Jose Flores was the reason behind my experience today with First Tech. He is one of the most positive, outgoing, funny, experienced representatives I have ever spoken with. He was kind & walked me th... See more
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I truly appreciate the personal support and guidance I've received from Ranu Lamba. It means a lot to know there's someone I can always reach out to when questions come up and to get thoughtful, quick... See more
Company replied
Eric Pseat has been invaluable in managing our funds at First Tech for the past several years. He has worked with my husband and me in making decisions about investing in CDs, and consistently makes... See more
Company replied
I spoke to Jose Flores and Roselyn (if I remember the name correctly) due to a dispute case. During my experience with customer service, they were both amazing. They showed great empathy for my situat... See more
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Company details
- Federal Credit Union
- Car Finance and Loan Company
- Credit Union
- Financial Institution
- Financial Planner
- Mortgage Lender
About First Tech
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
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About us
Community commitment
Contact
Contact info
4.9
Excellent
4K reviews
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Supporting community
Why First Tech CC doesn’t support Salem Multicultural Institute /World Beat which is a major community event.
16 April 2026
Unprompted review
Reply from First Tech
We apologize for not meeting your expectations but appreciate you taking the time to leave a review, Veronica. We'd like to share your feedback with management. Can you please send an email to socialreviews@firsttechfed.com with your contact information so we can review? Thank you!
Super friendly and personal service - Excellent!
Super friendly and personal service. Ted is super excellent and fantastic. He took time to explain and assist me with solutions for my financial needs
17 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Complicated transaction made easy
The woman who helped me did a fantastic job! Love that I can talk to a real person every time I call. My transaction was quite complicated and she helped me breeze through it. Highly recommend First Tech for all banking needs.
17 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Genaro Aguilar Gonzalez is the best
Genaro Aguilar Gonzalez was extremely helpful and his customer service was exemplary. His care for my issue and his follow through made me feel important and heard.
16 April 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
All the best customer service agents!!
All the customer service agents are helpful and wonderful in their investigative methods to help. Sanjeev Kumar in particular helped me with connection issues and made the whole process super quick while resolving the issue. Please give him a promotion if possible! :)
17 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Shivani Marathe was very helpful with…
Shivani Marathe was very helpful with making sure we were getting the most returns in our accounts and as a notary as well.
17 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Madison was very helpful and quick to…
Madison was very helpful and quick to respond.
17 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Highly Recommend
First Tech has continued to improve their app and banking experience. They also have excellent customer support. Highly recommend over a traditional bank.
17 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Star Performer in a sea of other credit unions
I've been with First Tech since before they were First Tech ( Addison Avenue) in 1998. I have tried other banks like ICCU, and US BANK while maintaing accounts with First Tech. The friendly service, features available on their phone app and website, are why I stay. Their no nonsense approach to treating your money as your money, such as not debiting your account until the charge clears at the seller, balance protection without fee for overdraft when you have an attached savings account. The First Tech office in Eagle, has Very personal approach to dealing with customers. If Jaime at the front deck hands you off to a specialist, you sit and have a chat in a private room to conduct your business. They are very thorough to be sure you are you before handing over money. After trying the other banks, First Tech is a STAR performer.
15 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Great experience for me as an expat
I am a German expat in the US and was very happy that First Tech Fed proved to be such a great partner in building a life in this new environment. Both contacts at First Tech Fed (Jake Stone in setting up my bank account while still being in Germany and Amjad Marri in finalizing everything upon arrival in the US) were equally helpful and supportive and simply nice to work with. I highly recommend First Tech to anyone looking for this kind of service!
14 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
I only have words of thanks with…
I only have words of thanks with Carmen, for a long time she had not received such wonderful and professional customer service until today that Carmen helped me to clear my doubts and feel safer where I have my savings. Thank you very much, Carmen.
16 April 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
One major experience of me was how well he directed me through the process
One major experience was how well my customer service agent Frank, handled my issue. He was friendly warm and went above and beyond to make sure I was taken care of. I truly appreciated how attentive and considerate he was throughout the entire interaction.
15 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Justin was great and super helpful!
16 April 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Josh Turner was so helpful
Josh Turner was so helpful, I called in so frustrated because of a charge that needed Disputed he was so calm and helpful he did the dispute for me explained the process I felt much better when I hung up. Excellent customer service John Turner
16 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Teshia provided very clear explanation
Teshia provided very clear explanation, friendly, patient and suggested possible options
16 April 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Rathish helped us out kindly and…
Rathish helped us out kindly and efficiently! Opening an account was easy.
16 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Jose Flores was the reason behind my…
Jose Flores was the reason behind my experience today with First Tech. He is one of the most positive, outgoing, funny, experienced representatives I have ever spoken with. He was kind & walked me thru the whole process with mega patience.
Thanks, Jose Flores
16 April 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
She completed the job.
16 April 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Very professional and efficient…
Very professional and efficient service. The team provided strong support during my relocation from another country, guiding me through each step and clearly explaining everything. Communication was consistent, and the process was smooth despite the complexity. Highly recommended.
16 April 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
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