Fisher & Paykel (United Kingdom) Reviews 

6,971
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 723 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional staff for being exceptionally knowledgeable, polite, and efficient during home visits to fix appliances. People genuinely appreciate the prompt communication, careful diagnostics, and overall smooth scheduling when organizing maintenance work. Reviewers often describe how helpful technicians are at explaining technical problems and providing useful maintenance advice. However, some customers also noted frustrations regarding repeating appliance faults and delays with replacement parts. A few reviewers experienced recurring mechanical issues that required multiple service visits over time, leading to occasional disappointment. Some people also mentioned difficulties getting timely updates from support teams when chasing orders.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that engineers arrive promptly, communicate... See more

Service

People report high satisfaction with the service, highlighting punctual, knowledgeable engineers who... See more

Product

Customers expressed great satisfaction with the product, highlighting that it is top class, looks good, works... See more

Customer service

Users describe positive interactions with customer service, frequently praising knowledgeable engineers who... See more

Delivery service

Reviewers mention positive feedback about delivery service, expressing great satisfaction with the overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have a two drawer dishwasher that has been playing up making a loud humming sound and not working as a result. Two lovely engineers, Trevor and Bradley identified different problems, troubleshooted... See more

Rated 5 out of 5 stars

Absolutely amazing service can’t fault Dean at all, so knowledgeable, and helpful. Right from the word go asked if he needed to wear shoe covers and went above and beyond to ensure everything was just... See more

Rated 5 out of 5 stars

Exceptional service from Irod today. He diagnosed the issue with our Fisher & Paykel fridge-freezer immediately and solved it efficiently, with care and skill, explaining exactly what had happened (it... See more

Rated 5 out of 5 stars

We have had a Fisher & Paykel fridge for 4 years and we love it. Unfortunately the device developed a fault, door alarm beeping 15 times and high temp light flashing. I called the Customer Helpline on... See more


Company details

  1. Appliance Store
  2. also in
  3. Countertop Store

Written by the company

Founded in New Zealand in 1934, Fisher & Paykel is a premium global appliance brand operating in over 50 countries. Known for innovative kitchen appliances, the brand is rooted in human‑centred design, creating products that enhance everyday living through exceptional performance, advanced technology, and refined aesthetics. From precision ovens and American‑style fridge freezers to high‑performance dishwashers, Fisher & Paykel offers beautiful kitchen solutions. Each appliance is designed to deliver functionality, flexibility, and style, making it the ideal choice for modern kitchens and contemporary homes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(6,971)

660 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick, efficient, reliable

Ash was great, he was servicing a couple of appliances and got through them very quickly, fixed the problems and serviced the usual wear points.

Great service, much appreciated!

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Robin was absolutely brilliant

Robin was absolutely brilliant - fab communication ahead of the appointment, had already anticipated what the problem was from my description and so had the replacement part on board his van, and fixed the issue within 30 minutes. Was also very friendly and tidy! So refreshing to have such an easy and professional experience. Thank you!

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Robin was great

Robin was great, arrived on time with updates to let us know in advance. Resolved the fault, did all the checks and completed everything very quickly.

10 September 2026
Unprompted review
Rated 4 out of 5 stars

Ash visited today and what he did was…

Ash visited today and what he did was great but have more chance of speaking to the Kremlin promptly than a customer service agent at F&P. Phone service clunky and lots of pushes to the chatbot/website and eventually they tell you they have a 20 minute delay and will cal you back. Or “over an hour” last time. Forget we have lives that do t mean we are on standby to receive a call back. This part totally lets down the rest of the FP experience. Great equipment. Great field engineers but pants in the middle.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Ash was great

Ash was great, fixed and explained exactly what the problem was and what he was doing, after a failed attempt of the first F&P engineer coming out to fix the problem.
Would definitely recommend and will definitely try and request Ash again, if we have any further problems!

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Top Notch Service

Adam our Tech was brilliant!! Contacted us the night before, Kept us up to date of his arrival time on the day and most importantly sorted our issue out with no hassle - thank you.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Chris was amazing .

Chris was amazing .. taught me so much about how to maintain my lovely fridge/freezer and wish i had known when i had bought it .. Thank you

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Dean - fridge repair

Dean, has just been and visited to fix our fridge door. He not only corrected the problem showed us loads of tips of how to maintain the fridge regarding filters etc which we had no idea were there! Thank you again for great service.

8 September 2026
Unprompted review

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