FirstPort Reviews 

Qudus has been really helpful down to earth with me help me few time navigating around the development throughout my stay at this development

Debbie is super
Friendly and helpful always knows what to do and who to ask

Helpful, knowledgable and approachable site manager.

At our development both Managers have left within a few weeks of each other. We now have no manager, just occasional cover, for an hour a couple of times a week. The lifts are frequently breaking down, recently 2 out of 3 lifts out of order. This left some residents unable to get out of the building. Our service charge has gone up every year and it is very unclear from the financial statement we are provided, how money is being spent. There is no discussion with leaseholders about works carried out, our money is spent on some frivolous ideas without consultation. Many residents and leaseholders are frustrated and disappointed with the general management and maintenance currently.

Barry is always helpful , kind and considerate.

Julie, the onsite manager at Jenner Court, Weymouth was wonderful. The guest suite was spotless with clean bedding and towels. Julie, 10 out of 10, she was helpful and professional.
I wish the mattress was thicker!
I'd give the site top marks if it was.

Claire is a great treasure at Homepine House and we are very lucky to have such a kind and caring manager.
In her time here so far she has covered with efficiency multiple tasks, including the recent refurbishment works to the building. She is always very polite and helpful, even under pressure. It is obvious that she really cares for all of the residents. She goes above and beyond the call of duty, often to her own detriment.

No specific experience just a general feeling that anytime help is needed Sue the manager is always there with a smile and helping hand.

Our park still isn't maintained. It's been 18 months now...
No idea what we pay our service charge for.
Company is an absolute joke, they close cases and pretend the situation is resolved

Excellent! Barry is so helpful, friendly and professional.

since the moment khadija started working here, the concierge service exceptionally improved, she doesnt just do her job, she goes way and beyond to make residents experience truly unique

FirstPort Property Management is demonstrating a shocking level of negligence. We are currently dealing with a severe, block-wide structural health and safety hazard within our building. Despite multiple residents flagging this urgent emergency, the block manager is actively ignoring emails and completely blanking tenants who require immediate assistance.Instead of treating a major building hazard with urgency, FirstPort is using blatant stalling tactics—vaguely telling some residents it might be looked at "this month" while ignoring others entirely. Broken maintenance promises date all the way back to July. Landlords and owners pay substantial service charges to this company to maintain the shared structure, yet FirstPort leaves residents living in hazardous, non-compliant conditions. The local council and our Member of Parliament have now been officially notified of their failure to act. Absolutely shocking behaviour.

All property managers are the same. Non responsive and as useful as a chocolate teapot.

Helpdesk team(s) aren't far behind either with false promises.

Update 07/09/2026: Maybe you should delve a little deeper into the whole of the case rather than plucking out the solution that I asked to be reversed due to incompetence of your staff. Try reading from beginning to end and that will give you a full picture of why I have chosen to let the public know to steer clear of your brand. I haven't asked for further support; I've chosen to share what abysmal experience i've had with yourselves for over 5 years.

Qudus is the best concierge, he stays on duty and is always so respectful and polite. He found my cats and helped me get him back. I would say he is the most responsible concierge I’ve had.

Qudus - great friend at the desk. Always helpful

A feeling of the Development getting organised, it's kept nice and clean with regular monitoring and the grounds, gardens are really neat. Recent tree maintenance has made a real difference to the gardens in particular. I like the open style of the meetings that are held where questions seem valued and are answered honestly.
Communication is improved and a sense of ownership, together with consultation directly with the Area Manager has helped a lot.

Mostly the staff. Qudus and the team at this location are always very friendly and willing to help, ensuring everything runs smoothly and providing the necessary information.

I live on the Maltings estate in Llantarnam, Cwmbran — a Barrett–Redrow owned so‑called freehold development — and for more than five years we’ve been paying compulsory private maintenance fees to FirstPort for the upkeep of the open spaces.

The maintenance standards are consistently poor. FirstPort do not carry out any of the work themselves; instead, they outsource everything to yet another third‑party contractor, adding further cost without improving quality. The contractor, Community Property Care, can only be described as a glorified grass‑cutting service. Their involvement rarely extends beyond mowing the lawns.

The consequences are visible across the estate. The rubber matting in the park is routinely buried under loose stones. Roads and pavements are littered with stones, silt and general debris. One pathway is completely obstructed by overgrown vegetation, including brambles at eye level that pose a genuine safety risk. Sections of block paving on the road have collapsed and remain unrepaired for months.

And when you contact FirstPort by email, do you receive a reply? Of course not.

This is the standard of service FirstPort provide, yet the fees continue to rise every single year.

An appalling company that exploits customers at every opportunity.

Steve works hard to keep Mallard in the condition it is and to keep us all as happy as he can. Always there to help without being too obtrusive.