Jose Flores was the reason behind my experience today with First Tech. He is one of the most positive, outgoing, funny, experienced representatives I have ever spoken with. He was kind & walked me th... See more
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I truly appreciate the personal support and guidance I've received from Ranu Lamba. It means a lot to know there's someone I can always reach out to when questions come up and to get thoughtful, quick... See more
Company replied
Eric Pseat has been invaluable in managing our funds at First Tech for the past several years. He has worked with my husband and me in making decisions about investing in CDs, and consistently makes... See more
Company replied
I spoke to Jose Flores and Roselyn (if I remember the name correctly) due to a dispute case. During my experience with customer service, they were both amazing. They showed great empathy for my situat... See more
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Company details
- Federal Credit Union
- Car Finance and Loan Company
- Credit Union
- Financial Institution
- Financial Planner
- Mortgage Lender
About First Tech
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
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About us
Community commitment
Contact
Contact info
4.9
Excellent
4K reviews
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Excellent Customer service (Zack Miller)
20 April 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Amanda Urias has supported me for the…
Amanda Urias has supported me for the past few years. she is competent, customer focused, and a pleasure to work with. having local resources is he reason I continue to bank with First Tech.
20 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
I had an issue with an auto-payment and…
I had an issue with an auto-payment and Madison was very helpful in walking me through getting it straightened out.
20 April 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Alana
Alana, I just wanted to thank you for your help. You were very kind, respectful, and made the whole process smooth for me. I truly appreciate it!
20 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Great Company
THis company was great to work with. They did a quick job, got us a pretty decent rate. I would use again.
18 April 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Thanks Ed Richardson!!!
I've worked with Ed Richardson at First Tech for years and he always helps us with finding the accounts that help us best to save our money with the best rates, etc. We always have CD's going with Ed and First Tech and we're about to open more CD's with Ed before the current promo ends. He is always great at letting me know about these opportunities. Ed is mostly just a great guy, total professional, super friendly, very experienced, and totally trusted. Thanks Ed for all you do for us, you're the best!!!
17 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Marshawna was great and got me the…
Marshawna was great and got me the products that I really could benefit from. I really appreciate her!
16 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Madison, very knowledgeable, professional & customer oriented.
Madison walked me through the processes to accomplish the actions that I needed information about.
17 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Josh was polite and helpful
Josh listened to me and then let me know what needed to be done and did it. He was very polite and helpful.
Thank you Josh
17 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Thanks so much for your excellent…
Thanks so much for your excellent service Nuria!
15 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
I got prompt service and a knowledgable…
I got prompt service and a knowledgable reply
17 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Supporting community
Why First Tech CC doesn’t support Salem Multicultural Institute /World Beat which is a major community event.
16 April 2026
Unprompted review
Reply from First Tech
We apologize for not meeting your expectations but appreciate you taking the time to leave a review, Veronica. We'd like to share your feedback with management. Can you please send an email to socialreviews@firsttechfed.com with your contact information so we can review? Thank you!
Super friendly and personal service - Excellent!
Super friendly and personal service. Ted is super excellent and fantastic. He took time to explain and assist me with solutions for my financial needs
17 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Complicated transaction made easy
The woman who helped me did a fantastic job! Love that I can talk to a real person every time I call. My transaction was quite complicated and she helped me breeze through it. Highly recommend First Tech for all banking needs.
17 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Genaro Aguilar Gonzalez is the best
Genaro Aguilar Gonzalez was extremely helpful and his customer service was exemplary. His care for my issue and his follow through made me feel important and heard.
16 April 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
All the best customer service agents!!
All the customer service agents are helpful and wonderful in their investigative methods to help. Sanjeev Kumar in particular helped me with connection issues and made the whole process super quick while resolving the issue. Please give him a promotion if possible! :)
17 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Shivani Marathe was very helpful with…
Shivani Marathe was very helpful with making sure we were getting the most returns in our accounts and as a notary as well.
17 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Madison was very helpful and quick to…
Madison was very helpful and quick to respond.
17 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Highly Recommend
First Tech has continued to improve their app and banking experience. They also have excellent customer support. Highly recommend over a traditional bank.
17 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
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