault, door alarm beeping 15 times and high temp light flashing. I called the Customer Helpline on... See more


Company details

  1. Appliance Store
  2. also in
  3. Countertop Store

Written by the company

Founded in New Zealand in 1934, Fisher & Paykel is a premium global appliance brand operating in over 50 countries. Known for innovative kitchen appliances, the brand is rooted in human‑centred design, creating products that enhance everyday living through exceptional performance, advanced technology, and refined aesthetics. From precision ovens and American‑style fridge freezers to high‑performance dishwashers, Fisher & Paykel offers beautiful kitchen solutions. Each appliance is designed to deliver functionality, flexibility, and style, making it the ideal choice for modern kitchens and contemporary homes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,971)

660 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Absolutely excellent service

Absolutely excellent service. Robin arrived on time and rectified the issue quickly and efficiently. Additionally he suggested that the filter be moved to a far more convenient location and he then proceeded to do this for us in minutes. Cannot recommend him and the service highly enough.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Fischer Paykel Double Drawer Dishwasher Service

Apart from a mix-up on the original date to attend which meant we had to wait a week longer than I had hoped, Adam was very professional when he arrived on time, the installation of the machine was it seems a problem albeit almost 5 years ago, the programming was the issue and the machine was left working perfectly when he left! Highly recommended very pleased with the outcome

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Adam

Adam, the engineer, arrived promptly and his communication skils, before and during the visit was excellent. He offered advice and repaired the appliance and it’s now in perfect working order hence the 5* review.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Adam was brilliant

Adam was brilliant. He fixed the problem with our hob quickly and efficiently. He was great with our pet dog and not worried at all. Great service, friendly and knowledgeable.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Steve B has just returned to my house and given me first class service and has done so on his previous visits. Very impressed. Thank you.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

AJ arrived within the time advised and…

AJ arrived within the time advised and very efficiently dealt with the issues I had been having with my dishwasher. He then put each drawer through a test program to ensure it was working properly. He also waited while I started a full program to give me confidence that it was working as it should. AJ was polite and helpful throughout his visit.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Fridge repair

Great service. Rob fixed the fridge quickly. One very happy customer.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Service with a smile

Ash made a service call very simple and put our client at ease. A delivery damaged door was replaced and then levels checked and explained functions to our client.
This is the kind of service all companies should offer but it is rare.
Well done Ash and well done Fisher Paykel for resolving this issue quickly and efficiently.
Makes us want to use the products more.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Adam Smith arrived to fix my …

Adam Smith arrived to fix my dishwasher. He kept me in the loop re re his arrival time. He was very professional yet pleasant and friendly. There were several issues which he fully explained and fixed. Thank you Adam

11 September 2026
Unprompted review

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