Fisher & Paykel (United Kingdom) Reviews 

I've recently had, for now I'll say,  the misfortune of having to deal with Fisher Paykel customer service. I have a fridge, which I've been very happy with for a number of years, I feel it was worth the money.
However, it required new gasket frames for the fridge and freezer, they just wore out.

I placed my order on the 31st of August, and was informed that the fridge gasket would be delivered quickly, but the freezer gasket was on back order and I was assured it would arrive on the 18 September...

I have now chased Fisher Paykel customer service twice, the first time they assured me they would raise the issue with the warehouse and have someone call me back....the second time I was then told that it apparently did not come in the September shipment and that it would now be October...but they were not sure. Again they said they would raise the issue as a matter of urgency and get someone to call me to confirm what they were going to do....

To date... no call backs...no emails, nothing...

These were not cheap parts in my opinion,  actually both gaskets are identical but the freezer gasket, being half the size of the fridge gasket is twice the price???

I'm not so sure I would recommend Fisher Paykel to friends any more.

It was a pleasure to have Rob come and fix our fridge freezer. He clearly knew the appliance back to front, had it diagnosed, dismantled, fixed and reassembled quickly and efficiently. A properly professional repair job.

Dan arrived and repaired my fridge in a timely manner. Did an excellent job, all up and running again. many thanks.

The light on my freezer had stopped working. Dean attended for a service visit and was efficient and polite. He sorted the issue in under ten minutes and left the area tidy and clean.

Ash was a fantastic engineer, friendly, explained exactly what he was doing, professional. Ash is an asset to your company. Thanks for a 5* customer experience Ash.

I booked the appointment weeks ago and received a text the night before to remind me 👍.
Rob turned up at the time agreed. He fixed my issue quickly and efficiently and explained what the problem was .
All very straight forward from making the appointment to the fix.

Bradley was fantastic. Explained the fault clearly, fixed it in no time. Very professional and super polite. Exceptional service.

Jiy did an excellent job, sorted our problem quickly and was very friendly

The appointment was easy to book and notice given about the engineers predicted arrival time was good. Engineer Irod was punctual, helpful and efficient. Overall, great customer service.

Jesse did a great job. Fast, friendly and efficient!

The engineer was very experienced and explained the repair step-by-step. He also gave useful maintenance tips. A first rate experience.

Rob was very efficient and came within a day. Very happy

From product selection to ordering and delivery choosing Fisher & Paykel was the best decision I made. The product is top class, it looks good, worked well and easy to use. Well worth the money paid for a product as good as a Fisher & Paykel appliance.

Arrived on time, figured issue and fixed many thanks to Jiy for the excellent service

Jiy was extremely efficient and very helpful in answering all my questions!

Jiy was great, punctual, tidy and pretty quick and explained what needed to be done clearly.

Great service - Jay was quick and professional and diagnosed the problem and resolved in.

Robin was excellent.
Knowledgable, very helpful and good at costumer service without being over the top. Identified minor problems and fixed everything with clear explanations.

Adam Smith was professional, friendly. fixed the problem. Clean & tidy.

Great communication from Ash before the visit to let me know he was on the way. The fix of the fridge freezer was completed quickly and professionally. Thanks!